We booked this rooms via Laterooms, upon checking in we were told that we were receiving a complimentary upgrade to an Exceutive Room so naturally our expectations were raised. We were duly allocated Room 014 in the basement, too be fair the room itslef was fine, very big, smartly furnished, clean but not really a view at all. The problems began at 06.30 the next morning when all of a sudden we were woken by the sounds of an "army" stamping around above us and other noises being transmitted through the floor, light fittings vibrating and air conditioning ductwork rattling, it was horrendous. We eventually admitted defeat, got up and rang Reception to complain, too be fair they were good, told us to pack our bags, leave them in the room and by the time we came back in the evening we would have been moved and again this happened so no problem. Our issue is the fact that this hotel has had the same complaint made numerous times in the past either on here or on other review sites so why do they persist in allocating this room without first trying to sort the issue out, they are simply creating a situation where people will complain and give the hotel negative feedback, seems a strange way to run the place. Our replacement room was on the First Floor with a garden view and apart form half the wall lights not working and the TV remote needing new batteries was fine. so overall on the plus side a great location, nice and quiet yet only minutes from the hustle and bustle, friendly staff, we didnt take breakfast at £20 a go which is a bit steep by our reckoning even by London prices, there are plenty of little cafes or the usual chain coffee shops close by if thats what you want.
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- Also Known As:
- The Beauchamp Hotel London
- Beauchamp Hotel London
- Grange Beauchamp Hotel London, England