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“Good nights sleep.. no way...”

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Premier Inn Liverpool City Centre (Albert Dock)
Ranked #13 of 98 Hotels in Liverpool
Certificate of Excellence
Reviewed January 14, 2013

First room we were given was next to a boiler room, which woke us up. Also the bedhead had layers of dust We asked for a quieter room, only to be given one above a restaurant that was holding a private party so once again got woken up by this time by loud music. On complaining was made to feel it was our fault for not reading the small print about clubs being near by ( there is nothing saying that places have private parties).Was given another room.. Who wants to change rooms, pack bags 3 times in one night!!
In every room we were given the heating system came on at will, even when swiched off it still came on
Location was lovely by the docks and the character of the old building was ruined by the above

  • Stayed: January 2013, traveled as a couple
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Thank Minkymonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Liverpool City Centre (Albert Dock), responded to this reviewResponded January 16, 2013

Thank you for your review.

It really matters to us that our guests have a comfortable nights sleep, and I am sorry that on this occasion we failed to provide this due to the noise disturbances you encountered throughout your stay.

Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs.

We hope to welcome you back in the future.

Naina

Online Customer Service Team,
Whitbread Hotels & Restaurants.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (4,320)
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3,241 - 3,247 of 4,322 reviews

Reviewed January 13, 2013

Eight of us stayed here in June 2012 and thought it made brilliant use of the old building and therefore retaining some of its original character. It was also very clean and the beds very comfy. Breakfast was excellent. The bar was also another plus point.

The hotel was also ideally located for us, as we could walk to all the attractions we were interested in.

Stayed: June 2012, traveled with friends
2  Thank Grahamb2105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2013

i have rececently stayed at this inn having been to several premier inns previously. it was great and what made it better was the staff. They were helpfull and cheerful at all times. They made the break for myself and friends to return at the end of the day to staff who were smiling and welcoming what more can one ask

Room Tip: ask for a veiw over the docks
  • Stayed: January 2013, traveled with friends
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1  Thank tatata333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2013

A very good quality budget hotel in a very interesting historic building perfectly located for museums, shops, restaurants and arena.
Very helpful and friendly staff provide an excellent service, very good breakfast and good level of maintenance and cleaning.
A very pleasant stay.

  • Stayed: January 2013, traveled as a couple
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1  Thank ArchimedesAway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 10, 2013

Stayed here for three nights early January. Fantastic location right next to the Beatles Experience on the impressive Albert Dock. Our room overlooked the big wheel. As usual Premier Inn never lets you down for value and cleanliness. Helpful and courteous staff at all times. Ideal location for discovering Liverpool.

  • Stayed: January 2013, traveled as a couple
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2  Thank SisterBluebird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2013 via mobile

This was my first time here and i was pleasantly surprised! The rooms are fantastic! Ours had an amazing view overlooking the albert dock! For the price we paid it was amazing value! Great all you can eat breakfast too! Staff extremely friendly! 25% off parking at the echo arena multi storey car park making it £7.50 for 24 hours which i thought was good!! We'll definitely be back!

  • Stayed: January 2013
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2  Thank Flyer1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2013

good value excellent friendly staff and service, perfect location, beautiful building.Helpful staff who let us leave our luggage when we arrived early and also when we checked out until we were ready to leave Liverpool.

  • Stayed: December 2012
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2  Thank beaureae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Liverpool City Centre (Albert Dock)

Address: Albert Dock, Liverpool L3 4AD, England
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Restaurant Wheelchair access
Hotel Style:
#8 Family Hotel in Liverpool
#10 Business Hotel in Liverpool
#10 Romantic Hotel in Liverpool
Price Range: $75 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Liverpool City Centre (Albert Dock) 3*
Number of rooms: 186
Official Description (provided by the hotel):
In the heart of Liverpool Albert Dock, this 19th Century, Grade 1 listed Premier Inn makes an ideal base to explore the local surroundings. Local attractions include ACC Liverpool Echo Arena, Liverpool One shopping centre, Tate Art Gallery and the Beatles Story. Conveniently located for Liverpool Lime Street Station. The hotel offers business & leisure travellers a great opportunity to stay in the very heart of Liverpool’s vibrant waterfront area.Our Liverpool Albert Dock Premier Inn has been sensitively converted to ensure none of the charm and character of the original structure was lost. The hotel offers everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. ... more   less 
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Also Known As:
Premier Inn Liverpool Albert Dock Hotel Liverpool

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