I was a bit put off by some bad reviews for this hotel, but since the renovation (which is still going on) it is a LOT better than the reviews say! At the moment you can tell it's being renovated - lots of scaffolding up - but our room was finished and on the other side to the building, so no problems from it at all. We didn't use the public areas but they looked nice from what we could see from Reception. Checking in and out were quick and easy and we had no problems getting help when our room key stopped working - two minutes later we were in again, thanks to the helpful and friendly staff.
The room wasn't particularly big but perfectly big enough (much bigger than the last two rooms we stayed in in London, which cost more!), and very clean. The decor was nice, the tv impressive and the bathroom perfect for us, with a lovely shower and lights round the mirror. The bed was really comfy, with nice, thick pillows. There were a few problems, though. We had to go out and buy a travel hairdryer as there wasn't one provided, despite the website we booked through saying there would be. The shower door was slightly dodgy and kept falling off its runner - nothing major but enough to be irritating after a few times. The main problem was that we were in a room right next to the road, and it was fairly noisy throughout the night. I'm sure there'd be no problem with this in most rooms, but we were on just the wrong side for it, and on the ground floor. Putting up with the traffic noise was worth it for the good deal we got on the room rate, but it wasn't ideal. It was just a shame, as otherwise the room was one of the better ones I've stayed in.
In terms of location, I think we chose a bad weekend to visit. The walk to and from the nearest tube (Golders Green) was do-able but not something we wanted to do twice a day, so it was nice to have a bus stop right outside. It's not a particularly long bus journey to the Jubilee line, and once there it doesn't take long to get to the centre, so the location is really quite good. What we found, unfortunately, was that in heavy traffic the bus took nearly an hour to make this journey, and giving up and walking to the tube didn't help much either as the Northern line was closed so we had to take the replacement bus service, which also took the best part of an hour. We stayed on a weekend with heavy tube closures, and I think normally this hotel has a brilliant location, but it's definitely worth checking out the planned closures before staying here because it's a nightmare if particular stations are closed!
Overall this is a lovely hotel, and you shouldn't be put off by pre-renovation reviews. I'd definitely stay there again, though I might ask for a room on the other side of the building.
- Official Description (provided by the hotel):
- Located on the A41, just minutes from the North Circular and M1, the BEST WESTERN Palm Hotel has recently completed a full renovation and now boasts 100 modern and spacious guest bedrooms, two large function suites, and restaurant onsite (available Monday – Thursday). Our hotel is within close proximity to Golders Green tube station, just 15 minutes’ walk or £6 by taxi (approx.), journey to Kings Cross/St Pancras station is just 30 minutes. We are also ideally located for visits to Camden Town, Wembley Stadium, Wembley Arena and Lords Cricket Ground.Recently renovated to a high standard, the BEST WESTERN Palm Hotel offers modern & comfortable accommodation in the heart of North West London. Our spacious rooms are elegantly decorated in natural colours with walnut furniture, en-suite bathroom with luxury walk-in shower, complimentary toiletries, comfortable bed, spacious work desk, complimentary high-speed internet access, and wall mounted Freeview LCD TV.Relax and unwind in the spacious guest lounge with ample seating, which features large flat screen TV and modern art. You can also take advantage of complimentary use of Wi-Fi internet in public areas. The Churchill restaurant serves a variety of dishes and is open from Monday until Thursday. ... more less
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- Also Known As:
- Palm Hotel London
- Best Western Palm Hotel London, England