Myself,my sister and mum came to Liverpool for a Girly weekend. We arrived on Friday afternoon and checked into our family room, we all signed our names and went to our room to get ready for a night out, the room was fine, nothing amazing but no more or less than you would expect for the money.
We went out leaving the key on reception with no issues. However - When we returned around 12am the reception staff stopped us on the way in and told us 3 adults were not allowed in a family room, we were completely unaware of this policy and told them we had not done it deliberately and couldnt see the problem with 3 adults staying in a room with a double and single bed. However the receptionist was very unfriendly and accusing, basically said we couldn't all stay in the room, thankfully the other receptionist said that as the hotel was fully booked due to a football game being on they must have made an exception and allowed us to stay in the room.
The next morning we were told that we had caused the staff to go agaist company policy and could not stay in the room again that night, however they did not have another room available and all the local hotels would be full due to the football game but we should go away and use our phones to try and find a room elsewhere.
We tried many hotels but couldn't find any rooms available unless we were willing to stay miles out of town and pay well over the odds which we didn't actually have the money for.
We returned to the hotel that night hoping the staff would see the dilemma we were in and have some morals or decency and try to help us out, but it a appears a 'health and safety' policy of premier inn deems it perfectly acceptable for a women to sleep in a car in October, which is obviously much safer than three able bodied adults sharing a room with beds for 3 people. It amazes me that common sense cannot prevail in situations like this. It is clear that profit is more important than customer care to premier inn. I will never stay in a premier inn again.
- Official Description (provided by the hotel):
- Stay in pretty West Derby then head into the city centre to rock out at The Beatles Story ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Premier Inn so you can book your Premier Inn Liverpool (West Derby) Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Premier Inn Liverpool (West Derby) Hotel Liverpool
- Premier Inn West Derby