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“Has potential, though not as good as it previously was”
Review of Okawari

Ranked #14,966 of 23,593 Restaurants in London
Price range: $39 - $49
Cuisines: Japanese
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Restaurant details
Good for: Families with children
Dining options: Late Night, Reservations
Reviewed October 3, 2012

I was happy when I first discovered this restaurant. They had a reasonable menu range and the restaurant setting was pleasant. I recommended it to my colleague - she too was pleased with their lunch time specials and started going there quite regularly.

It has been a bit of a let down of late. It reeked of fish one visit (it never used to). Most of the staff are generally quite friendly, but one waitress was quite gruff and impatient, especially when she snatched my colleague's umbrella as she 'helped' her stand it in the corner.

We ordered some chicken and one skewer was pink and chewy. I understand that the chef is only human and makes mistakes - however the skewer was taken away from us and we had no further information on what was happening - were we getting a replacement skewer? Were they just going to take it off the bill? We asked later on after waiting for some time, at which point the waitress started yelling at the guys in the kitchen - everyone in the restaurant could hear this. Apparently another skewer was coming, but in the end it took so long we had to return to work. They accept Taste Card, which did help a little (as I think we ended up paying for the chicken skewers anyway).

Even the colleague who had been ordering take away lunch from them remarked that their portions were inconsistent and after looking forward to her meal she sometimes found she was getting disappointingly small pieces of teriyaki salmon.

I love Japanese food and I hope these guys pick up a bit. The staff are generally friendly and the place has potential. Just a bit more patience and approachability from one waitress, along with a bit more care and attention by the restaurant to eradicating any unpleasant smells and keeping portion sizes consistent/reasonable would make a difference.

To be fair, when they're properly cooked, their yakitori skewers are quite nice and my colleagues have been happy to dine there on previous visits. Maybe it was just an off day, but some consistency would keep their customers happier.

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Thank Jenster08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (119)
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92 - 96 of 119 reviews

Reviewed September 15, 2012

You can go to Okawari at lunch or for dinner and you can always enjoy the food and service.
At lunch there are also some cheap options with box-sets at 5-7 £.
They have also the take-away option.

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Thank Marco L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2012

Been here a few times and the food has been fine, not as good as sushi in Japan but fine... We decided to stop in and get takeaway as we drive home through London, the waiter told us he was new and it was his first day, and later told us that they had just taken over the restaurant. Well at least that was our understanding. We ordered our food, some wasn't available, explained again by the fact that they were expecting a delivery as they were new....
We ordered some cold sake from a waitress while we waited, the waitress struggled to even pour!..... YUCK what was poured was light brown and fish sauce of some kind!!!!! Sent it straight back!!! Got Luke warm sake in exchange. But by this point we were beyond and just wanted to get our food and go.

WHAT HAS HAPPENED, are the staff all new and do they have no idea? all very disappointing, even more so when our simultaneous reaction was "we should have gone to Yo Sushi!" NOT GOOD.

1  Thank LondonAlexS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2012

We have been to this restaurant many times and have never been disappointed. The sushi and sashimi are consistently good and the service has always been efficient and friendly. Very reasonably priced, nice clean relaxing decor. Brilliant!

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Thank barnabyhow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2012 via mobile

Really scruffy decor with paint flaking off the walls, bad food (i had chicken teryaki) miserable waitress with no personality. Will not be returning.

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2  Thank ALB1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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