I really don’t know where to start but here we go. Friday 20th September arrived at this hotel having prepaid for two nights. Greeted at reception and asked for my credit card. All fine. Then we were told that there were wedding parties on that night and the following day. Having turned up quite late on the Friday it seems we were given rooms not too far from the wedding party room and told we might hear some noise until the early hours. Then it all changed. We then asked to be moved away from the wedding as we had booked a nice quiet weekend but told as we were the last people to arrive we will have to take what we are given. We asked for a refund and was told NO MANAGEMENT HERE AND THAT IS NOT OUR POLICY. What a crock. A very heated conversation then erupted between my wife and the counter staff. Having just travelled for 3 hours and at the end of a very busy week, all we wanted was a quiet bed to lay down in. How wrong we were. We begrudgingly made our way to our rooms which were on separate floors immediately opposite the wedding party. Our autistic son was then starting to get agitated at the thought of the noise and low and behold it was noisy. I cannot blame the wedding party for this as they have every right...I really don’t know where to start but here we go.
Friday 20th September arrived at this hotel having prepaid for two nights. Greeted at reception and asked for my credit card. All fine. Then we were told that there were wedding parties on that night and the following day. Having turned up quite late on the Friday it seems we were given rooms not too far from the wedding party room and told we might hear some noise until the early hours. Then it all changed. We then asked to be moved away from the wedding as we had booked a nice quiet weekend but told as we were the last people to arrive we will have to take what we are given. We asked for a refund and was told NO MANAGEMENT HERE AND THAT IS NOT OUR POLICY.
What a crock. A very heated conversation then erupted between my wife and the counter staff. Having just travelled for 3 hours and at the end of a very busy week, all we wanted was a quiet bed to lay down in. How wrong we were.
We begrudgingly made our way to our rooms which were on separate floors immediately opposite the wedding party. Our autistic son was then starting to get agitated at the thought of the noise and low and behold it was noisy. I cannot blame the wedding party for this as they have every right and I wish them well. What I do blame is the hotel for not letting us know at the point we booked that this may happen. If they had we most certainly would have booked elsewhere. We got as close to the first room as we could by parting all the children who were sat in the corridor. Being autistic, our son is susceptible to noise and this was starting to make him ill. He had to sleep wearing ear protectors to try and drown out the noise. As for us sleeping. We just didn’t until it all stopped.

I have a few quotes from the website.

Enjoy a signature warm chocolate chip cookie on arrival, before letting your tensions melt away
DIDN’T HAPPEN

Tranquil and elegant, our guest rooms offer everything you need for a romantic getaway or an unforgettable vacation in Liverpool.
WE WILL NOT FORGET IT BUT FAR FROM TRANQUIL AND I WILL COME ONTO ELEGANCE SHORTLY.

If anyone is interested I have added a few photos of what we were greeted with as we came down for breakfast along with beer cans and glasses laid around.

ELEGANCE. You would have thought that this beautiful Corinthian styled building deserved better and the staff have obviously no concern for anyone but the wedding party. It stinks.

This is genuinely the worst stay we have ever had in any hotel in this country and certainly not up to Hilton standards. Being honours members we have seen a lot and spend a lot of time in hotels. This is a disgrace to the brand.

This hotel has spoilt my quality time with my family by upsetting my wife and disrupting our sons wellbeing.

And this was exactly the same the second night.

Thank you Hilton for wasting our money and upsetting my family. If there were an award for the most uncaring hotel then this hotel wins hands down.More