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“Great find for several reasons”
Review of hope street hotel

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hope street hotel
Ranked #14 of 98 Hotels in Liverpool
Certificate of Excellence
Reviewed September 20, 2013

Where to start, well the hotel itself is very welcoming and the rooms are comfortable and clean. There's a car park just across the street that's relatively cheap. The hotel itself is located just a couple of blocks from the heart of the city and the staff were great. There's also a nice restaurant/bar attached to the hotel that's open fairly late if you want to get a night cap.

Also while I was there they were in the process of putting in air conditioning which is great to know for future visits.

  • Stayed: August 2013, traveled solo
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2  Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
40Hope, Director at hope street hotel, responded to this reviewResponded September 25, 2013

Dear Andrew W,

Thank you for your post, we appreciate you taking the time from Baltimore and hope to welcome you back.

Best wishes, Mary
Creative Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,278 - 1,284 of 2,058 reviews

Reviewed September 19, 2013

I booked Hope St Hotel for the night after our wedding (not our wedding night), as we were catching the train from Lime Street Monday morning to get the Eurostar to Paris for our honeymoon. I booked one of their "giddy summer" special offers a month or two earlier and mentioned on the booking that it was our honeymoon. We arrived Sunday night about 7pm pretty knackered and the receptionist informed us we'd been upgraded to one of the suites.We were really thrilled and wished we had arrived hours earlier. The suite was very luxurious with a bathroom on a mezzanine level with a large wooden bath and huge shower. The room was stylishly decorated and furnished and it's just a pity we were so exhausted that we just fell asleep about 10pm! after stuffing our faces at Host down the road. It was a lovely start to our honeymoon though, unfortunately we didnt get any other upgrades in France!
The breakfast served in London Carriage Works was alos very good, though in my humble opinion a full English should also include beans....

  • Stayed: September 2013, traveled as a couple
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Thank LadyPashley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
40Hope, Director at hope street hotel, responded to this reviewResponded September 25, 2013

Dear LadyPashley,

Congratulations to you both and thank you for a lovely post. We routinely have the baked bean argument for a full English, its 60/40 against so far. We do actually have them in stock so next trip to Paris they're yours!

Best wishes, Mary C
Creative Director

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Reviewed September 18, 2013

We spent two nights at this hotel for our granddaughter's graduation in July. Having recently injured I was temporarily on crutches, and the charming receptionist immediately asked us if we would like to change to a ground floor room with disabled facilities, which we gratefully accepted. Tithe room was recently refurbished in a stylish simple Scandinavian style, with a large bathroom with wet room shower and bath. I found the wet room floor very slippery, but after mentioning this at reception a bath mat was immediately sent to the room. It would be better if the shower area could be replaced with non slip tiles. The king size bed was very comfortable and excellent bed linen. Being freshly done this room was well air conditioned. We appreciated the provision of an iron and board. The outlook was on to an internal courtyard which was not very attractive, but blissfully quiet and we slept very well. Despite the hotel being very busy the staff were very calm and courteous at all times, and if we should ever go to Liverpool again we would certainly return. Thank you for a very pleasant stay.

Stayed: July 2013, traveled with family
1  Thank Pifle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
40Hope, Director at hope street hotel, responded to this reviewResponded September 25, 2013

Dear Pifle

Glad your post did not live up to your name! Thank you. We hope you are fully mobile and well.

Best wishes, Mary C
Creative Director

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Reviewed September 16, 2013

Stayed at Hope Street Hotel for the first time. First impression hotel was central, very modern and clean. It is situated in a very nice part of Liverpool. The staff were lovely from the reception staff to the dining room staff - they could not do enough for us. Or room was lovely, modern, very large comfortable double bed with beautiful white cotton sheets. Flat screen TV, tea and coffee available, hairdryer, ironing board and iron all in room. Modern and clean en-suite all freshened up every day.
On a less positive note the breakfast was just ok and I have enjoyed much better in other hotels but we always managed something to eat. Also over the three night stay we were woken up with noisy guests in the corridors and noisy people in the street. Liverpool is a University town and seemed full of new students making their mark.
We would certainly stay there again and loved Liverpool.

Room Tip: probably the rooms at the back of the hotel would be quieter.
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  • Stayed: September 2013, traveled with friends
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1  Thank Maureen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
40Hope, Director at hope street hotel, responded to this reviewResponded September 25, 2013

Dear Maureen B,

Thank you for your post and we hope you enjoyed the city as well. Come back during exams!

Best wishes, Mary

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Reviewed September 16, 2013

Staff are very attentive, rooms are lovely, room service was a bit poor, but reception sorted it out and the food was good when it arrived, just took about an hour then they forgot something when it did arrive, reception were really apologetic and I have no doubt this will be addressed. All in all really good value, would definitely stay again.

Room Tip: 221 was lovely
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  • Stayed: September 2013, traveled as a couple
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1  Thank Nicola W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
40Hope, director at hope street hotel, responded to this reviewResponded September 25, 2013

Dear Nicola W, thank you for lovely post and your well placed faith in the future!

best wishes, Mary C
Creative Director

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Reviewed September 13, 2013

Just been told that the room I booked and paid for several weeks ago (direct with the hotel) I can now not have, my entire weekend / arrangements now ruined!!!! Now what do I do have to try and re arrange a very special trip with my son only a few hours before were supposed to be there.
This service is diabolical I just don't believe it I have stayed in hotels all around the world in my business and never been treated like this.

Room Tip: you wont get it prepare to be offered less than you wanted
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  • Stayed: September 2013, traveled with family
    • Service
4  Thank pounder46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
40Hope, Director at hope street hotel, responded to this reviewResponded September 16, 2013

Dear Pounder 46,

Due to an internal issue we found ourselves without the room type you had booked. We called immediately to let you know before your check in the following day. We offered you a King Deluxe room for your stay with an offer for a future stay. Sadly you chose to cancel your booking altogether. After our phone call we followed up with a further apology by email. We are sorry we had to change your room and that we did not have the opportunity to make amends while you were in house with us. Our offer still stands if you return to Liverpool, we do still hope to welcome you to hope street hotel.

Mary C
Creative Director

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Reviewed September 12, 2013

Didn't stay in the hotel, but spent the day there at a friend's wedding. Both the ceremony and the subsequent reception meal were held in the stunning 5th Floor function room, which has two glass walls and a large balcony. This provides spectacular views of the city skyline. The food and service were fantastic. The evening event was held in the larger residents lounge in the basement, which will hold up to 150 people. The staff were wonderful and attentive throughout the day and made every effort to ensure that everything went smoothly. The only downside was having to donate an arm and a leg to meet the bar bill!

Stayed: September 2013, traveled with friends
1  Thank SeamasterSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
40Hope, Creative at hope street hotel, responded to this reviewResponded September 16, 2013

Dear Seamaster Steve,

Thank you for your lovely recommendation. We do love weddings! Do you have any wedding day plans?!

Best wishes, Mary C
Creative Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about hope street hotel

Address: 40 Hope Street, Liverpool L1 9DA, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Liverpool
#4 Business Hotel in Liverpool
#6 Luxury Hotel in Liverpool
#6 Family Hotel in Liverpool
Price Range: $94 - $412 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — hope street hotel 4*
Number of rooms: 89
Official Description (provided by the hotel):
89 Individually designed hotel rooms - urbane, minimal and chic: solid wood floors, over sized beds draped in bright white Egyptian cotton, wall mounted LCD wide screen TVs with DVD players and ipod stations. Guests enjoy complimentary WiFi, REN toiletries, Pellegrino mineral waters, ironing and shoe shining service. hope street hotel has a two AA Rosette restaurant. The London Carriage Works serves breakfast, a modern British menus and Afternoon Tea. The TLCW bar has an AA Notable Wine List. It also services a 24 hour room service. Hope street is in the middle of the cultural quarter and hope street hotel is no more than a 5 minute walk of its amazing neighbours: the Everyman, Unity and LIPA theatres, liverpool Philharmonic Hall, two iconic Cathedrals the Victoria Gallery and Museum and the National Trust's Hardman House. All threaded through university departments, independent restaurants and infamous hostelries. Winner of Liverpool City Region Best Hotel Tourism Awards 2015 Silver winner for VistEngland Best Hotel 2014 ... more   less 
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Also Known As:
Hope Street Liverpool
Hotel Hope Street

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