So I went to this establishment last Saturday with a friend after we were recommended to try the cakes here by a colleague. First of all, the seating arrangements were awkward. No big deal there. However, it took us a long time to finally get a waitress's attention, what with them buzzing off pass us before we could even raise our hand. Then, I assume from her dressing, a senior staff came to wait for us. She was brief and crude as she took our order, but I didn't really mind that as well. Maybe she had a bad day. I ordered a cupcake that was too hard and sweet for my liking and apple tart that was, okay. After finishing our desserts and coffee, I tried to signal to her for our bill. Instead of stopping by our table, she just kept walking pass while talking to me and so I had to request for my bill from her across the room. The service here just keeps getting worse.
What broke the deal for me came next:
She came with the bill and I told her I'll be paying with my debit card. She then returned with a handheld card reader and after slotting in my card, told me to key in the pin. I reminded her again that it was a debit card before she promptly pressed the buttons and gave me the receipt and walked off. I sat there surprised, no, shocked. If you own a debit/credit card, you well know that you will have to sign the receipt as a form of verification and the cashier will have to check that the signature is the same as the one on the back of the card. Then the purchase is final. However when I got my receipt, it shows that the signature has been verified. This means 2 things: 1) She was too lazy to offer me a pen for me to sign and verify my purchase and so verified it herself. 2) I didn't get the chance to verify that I am indeed paying for what I purchase before it is deducted from my card so if there were any errors, I couldn't get it rectified as the purchase is final and my 'signature' has approved the purchase and has been verified.
That, is not only rude, but wrong on so many levels. Very very disappointed that I had to experience this from an establishment that held so much promise.
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