We states at this Travelodge for just one night on a short trip to London, with my 18 month old son. We have stayed in a number of travelodges, and this one is modern, clean and well located for Southwark tube station (2 minutes walk) and therefore all of London's amenties.
Unfortunately, our visit was somewhat let down by some issues that should not be experienced in a family friendly hotel. When we made the booking, i was concerned by information on the website that said that baby cots are of limited availability. This was essential for us, so prior to making the booking, I called the hotel to check, as would have booked elsewhere if there was a possibility that we would not be able to get a baby cot. We were reassured by the person on the phone that although they were on a first come first served basis, if I rang approximaltey 2 weeks prior to my stay, a note could be made on our reservation. We were also told that in the unlikely event they ran out, it would not be a problem as there are many travelodges in London and they would just borrow one from another hotel.
On our arrival, we checked in promptly at the start of check in time. The lady checking us in told me they could see the note on my reservation for a baby cot, and advised me that they would get the cot sent up to my room during the afternoon. We dropped our bags into our room, and then went out for the rest of the afternoon before returning after our evening meal, expecting our baby cot to be there. It wasn't! I went down to reception and the receptionist went off to look for one. 10 minutes later he came back, apologised and told me that there wasn't one. He told me he could provide me with bedding to make up the single bed in our room. I explained that my son was only 18 months, had never slept in a proper bed, nor was I about to let him ( Travelodge beds are quite high off the floor). He then told me that he would ring other hotels and try and see if they had any. It was already way past my sons bedtime. Eventually, 1 hour 30 minutes later, a baby cot arrived to our room and we were left trying to put it together at 21:30 with my son asleep in my bed
Just to top it off, when we went down for our breakfast in the morning, we asked the staff member who greeted us in the breakfast room for a high chair. She told me that they didn't do high chairs. How can a hotel that are supposedly family friendly not have one single high chair? I went to complain to reception and was told they did have one, and promptly brought it through to us. Bit of training for staff??
If you are staying at this hotel without young children, then I would say that this hotel is ideal if you are looking for a clean comfortable and cheap hotel. However, if you are staying with young children, I would suggest booking elsewhere. The impression I got was that staff saw young children as a bit of incovienience to them
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- Also Known As:
- Travelodge London Southwark Hotel London
- London Travelodge
- London Travel Lodge
- Travelodge London Central Southwark England