We had booking into this hotel for end of July and booking conditions said that there is no booking fee and no prepayment. Despite those conditions, hotel charged at the beginning of July full amount for our stay. I cancelled booking after seeing this and booked into another hotel. Despite my request, hotel has not released amount booked on my credit card (and they haven't responded to my emails at all). I've asked now my bank to block the payment so I hope they will not receive money - but be aware, that this hotel has very strange understanding about following booking conditions and treating their customers even before they arrive.
- Official Description (provided by the hotel):
- The chic and stylish apartments at So Sienna come with free Wi-Fi and modern kitchen facilities. Hammersmith Tube Station is a 5-minute walk away, for links to London attractions. Each So Sienna apartment is different. However, all feature an LCD TV, some have a DVD player and pure Egyptian cottons. A laundry service, shopping service and concierge can also be used. Via the Piccadilly Line, Hammersmith Station offers direct access to Heathrow Airport, museums at Knightsbridge, and entertainment at Leicester Square and Covent Garden. So Sienna is on the west side of Central London, about 500 metres from the HMV Hammersmith Apollo venue. Earls Court and Olympia exhibition centres are within 2 miles. ... more less
- Reservation Options:
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- Also Known As:
- So Sienna Hotel London
- So Sienna London, England