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“WHAT A VERY STRANGE PLACE!!”

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Aparthotel Adagio Liverpool City Centre
Ranked #28 of 99 Hotels in Liverpool
Certificate of Excellence
Isle of Man
Level Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
“WHAT A VERY STRANGE PLACE!!”
3 of 5 bubbles Reviewed September 23, 2013

What a Very Strange Place. First impressions aren't great, building looks derelict and entrance is around a very grotty side entrance. Door is locked and you can only access via your Room Key, so, when arriving to check in, you have to "Buzz" Reception. Entrance Hall looks like the Stair Access in Primark - You enter into a very plain, daunting empty room, with no reception, you have to take the lift up to the Reception, again, the Reception feels like a "waiting surgery", probably the most uninviting Reception I have Ever Come Across.

Staff are in a "World of their Own", Small Blonde Receptionist, very abrupt, with a (can't be [--]) attitude, you get the impression that you have interrupted their day by turning up. Tall Dark Foreign Receptionist, tried to be friendly, but this was lost in Translation.

I think this Aparthotel will struggle to gain "repeat customers".

Issues:- The £100.00 deposit per room, is obscene, I have stayed in hotels all over the World, and this is the first time I have been asked to pay £100.00 deposit upfront.

Parking - this is non-existent and access to hotel to drop off baggage and then park isn't easy. We ended up having to leave our car at St. John's Market over night.

You can't fault the rooms, they are lovely, and very quiet, although you would expect this as it is a brand new hotel. As previously said though, the twins are pushed together and roll all over the place - although very comfortable.

We had issues with Security whilst here, staff in our room for no reason, which left a bad taste in the mouth.

We would only stay again if we got a very good deal, and had no car with us, plenty of other hotels In Liverpool far more friendlier and with better facilities.

To Sum Up, Liverpudlians are renowned over the World for their Character and Hospitality, but unfortunately, not here. Would only stay again if I couldn't find anywhere else.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amandamanx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H7332GM, General Manager at Aparthotel Adagio Liverpool City Centre, responded to this review, October 2, 2013
Thanks for your comments, I am sorry to learn that you experienced some issues during your stay with us. All guest comments are used in staff training and to help improve the services offered by the aparthotel.
Richard Carline - General Manager - Adagio Liverpool Centre
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493 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Saskatoon, Canada
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed September 17, 2013

Stayed here in Aug 2013. Love the 'aparthotel' idea - so nice to have a small kitchen in which to have a few meals if choose to do so. Very clean hotel and spacious. Grocery store within 1 block. Also within a few blocks of the train station.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eileen Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H7332GM, Front Office Manager at Aparthotel Adagio Liverpool City Centre, responded to this review, September 20, 2013
Dear Eileen Z,
Thank you for your review. I am delighted to see you have enjoyed your stay at Adagio Liverpool and that you like our concept. I hope we can welcome you back in the near future. Gabor Pfeffermann - Front Office Manager - Adagio Liverpool
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Glasgow, United Kingdom
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed September 4, 2013

Booked an apartment for 4 days / nights for a city break. Have stayed in Liverpool numerous times and wanted to try something different. The price was reasonable and location good.
On first impressions, the entrance to the building is down a side street and when dark it looks a bit dodgy. You enter with a key card as there is no staff on this floor. The door broke after our first day so the entrance was always open, and the door was really heavy.
Reception is one floor up. Had a quick check in and the staff were friendly. They will take a £100 deposit from you at this time. I got it back really quick with no problem at check out.

The corridors are really modern and bright. Room was quite small but actually big enough for 2 people. I saw another room a friend was staying in and it was much bigger for the same price.

There was 2 single twin beds, 2 armchairs and a table in the living area. The kitchen area was really small, but not all are the same size. Its well stocked with everything you need, crockery, cutlery, utensils. Only grumble was the cupboards are so high up that neither of us could reach the bowls / cups without sitting up on the worktop! Im not tiny, 5 ft 3 but could hardly reach anything!
Tip - if youre here for a few days i would recommend buy a cheap toaster. There is an option on the microwave to make toast but took forever and was terrible!

Agree with previous reviews about mirrors - theres hardly any.
Also the bathroom and toilet was a seperate room which was a bit annoying.

I will be staying here again, i liked the place it was fine for our needs. Il be bringing a toaster and more mirrors though.

Plenty shops nearby for stocking the fridge.

Room Tip: I wouldnt know what to say to ask for the room our friends had, but was much better than ours.
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carolbscotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H7332GM, General Manager at Aparthotel Adagio Liverpool City Centre, responded to this review, September 6, 2013
Carolbscotland, Thanks for your review, glad to see you and your friends enjoyed your stay at our aparthotel. The automatic entrance doors have now been repaired, although if a person enters without a valid apartment key the only level they can access is the reception floor and not the floors where the apartments are located.
Following guest comments we are looking at installing toasters into the apartments in the following months.
I do hope we can welcome you back to Adagio Liverpool.

Kind Regards
Richard Carline - General Manager - Adagio Liverpool Centre
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Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed September 2, 2013

I came here for my hen do and had a fantastic time in Liverpool, unfortunately the female receptionist seemed to have a problem with the group. We were shocked there was a £100 deposit per room that was not clear on booking and from that point talked to my friend like she was an idiot.
Every encounter was unpleasant through the three days however this was not the case with the lovely night security who seemed more than happy to help.
It is such a shame such a miserable, angry person is employed to be the face of the hotel. It seems to me if it is not obvious and we are shocked that the appropriate behaviour from her should not be rudeness. In my experience working for a hotel chain as a teenager every opportunity should be taken to make people come away feeling they had a nice stay even if the customer is wrong they are not stupid and in fact make up a businesses livelihood.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Philli4000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H7332GM, Guest Relations Manager at Aparthotel Adagio Liverpool City Centre, responded to this review, September 3, 2013
Dear Philli4000,
Thank you for your review.
I am sorry to see you had such encounters with the day team and will take all comments on board. I am glad to see you found the night security to be of a high standard. I do hope we will welcome you back in the near future. Kind Regards, Chloe McMillan
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Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed September 2, 2013

We got a hire car and for a week the access to parking was very good, for our last two nights of a 10 night say very poor we could not park the car & had to go to the hotel and ask them to contact the parking attendant which severely set back our time as Liverpool is a one way system. The hotel staff then contacted the attendant who was very unhelpful & blamed us. The reception staff were also rude & unhelpful

Stayed August 2013, traveled with family
Helpful?
1 Thank Tracy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H7332GM, Guest Relations Manager at Aparthotel Adagio Liverpool City Centre, responded to this review, September 3, 2013
Dear TraceyC,
Thank you for your review. I am glad to see you used our secure parking but I am very sorry of the communication error from the reception team to the security team at the car parking. I hope we can welcome you back in the near future. Kind Regards, Chloe McMillan
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Royal Tunbridge Wells, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed September 2, 2013

When we stayed in Liverpool for 3 nights we were far more interested in planning the dinners and nights/days out exploring the city than choosing a hotel to spend lots of quality relaxation time in. You're booking this hotel if you want an easy central location, immaculately clean rooms and bathroom, and the functionality of a small studio flat.
If you were looking to book a hotel for a particularly luxurious and romantic night in, it shouldn't be on your radar whatsoever.
The aesthetics are very businessy although smart and functional rather than offensive in any way. The bed folds up into the wall should you need to make use of the lounge. (It isn't the most comfortable, but what are you really expecting from a bed that folds into a wall? It was a fine nights sleep) There is a kitchen with sink, hob and microwave - almost everything you could need to make yourself a simple breakfast or dinner (plates, cutlery, glasses, knives, chopping boards, pans etc etc) The location is great, very central and therefore only a short walk to the shops, restaurants and night life of the city. The staff on reception are friendly and pleasant people. The only downside was the parking facility was difficult to get to, however when we stayed in May the hotel was still being built which meant the back was sectioned off. I'm guessing one completed the route to parking will be much simpler.
For what we wanted it for, it was excellent and adequately priced.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChloeMiaow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H7332GM, Guest Relations Manager at Aparthotel Adagio Liverpool City Centre, responded to this review, September 3, 2013
Dear ChloeMiaow,
Thank you for your review.
We are glad to see you enjoyed our central location in the heart of Liverpool. Thank you for your comments on the studio in which you stayed in also. We hope to welcome you back in the near future. Kind Regards, Chloe McMillan
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Malang, Indonesia
Level Contributor
76 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed August 27, 2013

More than expected, we get large room with less price. The room also equipped with kitchen, TV room, and separate bathroom and toilet. Modern equipment, comfort bed and sofa. Easy access to Albert dock, just 15 minutes walk away and 5 minutes to liverpool central station. Near area full of shops, restaurant and market. The staff are kind and helpful. Definitely go back.

Room Tip: Just simply perfect choice!
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H7332GM, Guest Relations Manager at Aparthotel Adagio Liverpool City Centre, responded to this review, August 28, 2013
Dear Luen, Thank you for your review. We are very happy too see that you enjoyed our apart-hotel and the city centre location. We hope to welcome you back in the near future. Kind Regards, Chloe McMillan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aparthotel Adagio Liverpool City Centre

Property: Aparthotel Adagio Liverpool City Centre
Address: 1 Fairclough Street, Liverpool L1 1FS, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Fitness Center with Gym / Workout Room Kitchenette
Hotel Style:
Ranked #28 of 99 Hotels in Liverpool
Price Range (Based on Average Rates): $
Hotel Class:4 star — Aparthotel Adagio Liverpool City Centre 4*
Number of rooms: 126
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