Went to friends engagement party. Was at the bar when the batman knocked over the beer I had just bought. Initially he denied it, but when the two strangers either side of me intervened he admitted it,but became aggressive,shouting about a busy service and he didn't have time to deal with it. Eventually after asking for his manager he said 'come to the end of the bar' where I was escorted into a back room,the curtains were closed, and the barman proceeded to shout at me,flanked by two burly bouncers for 10minutes. At one point when i asked for the manager, the response was 'shut up,you dont speak' Eventually the manager arrived,apologised and sorted the situation out. But the whole scenario was unpleasant and intimidating. The bar was average overall, but treating customers so rudely does not reflect well!
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