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The Richmond, BW Premier Collection
Ranked #35 of 97 Hotels in Liverpool
Certificate of Excellence
London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Look No Further!!”
Reviewed June 18, 2013

Great staff interaction, great room and great overall experience. Room was of a high standard, bed was large and comfy. This hotel has it all and only a few minutes walk from the city centre and Liverpool Lime Street station, night life, bars and restaurants. Will definately stay here again.

  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
3 Thank Guvnor75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeskyStevens, General Manager at The Richmond, BW Premier Collection, responded to this review, July 4, 2013
Many Thanks for your review, and appreciate your feedback.
We are continually looking to improve and perfect our service and product and your comments go along way in helping this be accomplished, particularly as a new property to the city.
Hope to see you back at the Richmond soon.

Kind Regards
Steven Hesketh - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,058 reviews from our community

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Traveler tips help you choose the right room.   Room tips (394)
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English first
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 17, 2013

I was invited to the VIP launch of the Richmond last Friday.
The event space was fabulous - the event itself ran extemely smooth.
Our bedroom which was an executive suite was stunning, the facilities available to guests staying in the hotel were superb! They have a spa which is included in the price of the stay which is 5*!!!!
Then we went next door to Cappellos salon for a blow dry - which was fantastic value for money!

The pianist during the drinks reception - fabulous! The 1980s band Heat Wave.... fab!

All in all a great experience and would strongly recommend to everyone!

Well done!!!

Room Tip: Suites are fabulous
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  • Stayed June 2013, traveled with friends
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Helpful?
2 Thank Ooolalaaaaaaaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeskyStevens, General Manager at The Richmond, BW Premier Collection, responded to this review, July 4, 2013
Many Thanks for your review, We all had a great opening event and appreciate all attendees, and really appreciate you popping a note of recognition.
Hope to see you back at the Richmond soon.

Kind Regards
Steven Hesketh - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 15, 2013

What a beautiful hotel. Service amazing, food also. Central for everything in Liverpool, bars, restaurants and clubs, plus sightseeing.... very new hotel but quite sure will become very popular so book now before the prices go up as worth every penny ! Fabulous spa !!

Room Tip: All good rooms but higher floors quieter but fairly quiet all rooms
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  • Stayed June 2013, traveled with friends
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    • Cleanliness
    • Service
Helpful?
5 Thank CHOCOLATEBETH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeskyStevens, General Manager at The Richmond, BW Premier Collection, responded to this review, July 4, 2013
Many Thanks for your review, and appreciate your feedback.
We are continually looking to improve and perfect our service and product and your comments go along way in helping this be accomplished, particularly as a new property to the city.
Hope to see you back at the Richmond and Olympus Spa very soon.

Kind Regards
Steven Hesketh - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walsall, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 13, 2013

Stayed a long weekend at the Richmond.

Hotel is really brand new, so the decor and fixtures are immaculate, and faintly smells of paint. It was clearly still new to the staff, who always seemed happy to see us. Taff the concierge even valet parked my car.

The hotel is in a quieter bit of town, a ten minute walk from the Albert docks, and a short walk to the shops of 'liverpool one'. Breakfast was an excellent full English buffet. The spa pool and sauna are in a health club across the road....again this seems new, clean, quiet and with friendly staff.

Very impressed all round.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank keith b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 13, 2013

i stayed here on a saturday night, we had an apartment, would definatly recommend the hotel.The location was fantastic hotel was modern and clean staff were super friendly they even parked my car for me at 6 am !, room was lovely beds were comfy and bathroom had one of the best showers ive been in also included molton brown complimentary toiletries, overall a lovely stay would definatly stay again and breakfast was great

Room Tip: stayed in an apartment great for larger parties
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  • Stayed June 2013, traveled as a couple
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Helpful?
4 Thank Naustin83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bebington, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 13, 2013

I stayed at this hotel with a group of friends. We stayed in apartment 11 that had 3 individual bedrooms which was perfect as we was all couples. Rooms were very spacious and modern and the bathroom was clean with a large power shower (molton brown toiletries included). In one of the rooms was a kitchenette and sitting area with a large flat screen tv. The staff on check in were very friendly and couldnt do enough for us. Breakfast was also great, very good standard and plenty of choice. I would recommend this hotel for its excellent standard great location and the service from all the staff. 5 Star experience. *****

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Newyork80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed June 12, 2013

Recently stayed here with my girlfriend for a long weekend. The Building looks fantastic from the outside and even better in the inside, Rooms are really done to a high standard (This is a new hotel), Location is pretty much bang on. Hotel staff are very helpful and knowledgable of the area. I would recommend this hotel for couples, 10/10

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank richard m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Richmond, BW Premier Collection

Property: The Richmond, BW Premier Collection
Address: 24 Hatton Garden, Liverpool L3 2AN, England (Formerly The Richmond, Best Western Premier Collection)
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #35 of 97 Hotels in Liverpool
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Richmond, BW Premier Collection 4*
Number of rooms: 152
Official Description (provided by the hotel):
The Richmond in City Centre, Liverpool is the perfect location, split between the business, education, leisure and retail sectors of the city. A luxury accommodation concept, The Richmond offers 4 Star Hotel Bedrooms, with interlinking capability into full serviced apartment, all with the usual benefits of a four star hotel. It's design, makes it most ideal for every style of visit or various length of stay. The property is a Grade II Listed iconic building. Offering free Wi-Fi throughout, Air-conditioning, Mini Fridges in all Rooms with complimentary fresh Milk & Water, Upscale Toiletries, Smart TV's, 24hr Room Service and Suites & Apartments also offer full Kitchen facilities. Furthermore, take advantage of other facilities including the "R" Bar & Brasserie boasting amazing Best of British dishes, and some onsite Car Parking. Finally for exclusive wedding & events, private dining or conferences in our three event rooms: The William & Kane Suite or Florentyna's offering up receptions of 200 guests. ... more   less 
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