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“Superb swimming pool and gym”

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Crowne Plaza Liverpool City Centre
Ranked #21 of 99 Hotels in Liverpool
Certificate of Excellence
Reviewed August 12, 2014

Stayed here for 3 nights last week and were really impressed with all aspects of the hotel. We booked a luxury double which incorporated a king size bed and a nice view of the dock where the cruise ships dock. Included in the deal was access to the club room where, between 5pm and 7 pm, we were treated to free drinks and nibbles etc. You could also access this room for a continental breakfast should the restaurant be particularly busy. Nice touch. The breakfast in the restaurant was something to look forward to. The staff were very helpful and added that touch of humour as only Liverpool people can. The location was superb for a city break. Walking distance to most attractions and restaurants. Good value for money in August when the hotel has very few business guests. Will definitely stay here again.

Room Tip: Go for the luxury rooms on the 3rd floor to get the "Club Room" benefits
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  • Stayed: August 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank ballyskiffle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this reviewResponded August 13, 2014

Dear guest, I am so happy to read how you enjoyed the stay here with us at the Crowne Plaza Liverpool City Centre. Thank you very much for taking the time to post a review. I am also glad to see you enjoyed your time at the hotel particularly our club lounge. Thank you for your comments on our staff and I am happy to see that our liverpudlian humour made your trip more enjoyable. We truly look forward to welcoming you back to the hotel very soon.
Kindest Regards
Kayleigh Judge
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,280 - 1,286 of 2,470 reviews

Reviewed August 12, 2014

Spent 4 nights here and was very pleased with our room (view of the Mersey) and the leisure facilities.
We did try to eat in the restaurant on our last evening but due to the inclement weather I think every other guest had the same idea so we ate in the lounge area instead. I was slightly put out having to wait for the F&B supervisor to acknowledge our presence at the desk while she sorted out an issue with one of her staff. I felt like the invisible man! Our waiter, Joe, was very attentive and efficient.
The leisure facilities are excellent; it is good to be bale to have a steam where you don't sit cheek by jowl with other guests. My only gripe would be that the staff could possibly monitor the usage of the jacuzzi by children under the prescribed age or perhaps the parents should be more responsible!

Room Tip: Rooms on the 4th floor have larger windows.
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  • Stayed: August 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank alannsarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this reviewResponded August 13, 2014

Dear guest, thank you very for taking the time to post a great review on your recent 4 night stay here with us at the Crowne Plaza Hotel Liverpool City Centre. Please accept my apologies for you having to wait for the food and beverage supervisor to get their attention, you should have not felt this way and for this I am sorry. In relation to the Jacuzzi children under the age of 16 are not allowed in the Jacuzzi at all. There is signage showing this and we do have leisure attendants monitoring this does not happen, I am sorry this was not the case during the stay. We truly hope this will not deter you from using the hotel facilities again in the future as we would love the opportunity to welcome you back to here with us.
Kindest Regards
Kayleigh Judge
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2014 via mobile

Had a great birthday weekend stay here. Lovely dock side location in walking distance to the mersey ferry, Liverpool One, dock and plenty more! On the first night of our stay there was a wedding party but to be fair the noise wasn't excessive. Breakfast was very good fresh and hot. The hotel staff are always helpful and friendly. Rooms are fairly small for the price but well decorated, shower wasn't powerful enough. Bed and bedding is very comfortable. Good hotel would definitely visit again.

Stayed: August 2014, traveled with friends
Thank Mihir2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this reviewResponded August 11, 2014

Dear Guest, firstly please allow me to thank you very much for posting a review on your recent stay here with us at the hotel, and also thank you for choosing us to special to spend your birthday weekend. I am happy to see the wedding did not interrupt your stay. Howwever, I am sorry the shower was not powerful enough for you. I hope you would come and stay here with us again in the near future.
Kindest Regards
Kayleigh Judge
Guest Relations Manager

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Reviewed August 10, 2014 via mobile

We are just finishing a weekend visit with some friends and we are all very impressed with this hotel
The staff are very friendly and the facilities are very clean and tidy,
I would say all down to very good management . I will defiantly use the hotel again and would try other hotels within the chain.

Stayed: August 2014
Thank GR R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this reviewResponded August 11, 2014

Dear guest, what a lovely 5 star review on our hotel. I am truly delighted you enjoyed the stay here with us at the Crowne Plaza Liverpool City Centre, and I am very pleased to read how our staff were friendly towards you. We hope you would come and stay here with us again in the near future as we would love to have the opportunity to welcome you back.
Kindest Regards
Kayleigh Judge
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2014 via mobile

Ate here tonight with my mum and gf. Really enjoyed it. Staff really friendly and food. Particularly impressed with the 2 new waiter/waitress in the Lounge bar (the dark haired lad and the blonde girl).

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Stoofpotje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this reviewResponded August 10, 2014

Dear guest, thank you very much for taking the time to post a review on our hotel after your evening meal. Your comments are very much appreciated and I will certainly pass on your positives words on our new staff in the lounge bar which is a great start. We hope you will come and visit the hotel again in the future.
Kind Regards
Kayleigh Judge
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2014

We stayed in the CP Liverpool for 2 nights with our 2 children. From the minute we arrived, everything was perfect. The car park is big and on site, on a previous visit to another hotel in Liverpool we had to park a 10 min walk away. The staff are the hotels biggest asset. David- the concierge is worth his weight in gold, very knowlegable and nothing is to much trouble. The staff in restaurant are fantastic, we ate dinner in the Brasserie one night, and had breakfast both mornings. The Breakfast buffet is withoubt doubt, the best i think i have ever had ... the choice is brilliant and there is something for everybody. Location wise the hotel is perfect. 5 mins walk from the Albert Dock, 2 mins walk from the Mersey Ferry and 10 mins walk from Liverpool 1 and all the the sights of the Town...If i had to mark them down for anything it would be that the rooms are small( but spotless) but to be honest, we spent no time in the room at all. The pool was an added bonus that the kids loved. Thank you to all the staff at Crown Plaza.. you all deserve a pat on the back....you were all amazing... we will be back!

  • Stayed: August 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank FinchLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this reviewResponded August 10, 2014

Dear guest, thank you very much for taking the time to comment on your stay here with us at the hotel. We truly value your feedback in order to maintain high levels of customer service. It is a great pleasure to read how out staff made such a impact your stay and how impressed you were with David our new concierge, who recently joined our team and is settling in very well and is very knowledgeable and informative with the guests. Your kind words on all of our staff are very much appreciated and I will certainly pass on this message. It is great to see you will be back, as we look forward to welcoming you to the hotel in the near future for yet another memorable and enjoyable stay.
Best Wishes
Kayleigh Judge
Guest Relations Manager

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Reviewed August 8, 2014

Hotel is situated right on the waterfront and opposite the Liver Building, could not be better for views, outdoor seating areas etc.

Car Park on site was a bonus, Check in was busy, but quite quick to get to room with bags. Room is not old or new, somewhere in the 1990s middle ground, pleasant enough for a one night stay.

We used the Club facilities for a drink in the evening, which only serves alcohol for an hour, hardly worth it, as most Crown Plaza hotels have a service for 2-3 hour in the evening. Still soft drinks and coffee were available all day. The room needs some sort of rethink, as it feels more like a Dr's waiting room, very sterile and not at all to the same modern standard of the main bar.

The gem in the crown for this hotel is that it has a gym and pool, with steam and sauna etc. However it is let down by the desk staff, who don't make eye contact, chat with other workers, and on our exit, simply ignore you. We had to ask for everything, considering we have never been before, we had to ask for towels and then go back for a lock for the locker.

The changing facilities need some modernisation, as they are a bit tired and a costume dryer would be handy.

Bar Staff on the evening were brilliant, very good, friendly service and a credit to the hotel. They helped us with directions, and at the end of the night chatted about the hotel and the city.

Overall I would visit again, however would not look at the Club Lounge as an option.

  • Stayed: August 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Thank Cheeksontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this reviewResponded August 9, 2014

Dear traveller, please allow me to thank you for taking the time to post a review on your recent stay here with us at the hotel; we truly value your feedback in order for us to improve our products and services. In relation to our club lounge, we do serve beers, wine and canapés betweens 5-7pm every evening. Thank you for comments on the room and we will make sure they are passed to management for any future changes to this room. With regards our harbour reception staff, please accept our sincere apologies for the standards in customer service, I will personally speak to the leisure management who will act upon this accordingly with any necessary retraining being carried out. As this is certainly not the standards of service we offer to our guests. However thank you very much for your kind comments on our bar staff which is very nice to read they assisted and gave you information on our city. We truly hope you would return to our hotel in the future as we would like the opportunity to welcome you back very soon.
Best wishes
Kayleigh Judge
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Liverpool City Centre

Address: St. Nicholas Place | Princes Dock, Pier Head, Liverpool L3 1QW, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Liverpool
#11 Business Hotel in Liverpool
#13 Luxury Hotel in Liverpool
#14 Romantic Hotel in Liverpool
#18 Family Hotel in Liverpool
Price Range: $99 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Liverpool City Centre 4*
Number of rooms: 159
Official Description (provided by the hotel):
The Crowne Plaza Hotel Liverpool is located in the heart of this vibrant city with fantastic views of the river and the iconic Royal Liver building. You will find comfort and luxury at one of the most central and desirable locations in Liverpool.The Crowne Plaza Hotel is near Anfield, home of Liverpool FC, The Beatles Museum, Liverpool 1 and a 10 minute riverside walk from the Echo Arena and BT Convention Centre. Enjoy modern dining in The Plaza Brasserie or your favorite drink in 'The Lounge', our bright and airy atrium is ideal for relaxing or informal meetings with wireless internet access. From the best breakfast in town , to feasting on fabulous food in the evening, our team look forward to welcoming you.Our spacious air conditioned bedrooms most with river views and free internet access, provide you with outstanding comfort. Why not treat yourself to the benefits of a Club room. Eygtian cotton linen on a king sized bed, stunning river views, and exclusive membership to our club lounge, provide you with guaranteed luxury.Our unique meeting and event facilities accommodate up to 500 people and with the convenience of our own secure and well lit on site car park.We can help you put fun in your day in our Leisure club enjoy a swim in our large pool, the bubbles of the spa, or energise in our fully equipped gymnasium. ... more   less 
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Also Known As:
Crowne Plaza Liverpool Hotel Liverpool
Liverpool Crowne Plaza

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