I was happy when I first discovered this restaurant. They had a reasonable menu range and the restaurant setting was pleasant. I recommended it to my colleague - she too was pleased with their lunch time specials and started going there quite regularly.
It has been a bit of a let down of late. It reeked of fish one visit (it never used to). Most of the staff are generally quite friendly, but one waitress was quite gruff and impatient, especially when she snatched my colleague's umbrella as she 'helped' her stand it in the corner.
We ordered some chicken and one skewer was pink and chewy. I understand that the chef is only human and makes mistakes - however the skewer was taken away from us and we had no further information on what was happening - were we getting a replacement skewer? Were they just going to take it off the bill? We asked later on after waiting for some time, at which point the waitress started yelling at the guys in the kitchen - everyone in the restaurant could hear this. Apparently another skewer was coming, but in the end it took so long we had to return to work. They accept Taste Card, which did help a little (as I think we ended up paying for the chicken skewers anyway).
Even the colleague who had been ordering take away lunch from them remarked that their portions were inconsistent and after looking forward to her meal she sometimes found she was getting disappointingly small pieces of teriyaki salmon.
I love Japanese food and I hope these guys pick up a bit. The staff are generally friendly and the place has potential. Just a bit more patience and approachability from one waitress, along with a bit more care and attention by the restaurant to eradicating any unpleasant smells and keeping portion sizes consistent/reasonable would make a difference.
To be fair, when they're properly cooked, their yakitori skewers are quite nice and my colleagues have been happy to dine there on previous visits. Maybe it was just an off day, but some consistency would keep their customers happier.
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