We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Tripadvisor
Liverpool
Nearby Hotels
Reviews (2,010)
Filter reviews
2,010 results
Traveler rating
1,219
537
166
48
40
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
1,219
537
166
48
40
Show reviews that mention
All reviews insurance building insurance company beautiful building great hotel cavern club sliding door original features matthew street city centre cavern quarter the ground floor walk in shower hotel bar excellent location bars and restaurants comfy bed twin room
Selected filters
Filter
Updating list...
28 - 33 of 2,010 reviews
Reviewed January 12, 2020 via mobile

I always try and stay at Aloft when I’m in Liverpool I normally have a great stay but feel it’s gone down hill. Could only get BBC 1 on the tv the room service was tasteless and the breakfast was all a bit meh and over cooked in the morning. However the bed was comfy and shower nice. Might be worth training staff and what dairy free though

Date of stay: January 2020
Trip type: Traveled on business
Thank jessandcraigandeggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClaireFOM, Front Office Manager at Aloft Liverpool, responded to this reviewResponded 4 weeks ago

Thank you jessandcraigandeggy for taking the time to send us feedback on your recent stay.

I have passed your comments regarding the TV onto our maintenance team for them to look in to and resolve as this should not be happening.

I have also pasted your comments regarding breakfast onto both out new head check and the restaurant manager so they can find out what happened and come up with a resolution so this will not happen again.

I do hope we can welcome you back again for any future trips to the city.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2020

Had the £7 Express lunch deal
Amazing I'd have paid that much for the soup alone, it was delicious so combine that with a sandwich & a soft drink, brilliant value. Lovely place to sit with my friend & have a long catch up. Beautiful setting, staff attentive but not in your face
Will definitely be going back, soon

Date of stay: January 2020
Trip type: Traveled with friends
Thank LiverpoolTwinkletoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Takis M, General Manager at Aloft Liverpool, responded to this reviewResponded January 9, 2020

Dear LiverpoolTwinkletoes,

We are delighted to have been your chosen hotel during your recent stay in Liverpool. It was truly a pleasure to serve you.

We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

Thank you for staying at the Aloft Liverpool and we hope you choose to create more memories with us whenever your travels bring you back to Liverpool.

Sincerely,
Megan Farrell
Assistant Front Of House Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2020

Really great experience and one reason I will only stay at aloft Liverpool is the staff. They are so nice and friendly, helpful and always with a positive attitude. Room and amenities are very good and as expected. Super clean

Date of stay: January 2020
Trip type: Traveled solo
Review collected in partnership with this hotel
1  Thank joez212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Takis M, General Manager at Aloft Liverpool, responded to this reviewResponded January 8, 2020

Dear Joe Z,

We are delighted to have been your chosen hotel during your recent stay in Liverpool. It was truly a pleasure to serve you.

We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

Thank you for staying at the Aloft Liverpool and we hope you choose to create more memories with us whenever your travels bring you back to Liverpool.

Sincerely,
Megan Farrell
Assistant Front Of House Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2020

Excellent ,excellent central located hotel in a beautiful ex Royal Insurance building, great rate , great staff, great great king sized bed in a nice room.A top recommendation from us.
Tip sign up as a member for cheaper rates.

Date of stay: January 2020
    • Sleep Quality
    • Rooms
    • Service
1  Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Takis M, General Manager at Aloft Liverpool, responded to this reviewResponded January 8, 2020

Dear John W,

We are delighted to have been your chosen hotel during your recent stay in Liverpool. It was truly a pleasure to serve you.

We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

Thank you for staying at the Aloft Liverpool and we hope you choose to create more memories with us whenever your travels bring you back to Liverpool.

Sincerely,
Megan Farrell
Assistant Front Of House Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2020

Great location fir a mini break in Liverpool - couple of minutes walk from bars - quality restaurants and the shops - short walk to Albert dock and 2 mins walk to the cavern - great breakfast and really modern large rooms with large comfortable bed - highly recommend

Room tip: High floor at rear
Date of stay: December 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
1  Thank EmmaTheresaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Takis M, General Manager at Aloft Liverpool, responded to this reviewResponded January 8, 2020

Dear Emma Theresa H,

We are delighted to have been your chosen hotel during your recent stay in Liverpool. It was truly a pleasure to serve you.

We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

Thank you for staying at the Aloft Liverpool and we hope you choose to create more memories with us whenever your travels bring you back to Liverpool.

Sincerely,
Megan Farrell
Assistant Front Of House Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews