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“Not what we expected..” 2 of 5 stars
Review of Victoria Station Hotel

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Victoria Station Hotel
Ranked #895 of 1,072 Hotels in London
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324 reviews from our community

Traveler rating
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    94
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
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Ko Samui, Thailand
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 13, 2014

We booked here knowing it was cheap and not expecting much at all. We arrived at 12:30pm to check in. I had already emailed the hotels weeks before to see if it was possible to get an earlier check in. They informed us we could leave our bags in the luggage room and check in later that night (after our event).

The luggage room stank of vomit. I had to get out as I was going to be sick. The receptionist couldn't give a **** and although she was not rude...she certainly didn't want to be there. We thought she would at least want to know who we were or our booking but didn't care. Obviously not a lot of care given to people's belongings in the luggage room.

Late at night, we arrived back at the hotel. We were told we were not staying there as there was an electrical problem with our room???. They had moved us to another one of their hotels 5 minutes walk away.

At this time, all we wanted to do was go to bed. We were lucky we didn't have luggage with us but it was annoying still. This could have been explained to us well in advance. We wasted two trips to going to a hotel that we weren't even staying at.

They should have either contacted me prior to checking in or taken the opportunity to check our booking when we dropped our luggage in. It may be cheap but that doesn't give them the right to not communicate an issue with your booking.

We think we got a lucky escape by staying at their other hotel the comfort inn. It seemed a lot cleaner and the staff were much more friendly.

Avoid....don't even bother...

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Service
Helpful?
3 Thank Gina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 10, 2014 via mobile

First of all, the location is amazing. The room was very clean, fresh duvet, towels... Good shower. I recommend!! I didn't have the breakfast experience, but the room was nice. Quiet. Even because that street is extremely busy, but was fine.

Stayed July 2014, traveled as a couple
Helpful?
Thank Kelly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 7, 2014

We were made to buy our own milk for tea and coffee and the rooms furniture had seen its days and the shower wasn't clean properly the towels were dirty and wasn't told were to go if there was a fire as we were across the road from the hotel the mattress was broken i will never be going back there

  • Stayed July 2014
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank Kerryann1993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these London hotels

Tavira, Portugal
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 28, 2014

Staff friendly and helpful, no lift and if you have the top floor it's a long way up especially if you have luggage. Otherwise everything was clean and breakfast adequate. Location good, easy access for transport


  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with BudgetPlaces

Helpful?
1 Thank Linda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Victoria Station Hotel

Property: Victoria Station Hotel
Address: 278 - 280 Vauxhall Bridge Road, London SW1V 1BB, England
Location: United Kingdom > England > London > Pimlico
Amenities:
Free Breakfast Room Service Suites Airport Transportation
Hotel Style:
Ranked #895 of 1,072 Hotels in London
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Victoria Station Hotel 2.5*
Number of rooms: 22
Reservation Options:
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Also Known As:
Victoria Station Hotel London, England

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