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“Second sub-standard visit triggers another letter to YO! Sushi CEO”
Review of Yo! Sushi - CLOSED

Yo! Sushi
Price range: $0 - $55
Neighborhood: Soho
Restaurant details
Neighborhood: Soho
Woking, United Kingdom
Level 6 Contributor
230 reviews
146 restaurant reviews
common_n_restaurant_reviews_1bd8 180 helpful votes
“Second sub-standard visit triggers another letter to YO! Sushi CEO”
Reviewed November 4, 2013

The first time I ate at a YO! Sushi it was at this outlet in Rupert Street near Piccadilly. There were numerous service failings which together with experiences at other outlets resulted in my writing to their CEO. Since then, I must say how the manager at the Guildford outlet has been superb but as for Rupert Street...

Today (04/11/13) was my second visit and I felt confident that it would be a better visit having previously raised issues with the YO! Sushi head office. Sadly, that confidence was misplaced.

As I got my iPad out I saw a protected connection called 'YO-LCSQ-AP1' and assumed it was the on-site Wi-Fi. When I asked the waitress whether they have Wi-Fi she replied that they were "not allowed" to use it. Not very helpful for customers who may wish to work and eat.

YO! Sushi operates a promotion called 'Blue Monday' when blue plates are reduced. Whilst this may be great, I also wanted to order other dishes and yet their usual menu wasn't on display. They also have a 'premium' menu, but when I asked for the regular menu from the waitress, the premium menu wasn't brought out with it.

When ordering the Los Romanos Sauvignon, I was told they only had enough for two large glasses left in the restaurant. Stock control really must improve as it should never be possible to run that low on supplies - it's not as if wine is a fresh, seasonal ingredient!

The toilet cubicle in the men's toilet is so typically London in its size, there isn't even room for the toilet brush which has to be located behind the door.

Perhaps the only positive aspect of this visit was the fact that the kitchen staff prepared hot food orders incredibly quickly. That said, there were never more than 10 people dining from 1:30pm until I left.

The help button where I was sitting wasn't working and this further contributed to a poor experience. At one point it meant sitting without a drink for ten minutes before the waitress came over.
It wasn't just me getting frustrated. Two girls nearby were trying to attract the attention of the waitress. I asked them, "Don't you have a help button over there?" to which they responded by hunting around. They said they couldn't find it which I thought odd and then they found it - or at least where it used to be. Just a hole in the counter for where a help button used to be.

I raised the issue of the help buttons with the waitress and her reply was that they weren't working at all throughout the restaurant.
This is not the staff's fault or that of the manager. This is the fault of the YO! Sushi leadership team for not setting an appropriate budget for site maintenance.

When I finally got noticed by the waitress, I ordered a spicy seafood udon. Oddly it appeared with yellow pepper and red onion which I haven't had included in other YO! Sushi outlets. This dish is one I have had numerous times and that served in Rupert Street on this occasion was too spicy for me and so I left most of it.

There was no service check until one hour ten minutes after arriving and when the waitress came to add up my bill she failed to enquire as to why I had left so much of the udon. To be fair, there were so many service failings on this visit, there was little point starting to complain because it would have been difficult to stop. Speaking of which...

Waste checks on food should be carried out every 15 minutes as these are the intervals at which food expires. There were at least three plates of food which expired at 1415hrs still on the conveyer belt at 1432hrs. Whilst I am certain this food is perfectly edible, if YO! Sushi set certain standards, then they should be consistently applied across the brand - not just forgotten about at Rupert Street.

Every review I write starts off as a five 'blob' review. Given the fact that most of my visit was negative, YO! Sushi at Rupert Street is lucky to escape with two TripAdvisor 'blobs' not one. It is probably the prompt and efficient service from the kitchen staff which saved that from happening.

I would recommend YO! Sushi in Guildford, but I will not recommend or return to Rupert Street. Having previously written to YO! Sushi's CEO about this particular outlet, I am unhappy to discover that doing so was clearly a waste of time.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank ConsumerBloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

69 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Marne-la-Vallee, France
Level 5 Contributor
40 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Not really japanese but nice place”
Reviewed September 21, 2013

I was lucky enough to go there during blue september so the dishes were cheaper than usual. I had 6 for £15. Otherwise, it can get expensive quite fast.

The staff was quite helpful and the food was nice but not the best sushis I ate.

Visited September 2013
Helpful?
Thank DidieM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
24 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“First time and I WILL be going back!!”
Reviewed July 6, 2013

I went to Yo sushi today with 2 girlfriends, to catch up. I had never been to a yo sushi before and though it was just raw food.... obviously not keen on going but went. It was lovely!!! It was not all raw food, I had a hot burger and noodles. I took a couple trays of the moving belt. Our waitress was extra nice, staff came up to us to make sure that our meal was satisfactory. It was more than satisfactory, We enjoyed a lovely bottle of Prosecco. I loved that the still and sparking water came from our own tap! I loved it all and I will definitely be going back!

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank gerblin1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 4 Contributor
28 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Amazing as always”
Reviewed June 2, 2013

Yo Sushi doesn't disappoint. There was a wide variety of coloured plates to choose from. Their ramen ordered a la carte was also good. Loved their pancakes. Love the atmosphere. I like the fact that you could see the chefs cooking right infront of you. I opted for the veggie and seafood options and was not at all disappointed. Will be heading back for more.

Visited February 2013
Helpful?
Thank Melon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 6 Contributor
95 reviews
56 restaurant reviews
common_n_restaurant_reviews_1bd8 72 helpful votes
“Always good”
Reviewed March 30, 2013

I've been going to that Yo! Sushi for at least 7 years and I have never been unhappy about it.
I'm surprised to see the terrible reviews, but then when you know how Yo! Sushi works (everything is written on the menu, even the price of the triple filtered water (not tab water)) it's easy to eat well (and too much on my last visit) for around £10-15.

They also have an extensive menu from where you can order whatever you don't find on the belt (dishes and sashimi incl.)

The staff is wonderful, always around and helpful. We had two 11yo kids with us and they were very friendly to them despite the language barrier. The belt conveyor is always a hit with kids and tourists who don't have that in their own country. And since it's very central, it's very practical.

However, it does need a good refurbishment...

And no, I don't work for Yo! sushi. It just happens to be the place where I discovered sushi because the staff took their time, 7 years ago to show me and explain everything I needed to know about the sushi.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank jingeos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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