We have just returned from a 4 night cabaret stay and can only say that from the moment we checked in Customer service from the reception staff was non existent. We had to ask what time breakfast and dinner were served and where also where was the car park which is a public one charging £12 per day. What would have been a reasonably priced stay turned into an expensive On 2 days running our key card would not work and as we were on the 5th floor it was a long way to reception. When we got there there was no apology or explanation.
The entertainment was down in the dungeons and was totally unsuitable for older customers and when we asked about the 99p bar we were told we had to have a wrist band which should have been issued to us on reception. There was no mention of this when we booked in.
Room was adequate but far too hot and the radiators would not turn off and the old windows could not be opened. The food was just ok but chaotic as it was self service.
The public rooms were beautiful but the rest of the hotel is very shabby and there was no loung area to sit as this was being uses for meetings despite there being dozens of other function rooms that could have been used.
All in all it was pretty disappointing and we would not stay there again. Reception staff could do with some training in customer care
- Official Description (provided by the hotel):
- The Adelphi Hotel & Spa is a stunning Edwardian style Hotel in Central Liverpool. The grand building is rich in history and is just 3 minutes walk from Liverpool Lime Street and is close to many Liverpool attractions. The hotel offers a Spindles Health & Leisure Club which includes an indoor heated swimming pool, sauna and gym. They also have two restaurants, residents bar and Wave Bar. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Orbitz, TripOnline SA, Hotwire, Travelocity, Cheap Tickets, Evoline ltd, Cancelon, HotelQuickly and getaroom.com so you can book your Adelphi Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Britannia Adelphi Liverpool
- Adelphi Hotel Liverpool
- Hotel Britannia Adelphi