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“Spot On”

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Crowne Plaza Liverpool City Centre
Ranked #19 of 97 Hotels in Liverpool
Certificate of Excellence
Leeds
Level 4 Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Spot On”
Reviewed August 1, 2014

Had a really good stay here in March 2014. We stayed over for a concert at the Echo Arena. The arena is a 10 minute stroll along the front of princes / albert dock.

Cannot comment on food as we didn't eat here but the room was very nice. Usual Crowne Plaza complimentary bathroom items/robes.

Parking very reasonable for Liverpool too £10 for 24 hours in their carpark.

  • Stayed March 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thevoiceguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review, August 2, 2014
Dear Guest, thank you very much for taking the time to post a comment and your stay here with us in March. We truly appreciate your feedback and I hope you enjoyed the concert. Once again thank you for your time and we hope you would consider staying here with us again in the future.
Kindest Regards
Kayleigh Judge
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,324 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Manchester
Level 5 Contributor
73 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 30, 2014

Great city hotel. Staff were superb, couldn't have been more helpful, from reception to waitresses/ waiters. Car park £10 which I think is good for a city centre car park. Location very good, near Albert Docks and Liver Building. 5 minute walk to Liverpool 1 and shops. Lovely swimming pool. Breakfast had a good choice with hot plates!! Usually they are cold so your food goes cold quickly. Rooms clean with lots of tea and coffee, usually about 3/4 tea bags and milk, this had lots more. Could not fault Hotel at all.

  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank YvonneManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review, August 2, 2014
Dear guest, thank you very much for taking the time to post a comment on your recent stay here with us. I am so happy to read how you enjoyed the stay on this occasion and how helpful our staff were towards you. I am also glad to see you particularly liked the fact that we keep our plates hot for customers so that your food stays hot at breakfast. We truly hope you would consider returning if you are ever in the city, as we would love to have the opportunity to welcome you back to our hotel for another enjoyable stay.
Kindest Regards
Kayleigh Judge
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
Level 4 Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 26, 2014 via mobile

Stayed at the hotel as part of a large wedding party. The only wedding of the day. The hotel is well located with stunning views of the waterfront & river. Rooms are on the small side for this standard of hotel but clean & well equipped. The function room was lovely & airy and the events waiting on staff were polite. The food, for en-masse catering was excellent. The staff in the rest of the hotel were the problem. We stayed here four years ago, almost to the day & found the same problem. From the receptionist to the maids to the truly appalling restaurant supervisor at breakfast, staff were rude and offered such poor service. They almost take offence to your presence! This hotel should be and could be a real treat to visit, but it isn't because the customer service is so poor. If you want a pool go to the similarly priced marriott or if you don't mind about a pool go to the Hilton. Each of these offer great locations in Liverpool along with a great Liverpool welcome.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HelannaG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review, July 29, 2014
Dear Guest, firstly thank you very much for taking the time to comment on your recent stay here with us at the hotel .I am glad to hear you enjoyed the function room and the staff in there. However I am very disappointed to read how you felt our other staff let this stay down. This is a very unusual comment, which I would be more than happy to investigate further should you wish to contact myself direct via email at guestrealtions@cpliverpool.com or telephone: 0151 243 8000 with futher information. Customer service is usually our biggest asset of the hotel and is what sets us apart from the rest, I am so sorry you feel that is was not case when you stayed. This is certainly not what we expect our guests to feel this way when leaving the hotel and I truly hope we can resolve this situation and you will give us another opportunity to rebuild your faith in us as a hotel.
Kind Regards
Kayleigh Judge
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
shropshire
Level 5 Contributor
68 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed July 26, 2014

Plus points -great location , close to docks , museums , and city .Very good staff

Minus points - Food ,especially breakfast not brilliant ,quantity ,rather quality. Pool just ok , for this standard of hotel , changing rooms need an upgrade . Needs to be a lot better at room rates of over £110 per night.

Room Tip: River view a must
See more room tips
  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank lasybloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review, July 29, 2014
Dear Guest, we appreciate that you have taken the time to comment on our hotel regarding your stay here with us. Thank you for your comments, however I am sorry the food at breakfast was poor, I will certainly review this with our head chef to make sure the food we are serving is to a high standard at all times. In relation to the leisure facilities please accept my apologies and be aware I will also speak to our harbour club management about this. I truly hope this will not deter you for choosing to stay here again in the future as we would love to be able to welcome you back.
Kind Regards
Kayleigh Judge
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 24, 2014

Myself and a colleague had a four night stay here. The hotel is in a fab location on the waterfront, next to the museums and some awesome restaurants. The rooms are standard, but perfect for a business trip - quiet, clean, modern and roomy. The breakfast is fantastic! The highlights though- were the staff and leisure facilities. The hotel has a lovely pool, spa and gym with a variety of fitness classes. The fitness staff were excellent trainers, and each one made us feel really welcome at the classes and part of the gang - it was clear they had a bunch of regulars which gave a really nice dynamic. We were sad to leave and hope to stay there again soon!

Room Tip: Ask for a view overlooking the Mersey!
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  • Stayed July 2014, traveled on business
    • Value
    • Rooms
    • Service
Helpful?
1 Thank ruthyogazen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review, July 29, 2014
Dear guest, thank you very much for taking the time to post a brilliant review on our hotel. I totally agree with you with regards to the location of our wonderful hotel. I am so happy you enjoyed the breakfast and got to make use of the leisure facilities and even the classes. Yes there are a lot of regular guests using the gym and that does give it a great feel. It was sad to have you leave too but yes hopefully you will visit us again, as we would love to have the opportunity to welcome you back in the near future.
Kindest Regards
Kayleigh Judge
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax, Virginia
Level 6 Contributor
328 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed July 16, 2014

Our family really enjoyed staying here as it was a short taxi ride from the train station and is situated within a short walk of all the major tourist attractions. Brian was extremely helpful in directing us to what sights we should see and set us up for the outstanding Beatles Tour.

  • Stayed June 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review, July 28, 2014
Dear Guest, thank you so much for taking the time to post such a good review on our hotel. We truly appreciate the time you have taken to express your views of your recent stay to other travellers. We hope you will return to the hotel in the future as we would love to be able to welcome you back.
Kind Regards
Kayleigh Judge
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herne Bay, United Kingdom
Level 5 Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed July 16, 2014

I had the pleasure of spending my two nights in Liverpool at this lovely four star hotel, Breakfast was excellent, bed was comfy and the dock side view was a real treat. Highly recommended and would definately stay here again.

  • Stayed June 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrBlueSky81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review, July 28, 2014
Dear Guest, what a lovely comment on our hotel, thank you very much for taking the time to post this great 5 star review. We truly appreciate you had chosen to stay here with us out of all the other hotels in Liverpool and that you have had such a great stay here with us. We look forward to welcoming you back to the hotel in the near future.
Kind Regards
Kayleigh Judge
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Liverpool City Centre

Property: Crowne Plaza Liverpool City Centre
Address: St. Nicholas Place | Princes Dock, Pier Head, Liverpool L3 1QW, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Liverpool
#10 Luxury Hotel in Liverpool
#11 Business Hotel in Liverpool
#14 Romantic Hotel in Liverpool
#18 Family Hotel in Liverpool
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Liverpool City Centre 4*
Number of rooms: 159
Official Description (provided by the hotel):
The Crowne Plaza Hotel Liverpool is located in the heart of this vibrant city with fantastic views of the river and the iconic Royal Liver building. You will find comfort and luxury at one of the most central and desirable locations in Liverpool.The Crowne Plaza Hotel is near Anfield, home of Liverpool FC, The Beatles Museum, Liverpool 1 and a 10 minute riverside walk from the Echo Arena and BT Convention Centre. Enjoy modern dining in The Plaza Brasserie or your favorite drink in 'The Lounge', our bright and airy atrium is ideal for relaxing or informal meetings with wireless internet access. From the best breakfast in town , to feasting on fabulous food in the evening, our team look forward to welcoming you.Our spacious air conditioned bedrooms most with river views and free internet access, provide you with outstanding comfort. Why not treat yourself to the benefits of a Club room. Eygtian cotton linen on a king sized bed, stunning river views, and exclusive membership to our club lounge, provide you with guaranteed luxury.Our unique meeting and event facilities accommodate up to 500 people and with the convenience of our own secure and well lit on site car park.We can help you put fun in your day in our Leisure club enjoy a swim in our large pool, the bubbles of the spa, or energise in our fully equipped gymnasium. ... more   less 
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Also Known As:
Crowne Plaza Liverpool Hotel Liverpool
Liverpool Crowne Plaza

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