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“Style and Comfort”

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Crowne Plaza Liverpool - John Lennon Airport
Ranked #48 of 99 Hotels in Liverpool
Reviewed May 16, 2013

The conversion of the aerodrome building to this hotel was extremely well done, original feature blend with modern to give comfort and art deco style. A must for design fans, and aviation history! Located near various shops, and acouple of restaurants Toby and Diner.
Room spacious and bed comfortable - ground floor, good bathroom with plenty of hot water and big fluffy towels. Dresssing gown and toiletries provided. Tea tray. Very friendly staff only spoilt by not being able to master heating system, officious reception staff who seemed to lack information and ability to respond to queries about their systems. Wifi apparently free for first hour but staff tried to charge when asked.
Good breakfast usual buffet fare.

Room Tip: My room on ground floor east was quiet except from a few crashes from adjacent rooms.
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  • Stayed: May 2013, traveled on business
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Thank travell_a_lot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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823 - 829 of 1,247 reviews

Reviewed May 6, 2013

We always stay at the Crowne Plaza when we go to Liverpool its the old airport entrance and wow have they preserved it. The entire building all classical Art Deco and absolutely pristine. The rooms are wram comfortable and spotless with Marshmallow beds. The staff are profesional and friendly the bar staff are exceptional and very funny. Just a great place to stay.

Room Tip: THe bar snacks are scrummmy
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  • Stayed: April 2013, traveled on business
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Thank thefooddood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 5, 2013

My wife and I had an overnight stay at the Crowne Plaza due to city centre hotels being full. A taxi from the hotel to the city cost £13.
We had a little trepidation as some previous TA reviews were less than complimentary but they appeared to be unfounded. Check-in was straightforward, being dealt with in a prompt and friendly manner. Check out was the same.
The hotel is situated in the old airport terminal and has an attractive 'art deco' style. The room was a little on the small side but perfectly adequate. It was clean and attractive and the bed comfortable.
Breakfast was good with the usual choices of hot or cold buffet. The waiting staff were attentive and friendly.
Overall, I would recommend this hotel and I would stay again if the need arose.

  • Stayed: May 2013, traveled as a couple
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Thank fivegoldstars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2013

Having been moved from the originally allocated room - due to them double booking my room; the one they moved me to (292) had no television; most of the tea making equipment, except the kettle. After they delivered the kettle I discovered there was no tea-spoon. Further, the heating display did not work and the bath was dirty.
On a positive note the food was good.

  • Stayed: April 2013, traveled on business
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Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mango15, Guest Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this reviewResponded May 9, 2013

Thank you for taking the time to write a review about your recent stay at Crowne Plaza Liverpool John Lennon Airport. I am delighted to inform you that we have a new Head Housekeeper who is implementing Our Brand standards, regarding the poor room preperation I sincerley apologize that your room was missing the basic items I can assure you that this is not our normal practice and a full investigation has taken place.
I do hope to welcome you back to Crowne Plaza Liverpool John Lennon Airport very soon.

Many thanks
Vicki Mangan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2013

An excellent hotel. Staff very friendly and helpful. Most comfy bed i have ever slept in as bed had a topper etc, ordered same topper for own bed as soon as i got home, you can not go wrong staying at this hotel. The last time I was in this hotel it was the original speke airport 1978 the change from airport to hotel is truly remarkable.

Room Tip: N/A not sure I stayed in room 220 and could not fault that room very quiet.
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  • Stayed: April 2013, traveled on business
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Thank shysterLincolnshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mango15, Guest Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this reviewResponded May 9, 2013

Thank you for your comments regarding your recent stay at Crowne Plaza Liverpool John Lennon Airport.
Your comments have been shared to the whole team.

We look forward to welcoming you back to Crowne Plaza Liverpool John Lennon Airport very soon.

Many thanks

Vicki Mangan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2013

Stayed over Easter and the hotel was busy. However as usual the staff were awesome, the room comfortable, David Lloyds excellent. However, you guys have still got a long way to go to get breakfast to the high standards it was a couple of years ago. Fortunately you've abandoned the mad system of tea and coffee on a table near the kitchen, and once again it's brought to your table - phew! But both days we were there (Sat and Sun), there weren't enough staff and bless them they were run ragged. Queue out of the door on Sunday, very grumpy people! But the kitchen still hasn't got its act together, everything runs out quickly and takes an age to replace. So much time spent hanging around tutting for orange juice, milk, bread for toast, eggs etc etc. Very very poor on our last visit and frankly has been like that for quite a long time.

If you want to see how to do breakfast properly, go see the Hilton at Dartford Bridge. Unbelievably good due to more staff and an incredibly efficient manager!

Room Tip: A very long way from any weddings going on!
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  • Stayed: April 2013, traveled with family
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Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mango15, Guest Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this reviewResponded May 9, 2013

Thank you for your feedback regarding breakfast. We have made some adjustments to our staffing levels to ensure that this incident does not occur again in the future. I am pleased that you have welcomed back our coffee and tea table service, we are as a management team continually working to improve our service for our guests.

I do look forward to welcoming you back in the near future.

Many thanks

Vicki Mangan

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Reviewed April 23, 2013

We booked to stay overnight at the Crown Plaza with the facility of parking the car for a week, whilst we went on holiday. This is the second time we have used this facility. The staff were friendly and helpful. A parking spot was allocated in the disabled bay at the front of the hotel and our bags were taken to the room. The room was clean and the two double beds were very comfortable. We had a drink and a meal in the bar - again attended by very willing and helpful staff. The personnel are very proud of the history of the hotel and we were invited to a tour by the porter - it was very interesting. I would definitely use the facility again and would recommend the hotel for an overnight stay just to take in the art nouveau decor that has been tastefully restored.

  • Stayed: April 2013, traveled with family
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Thank Elaine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mango15, Guest Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this reviewResponded May 9, 2013

Thank you for your review of Crowne Plaza Liverpool John Lennon Airport, I have shared your review with the team and we all look forward to welcoming you back in the near future.

Many thanks
Vicki Mangan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Liverpool - John Lennon Airport

Address: Speke Road | Speke, Liverpool L24 8QD, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Liverpool
#27 Business Hotel in Liverpool
#34 Romantic Hotel in Liverpool
Price Range: $67 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Liverpool - John Lennon Airport 4*
Number of rooms: 164
Official Description (provided by the hotel):
Our friendly Concierge will greet you on arrival at the hotel, a former Art Deco airport terminal building. Take in the vintage aircraft stationed outside the entrance and step into Crowne Plaza Liverpool-John Lennon Airport's Lobby and lounge, where thousands of fans greeted The Beatles in their 60s heyday. Your sumptuous room or suite awaits, or you can head next door for complimentary use of the facilities at David Lloyd Leisure Centre. Crowne Plaza Liverpool-John Lennon Airport is 1 mile from Liverpool-John Lennon Airport and 1 mile from Liverpool South Parkway rail station, with direct trains to the city centre in 15 minutes. Leave your vehicle in our complimentary car park and stroll 20 minutes to Speke Hall, a gorgeous Tudor manor house nestled in the woods. Meet colleagues or clients at nearby businesses such as Jaguar Cars and Shop Direct, or invite 300 to banquets and conferences in our 12 elegant meeting rooms. Our Art Deco Starways Restaurant backs onto the former runway, and you can order from 24-hour in-room dining. For a stylish base in a convenient location, you'll find that the long and winding road leads to Crowne Plaza Liverpool-John Lennon Airport. ... more   less 
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Also Known As:
Crowne Plaza Liverpool - John Lennon Airport Hotel Liverpool
Crown Plaza Hotel Liverpool
Marriott Liverpool
Liverpool Marriott

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