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“Food good enough but service disorganised”

Nando's - Baker Street
Ranked #3,485 of 22,374 Restaurants in London
Price range: $13 - $19
Cuisines: European, Portuguese
More restaurant details
Restaurant details
Good for: Dining on a budget, Large groups, Families with children, Kids
Dining options: Lunch, Late Night, Dinner, Highchairs Available, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Neighborhood: Marylebone
Level Contributor
65 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
“Food good enough but service disorganised”
1 of 5 bubbles Reviewed March 31, 2013 via mobile

Gave name and waited for our table. We were told a 15 minute wait but people who arrived later than us were seated before us and we were kept waiting for 30 minutes. When we did order, the food arrived and was good but part of the order per our receipt was missing and did not turn up until the meal was done. Also no cutlery available. Seating area table 26 not clean. Staff did no courtesy check to see if we were happy with the meal. Whole thing poorly organised with no leadership or management presence to oversee staff communication and effectiveness. Avoid this place unless its empty!

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jo N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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248 reviews from our community

Visitor rating
    75
    99
    44
    19
    11
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Leeds, UK
Level Contributor
23 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Average Nando's”
3 of 5 bubbles Reviewed March 21, 2013

Busy restaurant, with large basement dining area. Bit crowded with tables very lose together. They refused us a "booth" as we were only a party of 4

Visited March 2013
Helpful?
Thank LJYLeeds_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
24 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Looks like a restaurant, but it's an undercover fast-food”
3 of 5 bubbles Reviewed December 28, 2012

Nando's is just fine. I particularly don't like the fact that, being a restaurant, you have to go to the counter to order, pay, and then get your meal yourself. The food is just regular and there's a narrow variety of drinks.

The day I went the heating was SO hot that it made our meal very uncomfortable; besides the noise levels are high so you can't enjoy conversation. Everything is set as if they wanted you to leave as soon as possible... looks like a restaurant, but it's an undercover fast-food.

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank DayDreamerTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dawson Creek, Canada
Level Contributor
208 reviews
132 restaurant reviews
common_n_restaurant_reviews_1bd8 85 helpful votes
“good example of this excellent chain”
5 of 5 bubbles Reviewed November 17, 2012

lovely food as usual at nandos and a very nice example of this chain. would strongly recommend it. pleasant decor, good staff when we visited.

Visited December 2011
Helpful?
Thank frater93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
114 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 108 helpful votes
“great chicken to get your fingers messy”
4 of 5 bubbles Reviewed November 7, 2012

love nandos baker st, often meet pals there for lunch, loads of gym guys and girls there as all they eat is grilled chicken LOL.
i love the butterfly breast with mash and grilled sweetcorn and a side of mild spicy wings...
its always hot and tasty and better than pizzas or pasta places.

its not cheap, around £17 ph with a soft drink for that lot...but KFC its not

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Rog747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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