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“Good location, slightly outdated decor. Good for business travellers.”

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Holiday Inn Liverpool City Centre
Ranked #21 of 98 Hotels in Liverpool
Certificate of Excellence
Reviewed February 27, 2014

Good location, slightly outdated decor. Good for business travellers.

The breakfast is good and the gym seems to be empty all the time.

The location is perfect and the staff are very helpful.

The price including B&B is very reasonable, too.

  • Stayed: February 2014, traveled on business
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Thank Kyras S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonathanKing, General Manager at Holiday Inn Liverpool City Centre, responded to this reviewResponded March 2, 2014

Thank you for your review following your recent stay with us in Liverpool.
We are pleased to learn that you enjoyed your stay and we hope to have the opportunity to welcome you back to visit in the near future when you will be able to benefit from staying in one of our fantastic refurbished bedrooms. All of which will be completed by mid-May.
If, in the meantime, we may be of any further assistance please do not hesitate in contacting me directly.
Yours faithfully.

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750 - 756 of 1,388 reviews

Reviewed February 24, 2014

Situated right in the city center the location is ideal for visiting Liverpool and spend money shopping in the new area around the Liverpool One mall and the surrounding pedestrian zone.

Hotel bar decent. Rooms are clean and comfortable. Staff very friendly and helpful.

Suggestions to the staff would be to improve general quality of breakfast and provide free WiFi.

  • Stayed: October 2013, traveled with friends
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Thank EirikSolberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonathanKing, General Manager at Holiday Inn Liverpool City Centre, responded to this reviewResponded February 25, 2014

Dear Mr Solberg
Thank you for your review following your recent stay with us; it is most appreciated.
We will certainly use your feedback to review the service we provide and we look forward to having the opportunity to welcome you again in the very near future.
Best regards

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Reviewed February 22, 2014

Stopped at this hotel valentines weekend so was always going to be more expensive then normal. The hotel is in a fantastic location in Liverpool city center! The buffet breakfast in the morning was great and well worth the money. We used the St john car park which we had no problems with and was right next to the hotel. The bedrooms were clean not a great mattress but managed to have a reasonable night sleep. The main problem with this hotel and the reason we won't be here again is we had NO HOT WATER on the Saturday! We couldn't have a shower or anything. The staff offered no alternative and told us to run the water for 30 minutes to see if it heated up, which it never did. We were not offered a different room or anything for the massive inconvenience.

  • Stayed: February 2014, traveled as a couple
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1  Thank aranh121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonathanKing, General Manager at Holiday Inn Liverpool City Centre, responded to this reviewResponded February 24, 2014

Dear 'aranh121'
Thank you for taking the time to provide your review following your recent stay with us in Liverpool.
Needless to say, I am most concerned to learn of the problems you experienced with a lack of hot water being supplied to your accommodation for part of your stay. Whilst I am pleased to report that this problem has been resolved through essential maintenance work, I am particularly sorry to learn how it naturally tarnished your stay with us.
Sadly, we were unable to provide alternative accommodation for you at the time, due to being fully booked; for which we are also sorry.
On a more positive note, I am pleased to learn that you enjoyed breakfast with us and that you were able to benefit from our great location in the heart of the City.
We hope that your experience on this occasion will not deter you from visiting our great City once again, in the near future.
If I may be of any further assistance to you, please do not hesitate in contacting me directly.
Kind regards
Jonathan

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Reviewed February 16, 2014 via mobile

We enjoyed a great weekend here despite the awful weather. Clean room with a view over St Johns Garden. The food wasn't memorable but the staff were - friendly and exceptionally helpful. The location is perfect and right in the city centre opposite Lime Street Station. We would come again.

Stayed: February 2014, traveled as a couple
Thank gramic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonathanKing, General Manager at Holiday Inn Liverpool City Centre, responded to this reviewResponded February 25, 2014

Dear 'gramic'
Thank you for your kind review following your recent stay with us in the heart of Liverpool.
We are very pleased to learn that you experienced a high standard of service which complimented our great location in the city centre (very helpful when the weather is not the best!)
We look forward to having the opportunity to welcome you, once again, on many future occasions.
Best regards

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Reviewed February 15, 2014

We stayed in Feb 2014 during the storms and high winds, and they did well dealing with the main entrance being closed due to falling debris, and having to divert people via the staff entrance! All the staff we dealt with were friendly and genuine.

The room felt like it had been recently refurbished and was very clean. I particularly liked the different choice of soft or firm pillows available. On the other hand, the water pressure in the shower wasn't that great, and the old fashioned hairdyer which was attached to a cord in the drawer wasn't in keeping with the general modern style of the room! There wasn't any hotel information in the room either aside from a room service menu so any questions you had to ask reception.

Breakfast was good value for money since there was a good range of food available and there's a good view of Liverpool from the restaurant.

Having to pay £8 for 24 hours of wifi though is over the top, and should be included in the price of the room as it's a lot of money to pay for something which is free in so many places now!

  • Stayed: February 2014, traveled on business
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Thank London_lass186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonathanKing, General Manager at Holiday Inn Liverpool City Centre, responded to this reviewResponded February 25, 2014

Dear 'London_lass'
Thank you for taking the time to complete your good review following your recent stay with us in Liverpool City Centre.
We are very pleased to learn that you enjoyed staying in one of our newly refurbished bedrooms and we appreciate your compliments on how my team responded in a minor crisis!
With regards to your comments on the charge for Wi-Fi, we hope to be moving to a free system for all our guests in the very near future.
We look forward to having the opportunity to welcome you back to our great City in the near future. If, in the meantime, I may be of any further assistance to you please do not hesitate in contacting me directly.
Kind regards
Jonathan

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Reviewed February 15, 2014

stayed in the h/inn for the comedy club night,check in very good,very nice lady,room has been refurbished and was very pleasant,clean and the bed very comfortable,bathroom good,so all in all a enjoyable stay.ps the buffet breakfast,only a £5 was good plenty of choice and well presented.the hot water comedy club now have a room in the hotel,great show,tickets well priced,only gripe was the price of the drinks,hotel prices as usual over the top.

Room Tip: top floor room,bit of noise,but ok.
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  • Stayed: February 2014, traveled as a couple
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Thank rpb351960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonathanKing, General Manager at Holiday Inn Liverpool City Centre, responded to this reviewResponded February 25, 2014

Dear 'rpd351960'
Thank you for taking the time to provide your great review following your recent stay with us in Liverpool.
We are pleased to learn that you enjoyed staying in one of newly refurbished bedrooms and that you appreciated breakfast the following.
Glad also to learn that you had the opportunity to go to the Hot Water Comedy Night during your stay. We are hosting these events every Fri - Sun through the year, so hope to welcome you back to us again in the near future.
Best regards.

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Reviewed February 14, 2014

Stayed here for the second time on a business trip to Liverpool. The great thing is that its right opposite Lime Street station very convenient if you are on a late train from London.

Excellent comfortable rooms with great views over Liverpool from the upper floors. Didn't use the restaurant for dinner, but it has a spectacular view over the Victorian buildings and is a wonderful place for breakfast. Breakfast is tremendous value and unusually for breakfast buffets is very hot - marvellous.

Liverpool is genuinely fantastic city that throbs culture. When I come back for leisure or work I will definitely stay here.

  • Stayed: February 2014, traveled on business
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Thank Ian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JonathanKing, General Manager at Holiday Inn Liverpool City Centre, responded to this reviewResponded February 25, 2014

Dear Ian
Thank you for your great review following you recent stay at the Holiday Inn Liverpool City Centre; it is most appreciated.
We are naturally very pleased to learn that you are hoping to get the opportunity to visit us on leisure in the near future, so that you may have the chance to experience all that our great City has to offer.
If, in the meantime, I may be of any further assistance to you please do not hesitate in contacting us directly.
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Liverpool City Centre

Address: Lime Street, Liverpool L1 1NQ, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#15 Family Hotel in Liverpool
#24 Romantic Hotel in Liverpool
#28 Business Hotel in Liverpool
Price Range: $84 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Liverpool City Centre 3.5*
Number of rooms: 139
Official Description (provided by the hotel):
The Holiday Inn Liverpool City Centre is located in the heart of city, directly opposite Lime Street train station and 8 miles from Liverpool John Lennon Airport. The hotel is ideal for both Premier League football teams; Liverpool FC at Anfield and Everton FC at Goodison Park, and for Aintree, home of The Grand National. There is no better base from which to explore the numerous theatres, bars and restaurants within this vibrant city. All 139 guest bedrooms are fully air-conditioned, have free Wi-Fi and views of the city and the fabulous surrounding architecture. The hotel hosts both business and social gatherings with 7 flexible function rooms that can accommodate up to 400 delegates. The Arena & Convention Centre Liverpool is just over 1 mile from the hotel and is easily walkable, as is the fabulous Liverpool ONE shopping and entertainment centre. For guests looking to relax after a busy day, the Holiday Inn Liverpool City Centre offers a selection of menu options in the newly refurbished restaurant, bar & lounge with fabulous views over the St. George's Quarter. As an added bonus all Kids Stay & Eat Free with their parents and there is free wi-fi in all areas. Discounted pay car parking is available to our guests at the adjacent St. John's shopping centre. ... more   less 
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Also Known As:
Holiday Inn Liverpool City Centre Hotel Liverpool
Liverpool Holiday Inn

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