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“Great staff, Central, Would stay again”

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The Richmond, BW Premier Collection
Ranked #34 of 98 Hotels in Liverpool
Certificate of Excellence
Reviewed November 28, 2013

Stayed for one night. Staff were really helpful and accommodating. Hotel very clean and looked like it had recently been refurbished. Comfy bed, spacious room and good bed linen. Large bathroom. Secure parking extra but good value.

  • Stayed: October 2013, traveled as a couple
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2  Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris D, General Manager at The Richmond, BW Premier Collection, responded to this reviewResponded December 10, 2013

Dear Mark,

Thank you for a great review.

I am glad that you found the cleanliness and bed good.

I am also happy that you mentioned my "Great Staff" thank you for this.

We truly are good value for money...spread the word! :)

Hope to see you at the hotel again soon.

Our best prices and packages can be found direct at the hotel on 0151 236 1220 or follow us on Twitter and like us on Facebook.

Kind regards,

Paris.
General Manager

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2,071 - 2,077 of 2,257 reviews

Reviewed November 27, 2013

Stayed for one night and was made to feel very welcome. Excellent food and customer service. Rooms were great with standard facilities and a amazing shower. Will definitely stay again and highly recommend.

  • Stayed: November 2013
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2  Thank Mileys2207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris D, General Manager at The Richmond, BW Premier Collection, responded to this reviewResponded December 10, 2013

Dear Reviewer,

Thank you for your fab review and your recommendation to other guests :)

We are very proud of our product and in particular the Showers - I love them.

I look forward to being able to welcoming you back soon.

Kind regards,

Paris.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2013 via mobile

Excellent staff
Excellent rooms
Excellent location
Excellent food

I would definitely recommend this hotel to anyone wanting to stay in Central Liverpool. One of the most biggest and comfortable beds I have ever slept in and a giant 50 inch TV. Bathroom was huge and all areas were exceptionally clean.

I will most definitely be returning.

  • Stayed: November 2013
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2  Thank Fisher1526
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris D, General Manager at The Richmond, BW Premier Collection, responded to this reviewResponded December 10, 2013

Dear Reviewer,

Thank you so much for the "FANTASTIC" and "EXCELLENT" review.

It makes our day when see a great review like this.

I will be sure to pass your feedback to the team.

Our best prices and packages can be found direct at the hotel on 0151 236 1220 or follow us on Twitter and like us on Facebook.

Kind regards,

Paris.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2013

Nice hotel, great breakfast, nice bar that had music on while we were there, nice touch. It's a little out from the centre (10 to 15 minute walk, good to strech the limbs). I found the rooms a little warm, but that's just me. Staff were very helpful and friendly. I would stay there again

Room Tip: As a group of four fellows over for a match, we were split into two rooms, one on the ground floor y...
See more room tips
  • Stayed: November 2013, traveled with friends
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2  Thank Joe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2013

This hotel is everything you could ask for, beautiful big high ceiling bedrooms. The best of quality in the room including 40 inch TV. Staff are very helpful and friendly. I would recommend this hotel for its high standards. I will be back.......

Room Tip: The rooms are top quality, big comfortable beds
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  • Stayed: November 2013, traveled with friends
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5  Thank OSheaTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris D, General Manager at The Richmond, BW Premier Collection, responded to this reviewResponded December 10, 2013

Dear TripAdvisor,

WOWEE - what an "Excellent" review.

Our high ceilings and 50" TV's are but a few of the great things that make this hotel special.

See you soon.... :)

Kind regards,

Paris.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2013

Stayed in September on a £99 one night offer which included evening meal which included bottle of wine and free use of local fitness centre.
Lovely listed building that has been brought up to modern standards but in a rundown part of the City. Very friendly front of house staff. Nicely decorated room but had some faults even though hotel had just recently opened. These faults were noted by duty manager who said they were rectifying problems that guests pointed out.
Concierge service for parking car but cost £12, but were allowed to pick up the car and luggage a few hours after we had checked out.
Had Sunday afternoon looking round Liverpool. Handy for waterfront and Liverpool One and Matthew Street just a short walk away.
Returned to hotel and fancied a steam and sauna in fitness centre. Had already enquired what time it closed and was told 6 pm. Arrived at 5:30 only to be told that all the covers were on and the place had been cleaned and was shutting for the night!!
So we got poshed up for our romantic evening meal in the Brasserie. This was the biggest let down, the brasserie is basically a 'sports' dining room come bar with plush seats. Three large tv screens above the bar, one off, one showing Spanish football (with sound muted) and the other tuned in to a music channel playing chart sounds - not a romantic setting. One barman/waiter who didn't know what meal plan we were on and who only seemed interested in selling us cocktails for £9 (but could do them for half price)! Empty used plates stacked up on the bar. Ordered a drink and looked at the menu we were given which was totally different from the one we had looked at on the website. On a plus note the bottle of wine we chose that was part of our deal was a delicious and quite expensive Pinot Grigio!
To save a long story the a la carte food we ordered was awful and we ended up ordering a gourmet burger and fish and chips from the bar menu which, according to the waiter, were the best dishes in the house! The duty manager was very apologetic and offered us another bottle of the nice and expensive bottle of Pinot Grigio!
Breakfast ok but lukewarm and staff not very attentive.
Given that this is a new hotel and a new venture for the owner we would hope that the teething problems will be sorted. We would give it a second chance if visiting Liverpool as it has the potential to be a major player in the City, we'll see how the reviews go!
We have just had a similar deal at a hotel in Bowness (see Fayrer review) and to be honest there is no comparison and the Richmond needs to improve in certain areas.
NB We've given the overall service an average marking as the good front of house service was let down by dining room service.

  • Stayed: September 2013, traveled as a couple
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7  Thank Abesontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2013

Last minute choice, stayed last night just for one night with a friend. I initially picked it because it had spa access, over the road and it was a good price.
It was valet parking, so no worries about where to park the car (charge for this of course, as you would expect in any City Centre). Receptionist and concierge really pleasant and the communal areas were attractive.
The room was 154 and a twin room, it was lovely-really stylish The room was spacious, clean and warm and the bathroom was excellent with Body Shop toiletries and a great shower. There was also a massive smart TV in the room-if you were staying more than one night, this could be really good. There were also chandeliers everywhere (I am a massive sucker for chandeliers). I slept really well so don't think there could have been much noise and the beds and bedding were really comfortable too.
We didn't eat or use the bar whilst we were there so can't comment on that, but we did use the spa (couldn't book in for any treatments as left it too late so advise you book well in advance) it has a sauna, steam room, 2 jacuzzi pools and a plunge pool. It was gorgeous and really relaxing, but quite small so don't know what it would be like on a busier day.
Hotel also only 10 minutes walk from shops and maybe a few minute further for the docks.
Really enjoyed both the Richmond and Liverpool, definitely want to come back and stay again soon and will be recommending to everybody :)

  • Stayed: November 2013, traveled with friends
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4  Thank Poggle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris D, General Manager at The Richmond, BW Premier Collection, responded to this reviewResponded December 10, 2013

Dear Valued Guest,

Thank you for a great review.

We pride ourselves on good service, but it does help to have a great product to go with it.

I hope to welcome you back to the hotel soon.

Kind regards,

Paris.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Richmond, BW Premier Collection

Address: 24 Hatton Garden, Liverpool L3 2AN, England (Formerly The Richmond, Best Western Premier Collection)
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #34 of 98 Hotels in Liverpool
Price Range: $65 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Richmond, BW Premier Collection 4*
Number of rooms: 152
Official Description (provided by the hotel):
The Richmond in City Centre, Liverpool is the perfect location, split between the business, education, leisure and retail sectors of the city. A luxury accommodation concept, The Richmond offers 4 Star Hotel Bedrooms, with interlinking capability into full serviced apartment, all with the usual benefits of a four star hotel. It's design, makes it most ideal for every style of visit or various length of stay. The property is a Grade II Listed iconic building. Offering free Wi-Fi throughout, Air-conditioning, Mini Fridges in all Rooms with complimentary fresh Milk & Water, Upscale Toiletries, Smart TV's, 24hr Room Service and Suites & Apartments also offer full Kitchen facilities. Furthermore, take advantage of other facilities including the "R" Bar & Brasserie boasting amazing Best of British dishes, and some onsite Car Parking. Finally for exclusive wedding & events, private dining or conferences in our three event rooms: The William & Kane Suite or Florentyna's offering up receptions of 200 guests. ... more   less 
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