On a recent visit with family and friends, we expected what we had experienced on previous occasions, good reasonably priced food and service. Having tried to get a table for eight, we were asked were all of our party here, no we replied and the man in charge of organizing the tables said 'You can only arrange your table when they are all here' Fair enough. When the last couple had arrived we returned to the man and again asked for a table for eight. OK he said take a buzzer it should be about half an hour. Shortly after the buzzer went off and we were shown to TWO tables one for FIVE and one for THREE. We reasonably pointed out we wanted one table and were told that they don't have a table for eight. Why then was that not explained to us when we TWICE asked for the table for EIGHT, after a load of waffle from TABLE MAN The Manager arrived and i asked why we didn't get the table we had asked for TWICE, as with TABLE MAN , MANAGER MAN proceeded to waffle on about it being busy on a Sunday. On this particular occasion it was in fact the quietest i'd ever seen it. But that did not explain why no one had the common sense to point out when we asked that they couldn't accommodate us.So now sat on two tables a waitress arrived we pointed out that one couple did not drink so asked for two seperate bills. No she replied, we cant do that ! OK so after all the incompetent waffle and not having got an explanation to any of our questions, we made our way to the Carvery, the queue wasnt that long and I was soon asking the CARVERY MAN could i have some Pork and Gammon please. On carving the pork, instead of one reasonable slice of the joint I got about Five tiny pieces of what looked like Shrapnel, I asked could i please have some more as that looked like a childs portion, CARVERY MAN said i haven't put your Gammon on yet, But surely they should be of equal size that is piffling said I.. Its six ounces per portion says CARVERY MAN. Having put the same amount of Gammon on the plate, i walked off in disgust, the young CARVERY MAN called out but I was going to put some more on. Well you didn't put it on when i asked for it, prove that that is six ounces take it away and weigh it, said I. With that CARVERY MAN threw down his knife and fork and said to a colleague Iv'e had enough of this I'm out of here' Having totally lost my appetite i returned to the table and explained what had happened and a friend said 'Yeah i got a stingy portion as well' As for the extraordinary behaviour of CARVERY MAN i can only conclude that what he had had enough of was being told the portions of meat were ridiculously small. I got the impression that the staff were under orders to cut back on the portions and that it was not there fault but the 'Knuckle dragging' twit of a manager. When afore mentioned neanderthal was told by my Daughter, who is in PR, we had such a poor experience of the restaurant, that maybe a bottle of wine on the house might appease the situation, Fred Flintstone replied 'Don't tell me how to do my job'. Well somebody should, because he just lost Toby carveries a lot of future custom ! Such a shame that this rude ignorant moron ruined one of many other very good meals and visits to The Eagle. We wont be back !
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.