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Best Western Palm Hotel
Ranked #531 of 1,076 Hotels in London
Reviewed April 21, 2013

A group of us arrived late afternoon and one of our pary we for a shower, which would not get warm, the picture in the room guide was of a different type - so no help there!
Next morning cold showers were all that was possible. At breakfast no hot food arrived and no explanation was given.
A very disappointing stay also I had to pay a deposit of £30 pound even though I had already paid the full cost of the room.
I will not be returning again

Stayed: April 2013, traveled with friends
6  Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmlondon, Guest Relations Manager at Best Western Palm Hotel, responded to this reviewResponded April 23, 2013

Dear Paul
Please accept our sincerely apologies for the disappointment you experienced while staying with us. Regretfully, we had a major maintenance issue with water supply and have done our best to fix this issue promptly.
It is our hope that you will give us a second chance to impress you.
Please contact the hotel directly on 0208 455 5220 and ask to speak to Anna and I would be more than happy to discuss this with you further.

Kind regards
Anna

Manager
BEST WESTERN Palm Hotel

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576 - 582 of 822 reviews

Reviewed April 14, 2013 via mobile

So where do I start? When we arrived we where a little concerned as there seemed to be no one else around, the lobby was empty and cpuld not see a bar area. we whete greeted by 2 friendly reception staff who quickly informed us the restaurant was closed on a Fr, Sat & Sun night, so we asked where around could we go to eat? Well problem is there is no where within walking distance. None of this was mentioned when we booked. All on offer was 3 takeaway menus.....

So we went to the rooms we had booked and on getting out the lift we where presented with very dirty but new looking carpets so 1st impressions where oh my god the place looks closed down! All corridors are dark having no lighting until you actually walk down them which makes you feel very uneasy, it's Eco friendly yes but all lighting is led so a bit over kill with the sensors.

We had asked for adjoining family rooms when booking and that was confirmed, all they had was 2 rooms side by side no adjoining rooms!

Rooms themselves are very comfortable and modern although in need of maintenance, a shelf in the bathroom was on a slant and the toiletries fell on to the toilet when we walked in, our shower did not drain so over flowed and also was nearly impossible to change the temperature, and the other room most of the sockets did not work and one had burn marks around it showing it has an electrical fault, the fuse box had blue tak on it to keep the cover closed but does not work and this shows signs of a known problem.

On a good note breakfast was good would have been excellent if they had fried eggs but saying that the scrambled eggs where perfect (most hotels they shocking)

To get there from Oxford street get bus 113 don't use underground like we did takes far too long and a 20 min walk at the end.

Overall it's average but managed correctly with attention to detail it could be excellent, there is plans they said to put a bar in the lobby area when this is done it will be a very good addition as the area is very comfortable and modern.

I would not rule out staying there again but would look at alternatives first.

  • Stayed: April 2013
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Thank Neil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmlondon, Guest Relations Manager at Best Western Palm Hotel, responded to this reviewResponded April 23, 2013

Thank you for taking the time to post your feedback following your recent stay.

Please accept our apologies for the disappointments you had with the hotel. Your comments have been passed on to the operations team for further action and training.
You will be pleased to know that our new lounge bar will open on the 1st June and we are glad you like the location of the hotel as it takes approx. 30 minutes to get to central London on bus.
We really hope you will come back to stay in our newly refurbished bedrooms and please contact me directly on 0208 455 5220 to receive a free room upgrade next time you stay with us.

Kind regards
Anna

BEST WESTERN Palm Hotel

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Reviewed April 12, 2013

Two night KGB deal, excellent value. Massive breakfast and very good selection of evening meals, the food was extremely good quality & excellent value. Choice of wine was poor, white, red or rose and selection of other alcoholic drinks were limited however, what they had fitted our needs and we could get drinks whilst the reception was manned.
Access to London is easy, 113 bus Hendon Way to Marble Arch or walk to Golders Green for Northern Line tube or you can catch the 245, 260 or 460 on Cricklewood Lane to Golders Green. £8 day travel card gives you travel across zones 1-4 on the tube, free bus journeys and discounts to venues. Ask reception for London map it has 20% off certain restaurants and 20% off entrance to certain venues.
Our room was on 2nd flr at front of hotel, rather noisy at night due to Hendon Way, ask for room at rear if you're a light sleeper, Its was difficult going to the loo, you cannot stand due to slope of the roof. The electrics failed in our room however, they had their maintenance man on the job in less than 10 mins. The architrave round one of the stairwell doors collapsed as we went through the door, no problem though, help was on hand within 5 mins. Every hotel has problems but it is how they respond to those problems that is vital and this hotel could not have responded better.
Edsel the restaurant manager was excellent, very pleasant, efficient, knew his job & the menu & nothing was too much trouble, we could not have asked for more.
I had a problem with my tablet computer and Rose was an absolute star she lent me her tablet so that I could log onto my emails - Rose you are 5 star.
No, I am not employed by the hotel, I just had a great holiday in a very good hotel and lots of fun in London.

Room Tip: If you're a light sleeper ask for a room at the rear.
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  • Stayed: April 2013, traveled as a couple
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Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmlondon, Guest Relations Manager at Best Western Palm Hotel, responded to this reviewResponded April 14, 2013

Thank you for your kind feedback. It is always a pleasure to read that the service provided by our front of house team made your stay enjoyable.
You will be pleased to know that our new lounge bar will open on the 1st June. We are also currently working on our new wine and spirits selection.
Once again thank you for your feedback and I hope that we will see you soon, on your next trip to London.

Kind regards
Ana Aleksejeva

Manager
BEST WESTERN Palm Hotel

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Reviewed April 8, 2013 via mobile

This was a business trip to London we had to travel across London and the surrounding area easy access to the hotel's own parking lot. 15 minutes to the Centre by bus.
the hotel and rooms are clean. the price is moderate, but no bar in the hotel, or next

  • Stayed: February 2013
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Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmlondon, Guest Relations Manager at Best Western Palm Hotel, responded to this reviewResponded April 14, 2013

Dear George
Thank you for your review. I was happy to see that once again you have enjoyed your stay with us and I hope that we will see you soon again.

Kind regards
Ana Aleksejeva

Manager
BEST WESTERN Palm Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2013 via mobile

My husband and I stayed here using a one night KGB deal. We arrived early due to thinking the check in time was 2pm not 3pm however the reception staff were lovely and checked us in early so we could head in to London. The tube station is only a short walk away and you can get the northern line straight into the centre of London. We were in one of the new rooms which is lovely and spacious, clean and had a huge bed. When we got back from dinner and sight seeing there was a wedding reception in the function room and I thought this could potentialy mean a sleepless night but we couldn't hear the music once we were in our room. Breakfast was good with plenty of choice, my husband had the cooked breakfast which is done to order so there was a bit of a wait for that but I stuck with the continental and had plenty to eat. I would definitely recommend this hotel to friends and stay here again. Just a note the hotel freeze £50 on your bank account to cover any expenses which is released when you check out I think you should be told this at the time of booking as it a bit of a suprise to be told on arrival.

  • Stayed: April 2013
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1  Thank Samantha P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmlondon, Guest Relations Manager at Best Western Palm Hotel, responded to this reviewResponded April 14, 2013

Dear Samantha
Thank you for your review, I was please to see that you have enjoyed your stay. I do hope that we will have the chance to welcome you back on your next visit to London.

Best regards
Ana Aleksejeva

Manager
BEST WESTERN Palm Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2013

coming up from south west,thank goodness for sat nav,coming in from m1 easy.warning from south you come thru congeston charge zone,luckily coming up on good friday did not apply.was pleased as had not been informed about it.was greeted well by reception staff,went up to first floor which has been completly revamped,brand new room,shower etc plus you can control heating and air conditioning.water hot,shower had two heads so you have control over that.i had breakfast included in my deal other wise full breakfast costs £12.95;again staff were good.we had a wedding on saturuday,music finished early so was not kept awake.check out went smoothly.there is no evening meal at present but golders green is just a 10 minute walk away.the 113 bus stops closly and takes you to marble arch and runs every 10 minutes.so yes i like best western and would certainly recommend the palm

Room Tip: we had room 140 in the new bit we overlooks the car park,not the main road
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  • Stayed: March 2013, traveled as a couple
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1  Thank john p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmlondon, Guest Relations Manager at Best Western Palm Hotel, responded to this reviewResponded April 14, 2013

Dear John
Thank you very much for your review.
I was please to see that you have enjoyed your stay with us and I hope that we will have the chance to welcome you back in a near future.

Kind regards
Ana Aleksejeva

Manager
BEST WESTERN Palm Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2013

We were greeted by friendly staff and were given the option to choose which level we would like to stay. The slanted roof in the bathroom where the toilet was directly under was a bit of problem for the males. The shower was great and everything was pretty new and clean. It was also pretty easy to catch a bus to get around. The price was reasonable but getting a late checkout would cost £10/hr presumably for the cleaner to wait around. Having said that their checkout time was 11am and it would have been fine on normal circumstances but the unwillingness to accommodate our exceptional circumstances left a sour impression.

Room Tip: If you're tall male, it's best not to stay on the 2nd floor with slanted bathrooms.
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  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank FnBSunburnt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palmlondon, Guest Relations Manager at Best Western Palm Hotel, responded to this reviewResponded April 14, 2013

Thank you for your kind feedback.
We are very pleased to know that you had an enjoyable stay.
Happy to read that our team was friendly and helpful and that you found it easy to get around on local transport.
I hope that we will have the chance to welcome you back on your next visit to London.

Kind regards,
Ana Aleksejeva

Manager
BEST WESTERN Palm Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Palm Hotel

Address: 64 - 76 Hendon Way | Hendon, London NW2 2NL, England
Location: United Kingdom > England > London
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Room Service Wheelchair access
Hotel Style:
#77 Best Value Hotel in London
#327 Luxury Hotel in London
#370 Family Hotel in London
Price Range: $80 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Palm Hotel 4*
Number of rooms: 73
Official Description (provided by the hotel):
Located on the A41, just minutes from the North Circular and M1, the BEST WESTERN Palm Hotel has recently completed a full renovation and now boasts 100 modern and spacious guest bedrooms, two large function suites, and restaurant onsite (available Monday – Thursday). Our hotel is within close proximity to Golders Green tube station, just 15 minutes’ walk or £6 by taxi (approx.), journey to Kings Cross/St Pancras station is just 30 minutes. We are also ideally located for visits to Camden Town, Wembley Stadium, Wembley Arena and Lords Cricket Ground.Recently renovated to a high standard, the BEST WESTERN Palm Hotel offers modern & comfortable accommodation in the heart of North West London. Our spacious rooms are elegantly decorated in natural colours with walnut furniture, en-suite bathroom with luxury walk-in shower, complimentary toiletries, comfortable bed, spacious work desk, complimentary high-speed internet access, and wall mounted Freeview LCD TV.Relax and unwind in the spacious guest lounge with ample seating, which features large flat screen TV and modern art. You can also take advantage of complimentary use of Wi-Fi internet in public areas. The Churchill restaurant serves a variety of dishes and is open from Monday until Thursday. ... more   less 
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Also Known As:
Palm Hotel London
Best Western Palm Hotel London, England

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