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“Terrible Service - Excellent Food”
Review of Okawari

Okawari
Ranked #12,989 of 22,674 Restaurants in London
Price range: $39 - $49
Cuisines: Japanese
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Late Night, Reservations
London, United Kingdom
Level Contributor
175 reviews
101 restaurant reviews
common_n_restaurant_reviews_1bd8 170 helpful votes
“Terrible Service - Excellent Food”
Reviewed January 28, 2013

This restaurant has many stickers on the door suggesting that they are recommended, then you read the reviews on Trip Advisor and I guess we are the ones to read. We sat in the back of the restaurant where the tables are sunken into the floor. You climb into a pit and sit on a cushion on the floor and your legs descend into the pit. When the waiting staff eventually see you they tower above you and have to crouch to take the order and deliver the food.

I was having a dinner meeting with my two colleagues so did not really notice the lack of service until afterwards. Not one of the waiting staff smile! Incredible! the food arrived and it was very good indeed. I had the chicken chilli ramen (noodle soup) and Edamame beans. One of my colleagues had another noodle soup and the other a Bento Box. the food was really good. The atmosphere in the restaurant was busy, lively and everybody seemed to be enjoying their meals.

It was a real struggle to get out of the table pit and if you are not at least partially fit it will be most undignified. Ladies wear trousers!! It is best to crawl out, crouch and then stand up.

Out of habit I smiled and said thank you to the waiter who served us but he did not respond at all and all the other staff were busy and did not even notice we were leaving.

Terrible Service - Excellent Food!

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank HotelBloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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115 reviews from our community

Visitor rating
    22
    32
    24
    12
    25
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Any
English first
London, United Kingdom
Level Contributor
13 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Good value for lunch menu”
Reviewed January 23, 2013

This is one of the good places for lunch with my colleague. The price for lunch menu is between £4.50- 4.95. You can choose from noodle soup, rice with meat of your choice in the "bento" style, with soup and Japenese salads. Tea is free and services is ok. There are two kind of sitting styles. The inside sitting could be challenge after meal when you are getting out if you are too full or if you are size 16+.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank HH2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
10 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Walked Out”
Reviewed January 22, 2013

Have previously eaten here and the food is quite good but the service is appalling. Never a smile, nor a thank you from any staff.

We tried again and after waiting 30 minutes just sat at our table we had to ask if it was ok to order! No member of staff approached us. We then waited over an hour and a half for food which never came so we left.

Don't waste your time, plenty of other great Japanese/Sushi restaurants in the area.

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank eceg04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Very disappointing”
Reviewed January 5, 2013

Unfortunately very disappointing. Poor atmosphere, service was cold, as was the food. The food isn't japanese- more a sort of poorly concocted far east asian fusion. The soup was so rich in msg it actually made our tables' heads spin. Extremely overpriced and not recommended at all.

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Janisk914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Can't describe without profanity”
Reviewed January 2, 2013

I had heard somewhat decent reviews about this restaurant and my family loves Japanese food. But with two small children it's hard to get out these days. But this place offers delivery, so that was encouraging. Two hours after making the order, our sushi, tempura, shashimi, gyoza and donburi arrived, the hot dishes nice and cold. Pretty diabolical for a restaurant only 6 minutes drive away. The food was not that great either, considering the cost of the meal. DO NOT GO TO THIS RESTAURANT!!! Poor food, awful service, waste of money.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank M C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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