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Very good
4 reviews
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 3
London, England

Reviews from our community

Very good - based on 4 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
someperso...
Vancouver, BC
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“No heat, no hot water for 2 days. Unexpected entry into flat. No consideration for guests. Stay elsewhere.”
Reviewed June 11, 2016 for a stay in May 2016

We were very disappointed over a couple of issues with our 4 night stay in this flat.

Firstly, we were without heat for nearly 2 days. We notified the manager the night of our arrival, that the flat was very cold. Although a staff person came over to temporarily turn it on the next morning, he actually ended up shutting down both our heating system, and hot water simultaneously. This is in addition to his unexpected entry into our apartment while we were still sleeping. We were given no indication of his entering our flat, and this was very disruptive.

Without heat for 2 nights, it was difficult to sleep, due to the cold. Additionally, without hot water for 1 night, we could not take a shower the second night we were there.

There were also no instructions on how to convert the sofa bed to a bed despite paying extra for it. In fact, we asked for the sofa bed to be set up in the bed format, because we had no intention of using it as a sofa. The manager refused.

After our stay, we requested a partial refund for the heating and hot water issues. The staff denied there was any problems, and said it was "corrected for you within an hour... This is an excellent response time." They are clearly running a dishonest business, as I will again state, we were without heat for 2 days, and without hot water for 1 day. The outside temperature in London was about 15 degrees C during our stay.

Eventually we were refunded 50 pounds, but this was not equivalent to our disruption, and we were disgusted at the staff's initial denial.

How easy was it to book the property? How helpful were the directions to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: Cleanliness
Liked least: No heat, no hot water. Rude staff.
Traveling group: Extended Family
Would you recommend this hotel to a friend?   No.
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  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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