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“Great cakes, very poor standards”
Review of Patisserie Valerie

Patisserie Valerie
Ranked #18 of 23 Dessert in Liverpool
Price range: $4 - $20
Cuisines: Cafe, British
More restaurant details
Restaurant details
Good for: Kids, Families with children
Dining options: Lunch, Brunch, Breakfast, Free Wifi, Highchairs Available, Outdoor Seating, Reservations, Seating, Takeout, Waitstaff, Wheelchair Accessible
Neighborhood: Central Liverpool
Description: Lovingly handmade cakes
Wirral, United Kingdom
Level Contributor
33 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Great cakes, very poor standards”
Reviewed June 27, 2013

Wife and I visited for an afternoon treat. The restaurant was not very busy but there were un-cleared tables everywhere, crumbs and jam on the floor and litter (mainly till receipts) on the floor near the door and counter. The table next to us stood un-cleared throughout our visit. The toilet had toilet rolls streamed across the floor so clearly not checked and the litter in the outside seating area was awful, in contrast to Whitechapel which was litter free. The cakes and drinks were up to normal PV standards and the layout of the restaurant is more spacious than many PVs but the management and standards at this branch is clearly not good enough and an embarrassment to Liverpool.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank martin s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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409 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
liverpool uk
Level Contributor
132 reviews
80 restaurant reviews
common_n_restaurant_reviews_1bd8 88 helpful votes
“going to heaven what a delight”
Reviewed June 21, 2013

i went here for a spot of lunch with a friend of mine, what an experience, from the time we walked in the doorway we was treated with so much care, the waiter we had was fantastic and very good standards, the food was amazing, and the service was to the highest standard u could get we was so made up with the meal we got a desert after. fantastic service

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank 145maggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preston, United Kingdom
Level Contributor
62 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“Never again”
Reviewed June 13, 2013

Having experienced extremely poor service in Patisserie Valier in manchester, we thought we would give the Liverpool shop a chance - the cakes are to die for. Sadly, the level of service was much the same, poor. The staff are unfriendly, unhelpful and just about as unwelcoming as you can imagine. Wholst we were there one couple came in, sat for about 15 minutes and then left having not even been acknowledged and another couple stood by the door waiting to pay for well over 5 minustes. This is such a shame as the cakes there really are superb, maybe the answer is to buy cakes and take them home. Certainly won't beeating there again. Very, very poor.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank LesleyCann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wigan, United Kingdom
Level Contributor
37 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“pleasant quick stop”
Reviewed June 7, 2013

Went with a friend as I really wanted to try the cakes. I had a franzipan tart and mocha - both lovely and perfect for a sweet tooth. Waiting staff were very friendly, told us to seat ourselves and they'd serve us, not like a normal cafe. When the waitress came she apologized for the wait, when it had only been a few minutes! Very happy to clear our things away and leave us to chat for a while before paying, and happy to let us split the bill., which was a little pricey but I would go again and if my experience was consistently good I would consider it value for money.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank iamnotanugget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
12 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“My lovely looking treat was past it's sell by date.”
Reviewed May 27, 2013

I bought two cakes here as a treat to take home. The chocolate mousse cake was scrumptious but sadly the lemon cheesecake was past its best. Instead of a moist cheesecake the texture was more like a mousse because it had dried out. The decorative slice of lemon would have given the game away had I not been too busy chatting to the staff in the shop. It was dry and positively shrivelled. The staff were lovely and the service excellent and I am sure that, had I been eating in and had a complaint, it would have been dealt with. Please keep your eye on your stock rotation and make sure nobody else ends up with stale cake.

  • Visited May 2013
    • Value
    • Service
    • Food
Helpful?
Thank Agnes D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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