We booked here knowing it was cheap and not expecting much at all. We arrived at 12:30pm to check in. I had already emailed the hotels weeks before to see if it was possible to get an earlier check in. They informed us we could leave our bags in the luggage room and check in later that night (after our event).
The luggage room stank of vomit. I had to get out as I was going to be sick. The receptionist couldn't give a **** and although she was not rude...she certainly didn't want to be there. We thought she would at least want to know who we were or our booking but didn't care. Obviously not a lot of care given to people's belongings in the luggage room.
Late at night, we arrived back at the hotel. We were told we were not staying there as there was an electrical problem with our room???. They had moved us to another one of their hotels 5 minutes walk away.
At this time, all we wanted to do was go to bed. We were lucky we didn't have luggage with us but it was annoying still. This could have been explained to us well in advance. We wasted two trips to going to a hotel that we weren't even staying at.
They should have either contacted me prior to checking in or taken the opportunity to check our booking when we dropped our luggage in. It may be cheap but that doesn't give them the right to not communicate an issue with your booking.
We think we got a lucky escape by staying at their other hotel the comfort inn. It seemed a lot cleaner and the staff were much more friendly.
Avoid....don't even bother...
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- Also Known As:
- Victoria Station Hotel London, England