I really don’t know where to start but here we go. Friday 20th September arrived at this hotel having prepaid for two nights. Greeted at reception and asked for my credit card. All fine. Then we were told that there were wedding parties on that night and the following day. Having turned up quite late on the Friday it seems we were given rooms not too far from the wedding party room and told we might hear some noise until the early hours. Then it all changed. We then asked to be moved away from the wedding as we had booked a nice quiet weekend but told as we were the last people to arrive we will have to take what we are given. We asked for a refund and was told NO MANAGEMENT HERE AND THAT IS NOT OUR POLICY. What a crock. A very heated conversation then erupted between my wife and the counter staff. Having just travelled for 3 hours and at the end of a very busy week, all we wanted was a quiet bed to lay down in. How wrong we were. We begrudgingly made our way to our rooms which were on separate floors immediately opposite the wedding party. Our autistic son was then starting to get agitated at the thought of the noise and low and behold it was noisy. I cannot blame the wedding party for this as they have every right...More
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