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“New Years Eve to remember” 5 of 5 bubbles
Review of Crowne Plaza Liverpool City Centre

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Crowne Plaza Liverpool City Centre
Ranked #23 of 99 Hotels in Liverpool
Certificate of Excellence
Merseyside
Level Contributor
253 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
“New Years Eve to remember”
5 of 5 bubbles Reviewed January 2, 2011

My wife+I booked the New Years Eve Gala Ball and overnight accommodation with breakfast , not having been to the Crowne Plaza before for New Year. Right from our first enquiry the staff were helpful, pleasant and professional. The party and dinner were excellent. How the chef managed to produce such beatiful food for so many people and have it all served quickly and still hot was marvellous. The entertainment was spot on and really helped the night go with a swing. Again the staff were fantastic both serving the meals and at the bar. The late breakfast and checkout were a well received bus after such a good night and is a well thought out arrangement by the hotel. We will certainly be booking again next year ! Brilliant !

  • Stayed December 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JourneymanMerseyside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, January 4, 2011
Thank you very much for taking the time to comment on your recent stay with us here at the Crowne Plaza Liverpool City Centre.

I am really delighted that you and your wife had such an enjoyable evening. As this has been your first time joining us for our New Years Eve Gala Dinner I am pleased we were able to make a good impression. Your positive comments regarding the quality of food and presentation have been very much appreciated and shared with all employees concerned.

It is always nice to receive such encouraging feedback and I truly hope that we are able to welcome you back in the near future.

Kind Regards
Stephen Roberts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,169 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Hampshire
Level Contributor
49 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed December 8, 2010

Just completed a two night stay for a conference.
Cannot fault the hotel except for a disappointing evening meal in the restaurant- the crostini were like hockey pucks. But, this was corrected by the great waitress as she did not charge us for them.
breakfast selection superb
Stacey on reception was always there to help and very chatty

Would definitely return - please just provide free wi fi throughout the hotel though!

  • Stayed December 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jenicol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, January 4, 2011
Thank you very much for taking the time to comment on your recent stay with us here at the Crowne Plaza Liverpool City Centre.

I am pleased to read you had such an enjoyable visit during your conference. I can only apologise for the shortfall in standards regarding your evening meal; however, I am pleased our staff were able to offer compensation, as service recovery is an asset our hotel does value. I can assure you your constructive points have been noted and will certainly be acted upon accordingly to avoid this incident in the future.

Your kind comments regarding Stacey and our employees have been passed on to our Management team and are very much appreciated.

Once again thank you for your time and we look forward to welcoming you back to the Crowne Plaza Liverpool in the near future.

Kind Regards

Stephen Roberts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Level Contributor
4 reviews
4 of 5 bubbles Reviewed December 8, 2010

Just returned back from two nights in Liverpool. I have to say the staff at the Crowne Plaza are so helpful and friendly they really make this hotel 4 star. They couldnt have done more for us. The price to stay in the hotel isnt cheap in comparison to other hotels in the area but you get what you pay for. The location is great for shopping and also only a short taxi trip to Anfield. Room service was lovely and well presented though a little expensive. Cant fault this hotel at all. Will definately return.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravelLoverDublin86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, January 4, 2011
Your kind comments regarding your recent stay with us at the Crowne Plaza Liverpool were very much appreciated.

It is always nice to receive such positive feedback and I am glad we were able to provide you with a lovely stay. As you mentioned, the location of our hotel is excellent for those guests looking for easy access to the many attractions the city of Liverpool has to offer. I am glad you were able to take advantage of a few of our hotel services as this definitely aids in maximizing the quality of your stay.

Once again thank you for your time and we hope to welcome you back to the Crowne Plaza Liverpool in the near future.

Kind Regards

Stephen Roberts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed December 2, 2010

This is a good business hotel with good amenities and excellent rooms and service. What really really lets it down is its food.... breakfast is good and there is a good buffet selection of continental/hot selection. However the food served in the bar is overpriced and mediorce to bad, I dont mind paying for decent meal but other than doing a decent burger its generally a fairly poor standard. Shame, as the rest of the hotel was great, I would recommend it again but not for evening dining!

  • Stayed November 2010, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Kingman19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston-upon-Hull, United Kingdom
1 review
5 of 5 bubbles Reviewed November 30, 2010

Our family group (9 adults and 4 children) stayed att his hotel to celebrate my father-in-law's 90th birthday. The hotel staff were superb from start to finish, ensuring that my father-in-law received special attention, a specially allocated room, and that he received every possible assistance throughot his stay. All of the rooms were well equipped and spotlessly clean.

My wife and I, as veterans of far too many lukewarm hotel breakfasts, had to admit that the hotel's boast of serving "the best breakfast in town" was probably an underestimate- it was very hot and there was an excellent variety of choice!! Our celbration meal in the hotel restaruant was also first class, with the added bonus that hotel staff took it upon themselves to make sure that the young children in the party received their food early in the proceedings.

All in all an excellent weekend due in no small part to the very professional, courteous and ever helpful attitudes displayed by every member of the hotel staff.

In the light of this experience at least three of our family groups are planning a return visit to this hotel early next year.

  • Stayed November 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank johnhkr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, January 4, 2011
Your comments regarding your recent stay with us here at the Crowne Plaza Liverpool City Centre have been very much appreciated.

As a hotel we pride ourselves on excellent customer service and our very high standards. It is lovely to hear such nice comments about our staff and facilities. Your feedback on this occasion has been brought to the attention of all employees concerned and is very much appreciated.

As you mentioned our breakfast is something our hotel is known to boast about and I am pleased to read you agree. We offer a large selection of hot and cold breakfast items that will suit the whole family. This is one aspect of the hotel we like all our guests to be able to enjoy; nothing starts the day off better!

Thank you for allowing us the opportunity to help you celebrate this very special birthday, and we are excited to be able to welcome you and your family members back in the near future.

Sincerely,

Stephen Roberts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
southampton
Level Contributor
38 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 bubbles Reviewed November 27, 2010

Checked in at this hotel for two nights with a gentleman who didn't really show any customer service skills (everyone else we dealt with were very pleasant).

The hotel appears to be quite new and very clean, but it lacked character, I guess as most chain hotels do. But my point being you could be at the Premier Inn or the Holiday Inn Express for a lot less money.

Upon saying that our room was spacious and well equipped, with two queen beds which were very comfotable with lovely linen. The bathroom was a good size and lots of towels (i like this!). Shame it had a shower curtain, made the shower over the bath small and a glass door would be a lot better.

The walls appeared to be very thin and we could hear every noise... and lots of it until 4am in the morning (did stay on Friday & Saturday). Even the next day when I came back to get something I could hear the maids cleaning in the adjacent rooms!

My review may be overly harsh as I had just returned from a faultless hotel, so don't get me wrong you would have a pleasant experience at this hotel but it just didn't leave an impression.

The Liverpool Echo Arena was £5 in a taxi away.

  • Stayed November 2010, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank cazz81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, January 4, 2011
Thank you very much for taking the time to comment on your stay with us here at the Crowne Plaza Liverpool City Centre.

Our feedback is continually monitored by our Management team who are looking for ways to improve and maintain our high values. Your comments concerning the lack of standards and character have been noted and I can assure you this will be looked into as we aim to be the best ‘Home away from Home’ possible.

I am pleased to read you enjoyed our beds and bed linen as this has been a recent upgrade the hotel has taken on. This was brought in during our summer months as part of our Sleep Advantage Package. This package is inclusive not only of our new beds and 100% Egyptian cotton sheets, but also offers guaranteed wake up calls, and pulse and linen spray to insure all of guests have a relaxing sleep.


Once again thank you very much for your comments and I hope that in time we are able to welcome you back to the Crowne Plaza Liverpool City Centre.


Kind Regards,

Stephen Roberts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon TYne
Level Contributor
51 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed November 22, 2010

I have stayed twice at this hotel in recent months and I was impressed both times. For a large 'corporate' hotel the staff are very friendly and go out of their way to be helpful. Most people who work at the hotel seem to be from the area and take a pride in the place. The rooms are large, comfortable and clean. It is very refreshing to find that 'extras' like the use of leisure facilities and the internet are included in the room rate. The lounge, bar and restaurants are a little too much in the corporate mode for my liking, but this is only a tiny criticism, I'd be pleased if I was sent to Liverpool and had to stay at this hotel again.

  • Stayed November 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andrew_B1410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, January 4, 2011
The time you have spent commenting on your stay with us here at the Crowne Plaza Liverpool City Centre is very much appreciated.

I am truly pleased to read you had such an enjoyable stay with us. As customer service is of the utmost importance I am glad you found our employees friendly and able to assist you with all your local enquiries.

We hope that in the near future we are able to welcome you back, and potentially for a more leisurely visit.

Sincerely ,

Stephen Roberts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Liverpool City Centre

Property: Crowne Plaza Liverpool City Centre
Address: St. Nicholas Place | Princes Dock, Pier Head, Liverpool L3 1QW, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Liverpool
#11 Luxury Hotel in Liverpool
#11 Business Hotel in Liverpool
#14 Romantic Hotel in Liverpool
#18 Family Hotel in Liverpool
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Liverpool City Centre 4*
Number of rooms: 159
Official Description (provided by the hotel):
The Crowne Plaza Hotel Liverpool is located in the heart of this vibrant city with fantastic views of the river and the iconic Royal Liver building. You will find comfort and luxury at one of the most central and desirable locations in Liverpool.The Crowne Plaza Hotel is near Anfield, home of Liverpool FC, The Beatles Museum, Liverpool 1 and a 10 minute riverside walk from the Echo Arena and BT Convention Centre. Enjoy modern dining in The Plaza Brasserie or your favorite drink in 'The Lounge', our bright and airy atrium is ideal for relaxing or informal meetings with wireless internet access. From the best breakfast in town , to feasting on fabulous food in the evening, our team look forward to welcoming you.Our spacious air conditioned bedrooms most with river views and free internet access, provide you with outstanding comfort. Why not treat yourself to the benefits of a Club room. Eygtian cotton linen on a king sized bed, stunning river views, and exclusive membership to our club lounge, provide you with guaranteed luxury.Our unique meeting and event facilities accommodate up to 500 people and with the convenience of our own secure and well lit on site car park.We can help you put fun in your day in our Leisure club enjoy a swim in our large pool, the bubbles of the spa, or energise in our fully equipped gymnasium. ... more   less 
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Also Known As:
Crowne Plaza Liverpool Hotel Liverpool
Liverpool Crowne Plaza

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