We booked into the Atlantic for a 2 night stay. After a 5 hour drive we arrived approx 3 o'clock in the afternoon to an unmanned reception. Eventually the manager and a receptionist showed up but in body only. Im not one to expect bells and whistles but the greeting we received was cold and very unwelcoming. The receptionist charged me for one night only, it was only when i pointed out her error that she charged me for the second night. Two weeks after our stay i noticed on a bank statement they had taken a further amount of money from my account because of more errors.
The room was cold despite the heating being on but it did have reasonable views of Albert Dockyard. The room was anything but roomy and very very tight. There was a distinct lack of fresh air in the room and no means to open any windows. On the Saturday morning i was gasping for fresh air and couldn't wait to get outside.
Unfortunately the dinning area was under renovation during our stay and guests taking breakfast were squeezed into a back room which was anything but comfortable and relaxing. The staff did their best to provide a decent breakfast service but it was very poor. We received no notification of this inconvenience in advance.
The hotel was very well situated for the city center and also for the waterfront.
Would i return? No.
- Official Description (provided by the hotel):
- Set on the banks of the River Mersey, The Mercure Atlantic Tower Hotel, is the ideal place to discover the great city of Liverpool. Overlooking the Royal Liver Building and the Dock Front - a UNESCO World Heritage Site - The Atlantic Tower Hotel is a welcoming, contemporary hotel in the heart of Liverpool, within walking distance to the Beatles Story museum, Tate Liverpool and many other attractions. ... more less
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- Also Known As:
- Atlantic Tower, Liverpool Hotel Liverpool
- Atlantic Hotel By Thistle Liverpool
- Thistle Hotel Liverpool
- Thistle Liverpool