We arrived at 4:30 p.m. on a Sunday and were pleased to see that car park is free if you stay there. You can even leave the car for a bit after checking out as reception will provide you with an exit token that is not timed.
Check-in took longer than expected because the room was not ready: reception staff explained that they were running behind and she had to arrange for towels for our room first. This was unexpected as booking.com states that you can check in from 2 p.m.. Anyway, it gave us time to stare at their plea for feedback on Trip Advisor on the check-in desk.
Some marketing information in the lift indicated why they might have been behind: the hotel offers late checkout up to 2 p.m. on Sundays for an extra £20 and probably more people than expected took up this offer. Shouldn't offer this if they then have problems fitting new arrivals in!
Room did have towels after all and even two pairs of bath slippers and one bathrobe. Why only one bathrobe, if they had two people checking in for the room? There was also a note that they will charge you if you take the bathrobe home, so we hope we don't find a late charge in a few days for a bathrobe that wasn't in the room in the first place ;-) Next warning message: if you only remove an items from the minibar you will be charged for it, even if you do not consume it (for example if you wanted to check items out in details and then change your mind). We did not even dare touch the door. Do they realise that they are sending messages of distrust?: Pre-authorise credit card at check-in, charge warnings for bathrobe and minibar...what next? Surcharge when biscuit crumbs are found on the carpet?
The minibar is illuminated and has a glass door, so if you don't want the backlight providing a glow in the dark throughout the night, you need to hang something over it.
Tasty cupcakes and biscuits are provided and a good selection of tea/coffee.
WiFi did not work in our room. The guest information explains that availability if WiFi may depend on your equipment, the location of the room in the hotel etc. which is obvious, however why bother to advertise it as available in the room, if you cannot even get it on floor 4 (out of 6 floors) when you are only 2-3 rooms from the lift (=central position)? And if I see the network strength fluctuate between 0 and 5 on a scale of 5 on my laptop, I think it's their equipment. There is also a business centre on the 1st floor, free of charge, which we considered: only 2 PCs though and one was in use, the other one did not even work.
Bathroom overall OK, minor points: bin had a broken lid and needed replacing, orange-grey residue in the grout between tiles in the shower (not properly cleaned after several previous guests), one broken lightbulb and the plug in the bathtub didn't close tightly, so we had to keep topping up the water for a bath.
Very pleased with the king-size bed, comfortable with plenty of pillows. Our room was facing away from the tracks at Lime Street station and it was certainly quiet at night.
We used the hotel restaurant which was good value for money, particularly their pre-theatre meal. Service was quick and friendly. We did not bother with the bar although you can also eat there: rather dark, so it would be difficult just to see the food on the plate.
When I checked my emails in the morning, I found I had already been sent an email asking for a review on Trip Advisor. Hello...? I had not even had my breakfast or left the hotel. It would have been more pleasant to received this *after* my stay.
Breakfast in the morning was good, too, they even provide ham/salami/cheese if you don't want the English breakfast. Hot items were topped up regularly on the buffet and staff were efficient and friendly.
Overall I don't think the hotel needs renovation as some people here have suggested and at £70 incl. breakfast it was very good value for money and I'd be happy to stay there again.
My suggestion to the hotel: sort out the minor annoyances, forget about the bathrobe and the slippers (no point, there is no pool/wellness centre) and don't offer late checkouts if you cannot check the new arrivals in without hiccups. If you put the energy spent on begging for feedback into getting things right, you will find that positive feedback will follow without having to ask for it!
- Official Description (provided by the hotel):
- Situated in the heart of the City Centre next to Lime Street Station The Liner Hotel is a perfect base to explore the City. Located just two minutes from The Empire Theatre, St. Georges Hall and the World Museum the hotel is in an enviable location. Liverpool One Shopping, Liverpool Echo Arena & Convention Centre are just minutes away. Liverpool Football Club can be reached in just 15 minutes. All bedrooms and public areas are furnished to a high standard with the most recent room refurbishments taking place in January 2017. We offer exceptional value for money with Free WIFI and car parking (subject to availability) included in the rate. The Seven Seas Brasserie & Castaway Bar is open daily with 3 course Pre Theatre Dining available from just £16.50. We hope to see you with us in the near future and don't forget to leave your review! ... more less
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- Also Known As:
- Gladstone Hotel Liverpool
- Liner Hotel Liverpool
- Liner Liverpool