We booked this hotel on a recent trip to Liverpool as it was fairly central to everthing and not too badly priced for the 2 of us. It was easy to find and located close to the docks so in walking distance to the town. Check in was fast and we were given our swipe card (with which took 3 attempts to open the door!) On walking into the room we were met by the smell of stale smoke and general fustiness so we tried to open the window to air the room out only to find that the windows did not open!. We looked around the room and the walls were filthy, the bedding was dirty and looked as though it had not been washed properly which made us feel really dirty. We asked at reception for some clean bedding and some extra pillows as there were only 2 on the bed and we were told that we wouldn't be able to have either as they hadn't got any! I also asked for clean towels and an extra towel to dry my hair with..I was told by the receptionist that I could use the bathmat to dry my hair with!! After a short discussion, I was given a towel rather than a bathmat to dry my hair with! Not knowing the city we decided to go off and explore and make the best of the visit, we just went and bought some bedding from the shop to put on the bed for the night (which you really should never have to do but it meant the stay could be easy and we could stay where we were!)
When we arrived back at the hotel later that evening the reception was unstaffed. Nobody was around to help out if there were any issues, although to be fair even when the staff had been at reception, we didn't actually recieve any assistance anyway! The room was very noisy through the night with people shouting and arguing, which made us question what sort of place we had come to. When we complained in the morning when there was finally a member of staff at reception, we also saw at least another 2 parties of guests also complaing about the noise and the state of the rooms. We were quite looking forward to breakfast so that we could check out of the hotel and enjoy the day before returning home, but unfortunately the breakfast room was dirty. The tables were sticky, the plates and bowls were dirty as was the cutlery. we managed to search and find something that eventually looked clean enough to eat from. Although there was a cold buffet style breakfast available, we decided to just have a pastry as we guessed that would have just come out of a packet to eat. We would not have taken the chance of eating anything that would have been prepared in the kitchen after having seen the hygiene standards in the rest of the hotel! I have to say on the positive side that the bathroom in the room was spotless! it is just a shame that the rest of the room and the hotel was not up to the same standard.
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- Also Known As:
- Campanile Liverpool Hotel Liverpool
- Liverpool Campanile Hotel