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“Quality night at the Crowne Plaza”

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Crowne Plaza Liverpool - John Lennon Airport
Ranked #46 of 98 Hotels in Liverpool
Reviewed February 2, 2013

Stayed last saturday night on a reward night ! We got upgraded at check in and this gave us access to the club lounge and a very pleasant room,to say the least.
Lady on reception was a delight and so was the friendly old fella assisting her! A warm Liverpool welcome and i would not expect anything else.
I asked for a late check out as i was heading into the City Centre for a few beers-this was not a problem although it was only 12.30 when we left.
Taxi,private hire,was £16 to town and a hackney at daft o'clock was a few quid more....its situated 3 mins walk from the large speke retail park and you just have to cross the main road outside! 15 mins from the City Centre and much cheaper than the City options!

  • Stayed: January 2013, traveled as a couple
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Thank M6John
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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852 - 858 of 1,231 reviews

Reviewed February 1, 2013 via mobile

Stayed here with my partner for 1 night prior to flying from liverpool airport.
Although room was the cheapest of all the airport hotels they certainly rake it back on food and drinks. Food was less than average and before you know where you are your bar bill can be over £50.

I found the reception staff very arrogant with a real un helpful attitude. Make you feel like its a real privilege to talk to them or ask questions.

We stayed at the premier inn last year and was a lot better in terms of food drink and staff. Just can't help feeling we have been ripped off here. You don't mind paying if the service and quality is good but based on this experience it wasn't .

Better value at the other airport hotels and they are closer.

  • Stayed: February 2013
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Thank Glen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this reviewResponded February 17, 2013

Dear Glen S,

Thank you for your stay and taking the time to post your comments. I am happy to know that you found our room accommodations to be comfortable for your needs. I am deeply sorry about the inconvenience brought by the experienced during check in. Your comments will be relayed to the staff to ensure similar incidents could be avoided in the future.

Once again, thank you for posting your review.

Sincerely,

Pam G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013

Hotel in unique as it is located within a converted airport terminal. There is smart deco theme throughout which makes it much more interesting that your average hotel. The features in the rooms aren't particularly modern but this wasnt an issue for us.

The staff were friendly and the breakfast was varied (hot buffet/continental,etc). The bacon ran out while we were at the buffet but it was restocked with a fresh tray immediately.

Located opposite a huge retail park with all the shops you can imagine the location is great. Not too far from the city centre either.

  • Stayed: October 2012
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Thank sazz84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2013

I stay in a lot of hotels and this is one of the best. Great room, great service, would stay here again when next in Liverpool. Staff were very polite and helpful particularly when I could not get the wireless network Woking they quickly sorted

Stayed: January 2013
Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2013

I recently stayed at this hotel on business for two nights. The staff were friendly, helpful and approachable. Rooms were clean, spacious and well appointed, with towels and toiletries restocked appropriately.
One area that let the hotel down for me sad the restaurant. The menu was somewhat dull and in my opinion lacked variety( to the point that I chose not to eat) The breakfast was well cooked and offered lots of choice. I did request an early checkout envelope, which I was assured would happen as a matter of course but in the event never arrived, however the staff did their upmost to sort the situation out and assist with a smooth checkout.

  • Stayed: January 2013
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Thank Cazamama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil D, General Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this reviewResponded January 18, 2013

Thank you for your balanced feedback. I am pleased to see my team engaged with you during your stay. I will ensure my team deliver the express check process moving forward in detail, so we convenience all our guests.
The main restaurant menu is under development at the moment and will be in place by March, How was our new Market Menu?

Thank you I look forward to meeting you in the future
Rgds
Phil D GM

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Reviewed January 15, 2013

We stayed at the hotel as part of the wedding party from the last review. The hotel itself is a brilliant example of art deco architecture and styling which continues throughout the whole building. The staff were very friendly and helpful (particularly as we left several valuable items behind when we checked out !!).
The rooms are very comfortable and clean. The function rooms are also very nice.
Unfortunately we didn't get up in time for breakfast, so can't comment on that.
My only criticism would be that the drinks weren't exactly cheap, but that's not uncommon in hotel bars.
Everything considered I would recommend this hotel without hesitation.

  • Stayed: January 2013
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Thank anyofu111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil D, General Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this reviewResponded January 18, 2013

Thank you for your great feedback. I am truly pleased that we delivered to the Bride and Groom an all their guests.
I take your feedback on board regarding our liquor prices and will review to see if we can improve our value
Rgds
Phil D
GM

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Reviewed January 14, 2013

We recently held our wedding ceremony and daytime and evening reception at the Crowne Plaza John Lennon.
The venue was superb; the architecture and the decor were amazing.
The staff were great; very professional but so friendly and helpful - nothing was too much trouble for them.
Particular thanks go to Peter, the wedding coordinator; a really nice guy, happy to accommodate our plans and had loads of practical advice gained from experience and to Steve, our toastmaster who 'ran' the wedding on the day and did a fantastic job, really putting us at ease and ensuring that the day went smoothly.
We, and many of our guests, stayed at the hotel on the night of the wedding. The rooms were spotlessly clean and very comfortable and the breakfast was delicious.
We would recommend that anyone planning a wedding in the Liverpool area should put this on their shortlist of venues.

  • Stayed: January 2013, traveled as a couple
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1  Thank Julie_Steve181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil D, General Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this reviewResponded January 18, 2013

Thank you for taking the time to give this feedback. My team thoroughly enjoyed delivering your wedding. It is great to see Peter mentioned as I can thank him again for continuing to wow our guests.
Hope you have a great honeymoon and we look forward to seeing you again soon.

Rgds
Phil D
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Liverpool - John Lennon Airport

Address: Speke Road | Speke, Liverpool L24 8QD, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotel in Liverpool
#24 Family Hotel in Liverpool
#27 Business Hotel in Liverpool
#34 Romantic Hotel in Liverpool
Price Range: $73 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Liverpool - John Lennon Airport 4*
Number of rooms: 164
Official Description (provided by the hotel):
Our friendly Concierge will greet you on arrival at the hotel, a former Art Deco airport terminal building. Take in the vintage aircraft stationed outside the entrance and step into Crowne Plaza Liverpool-John Lennon Airport's Lobby and lounge, where thousands of fans greeted The Beatles in their 60s heyday. Your sumptuous room or suite awaits, or you can head next door for complimentary use of the facilities at David Lloyd Leisure Centre. Crowne Plaza Liverpool-John Lennon Airport is 1 mile from Liverpool-John Lennon Airport and 1 mile from Liverpool South Parkway rail station, with direct trains to the city centre in 15 minutes. Leave your vehicle in our complimentary car park and stroll 20 minutes to Speke Hall, a gorgeous Tudor manor house nestled in the woods. Meet colleagues or clients at nearby businesses such as Jaguar Cars and Shop Direct, or invite 300 to banquets and conferences in our 12 elegant meeting rooms. Our Art Deco Starways Restaurant backs onto the former runway, and you can order from 24-hour in-room dining. For a stylish base in a convenient location, you'll find that the long and winding road leads to Crowne Plaza Liverpool-John Lennon Airport. ... more   less 
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Also Known As:
Crowne Plaza Liverpool - John Lennon Airport Hotel Liverpool
Crown Plaza Hotel Liverpool
Marriott Liverpool
Liverpool Marriott

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