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“Really impressed”

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Crowne Plaza Liverpool City Centre
Ranked #22 of 97 Hotels in Liverpool
Certificate of Excellence
Darlington, United Kingdom
Level Contributor
468 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
“Really impressed”
Reviewed September 17, 2013

Decided on our own mini break to Liverpool and thought the dock area looked good. We were not wrong!! The hotel is well placed, only a 10 minute walk from the centre. Hotel very clean, room is VERY spacious and the breakfast was very good - plenty to suit all tastes. Access to the private lounge is worth investing in. You get free booze for a couple of hours and nibbles each day. A good hotel.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review, September 25, 2013
Dear Brian,

Thank you for taking the time to post your review.Its always lovely reading such positive feedback.

I have made sure your comments are passed on to the rest of the team and we look forward to your next visit.

Kind Regards
Joanne Janssen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,247 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (538)
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English first
Auckland Region, New Zealand
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 16, 2013

My husband and I stayed at the Crowne Plaza for one night last week. We would like to commend the staff on their friendliness and helpfulness. Having the 16 metre swimming pool on hand was ideal as was it's position close to the Tate Liverpool Art Gallery. A restaurant recommendation, nearby, also proved to be excellent. All in all we thoroughly enjoyed our stay and hope to return to this hotel again soon.

Room Tip: We requested and got a very quiet room on the third floor, the last room along the corridor
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Helene018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review, September 25, 2013
Dear Guest,

Thank you for your lovely feedback and I am thrilled to hear that you both enjoyed your stay with us and enjoyed our great city.

I have passed your comments on to the rest of the team and we look forward to seeing you again in the future.

Kind Regards
Joanne Janssen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
liverpool
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 15, 2013

a very large party atteneded the function room for a country and western night plus four course meal. from start to finish the evening was shambolick, not enough place settings,very poor overcooked food, sirloin steak was like shoe leather, small portions of veg, a teaspoon of gravy, one brocolli stalk, three boiled potatoes (new), desert mediocre but the best part of the meal, no coffee, £75.00 per ticket. never again. came home and had tea and toast........

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank shaunefc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review, September 20, 2013
Dear Guest ,


I am very disappointed to hear of your experience you encountered with the Phil Mack international country show.

All bookings for this event were through Phil Mack agents direct, and they were the sole organisers for the event.

The Crowne Plaza Liverpool had no responsibility with the booking process, including the creation of table plans, seating arrangements, pricing and order of entertainment.

With regards to the food, I am sorry to hear the quality was not up to your standard, though feedback from all other guests on the night has been nothing short of excellent.

Again, my apologies for the evening not meeting your expectations.

Kind Regards
Joanne Janssen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
stoke on trent
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 15, 2013

I have stayed in hundreds of hotels up and down the country, and reviewed many of them on here, but I have to say that this was my favourite. It may be the Liverpool people, but I immediately felt like I had been welcomed home and I had never been here before! We were offered a complimentary drink as the room was not quite ready and the staff were efficient, polite and organised but above all, they were down to earth. The hotel is bright, clean and spacious and the rooms cannot be faulted. I would not hesitate to recommend this little gem. I will definetly be. Back! Thanks everyone.
Annemarie Cheadle

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chigStokeOnTrent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review, September 25, 2013
Dear Annemarie,

Thank you for your lovely feedback and I have made sure your comments are passed on to the rest of the team.

Its always fantastic reading such positive comments and it really does give the team a boost when we read such lovely feedback.

We look forward to seeing you again in the future.

Kind Regards
Joanne Janssen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
150 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed September 15, 2013

I booked this hotel for my husbands birthday as he is an Everton supporter so I had tickets for Everton v Chelsea the next day.
the sat nav- be careful, does not necessariy take you to the hotel doorstep! we crossed Queensway tunnel and nearly paid a toll as it was misleading via the postcode.

we called the hotel concierge- Brian who was amazing at staying on the phone and directing us across the city to the hotel.
upon arrival check in was friendly and smooth.

got to our room (I had booked a queen with river views and had arranged champagne and chocs as a surprise in the room) but the room had been changed to a family room with 2 double beds AND a cotbed! no space to move and no champagne.

we called conceierge and again Brian was outstanding. he immediately sorted the situation with an upgrade and had us shifted across and set up within minutes. he even called Matou (an Asian restaurant we had booked in the ferry centre) and informed them we were running late and to keep our window river view table for us.

the suite was amazing as were the views and swiftness of the staff in dealing with the mix up.

throughout the stay the staff were outstanding, friendly and extremely helpful with advice, directions, requests and general chatting! (Lisa, Kayleigh, Brian, Frank..)

the room was gorgeous, comfortable and quiet, breakfast was good and varied and the spa was suitable for adults and kids alike.

no complaints what so ever! thank you to the team for making our stay a great one. and a victory was in store for Everton too! :)

Room Tip: if you like suites - I advise the 4th floor- club rooms with views! spacious, seating lounge area, d...
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tehdeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review, September 26, 2013
Dear Guest,

Thank you for taking the time to post such a lovely review. Firstly i would like to apologise for some of the problems you had when you checked into the hotel.

Im glad to hear that Brian eventually got you to the hotel and I will certainly look into why the Sat Nav would of taken you near the Queensway tunnel.

I would also like to apologise that your champagne and chocolates were not in your room on arrival.

I have passed your comments on to Brian as well as Lisa, Kayleigh and Frank and thrilled to hear that they made your stay enjoyable and that they immediately fixed the issues you had at check in.

Sounds like you had a great time and glad to hear you made use of all our facilities.

I hope to see you again in the future.

Kind Regards
Joanne Janssen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 11, 2013

We went for my birthday which was booked in secret by my girlfriend. They were very kind and went the extra mile to make it as special as possible which was much appreciated. All the staff were very helpful and friendly and made us feel more than welcome. The hotel was stunning and very clean, well kept/decorated and tidy. The rooms were more than comfortable and we enjoyed our stay very much! The breakfast was delicious and much to choose from. Very well located. Value for money. Would definitely stay again!!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nick99999999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, Public Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review, September 26, 2013
Dear Nick,

Thank you taking the time to post such a positive review. Im thrilled to hear you and your girlfriend had a lovely stay with us and that we made this special for you.

I have past your comments on to the rest of team and thank you once again for your feedback.

We look forward to seeing you again in the future.

Kind Regards
Joanne Janssen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knaresborough, United Kingdom
Level Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed September 11, 2013

I've stayed at the Crowne Plaza on a number of occasions because it is in a good position and I am a Priority club Member. It has always been comfortable and efficient. When I stayed last reception staff were helpful and went out of their way to find out information for us. We were given a pokey room on the first floor in which the bed clearly folded up into a cupboard when not being used. There was no bedside table on one side. The dining room staff were friendly and efficient and the food was good, but sadly it was almost empty. Refurbishment was going on while we were ther, about which we had not been warned, but the result is a rather drab grey lounge area. When I emailed these comments to the hotel I heard nothing, so I've lost some faith in their customer care. I should have asked for another room, please ensure you do.

Room Tip: Perhaps avoid the first floor which is the business area
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Grumpigrandpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review, September 25, 2013
Dear Grumpigrandpa,

Thank you for staying with us and leaving a review. I am sorry you found some aspects of our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Liverpool City Centre

Property: Crowne Plaza Liverpool City Centre
Address: St. Nicholas Place | Princes Dock, Pier Head, Liverpool L3 1QW, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Liverpool
#10 Luxury Hotel in Liverpool
#11 Business Hotel in Liverpool
#14 Romantic Hotel in Liverpool
#18 Family Hotel in Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Liverpool City Centre 4*
Number of rooms: 159
Official Description (provided by the hotel):
The Crowne Plaza Hotel Liverpool is located in the heart of this vibrant city with fantastic views of the river and the iconic Royal Liver building. You will find comfort and luxury at one of the most central and desirable locations in Liverpool.The Crowne Plaza Hotel is near Anfield, home of Liverpool FC, The Beatles Museum, Liverpool 1 and a 10 minute riverside walk from the Echo Arena and BT Convention Centre. Enjoy modern dining in The Plaza Brasserie or your favorite drink in 'The Lounge', our bright and airy atrium is ideal for relaxing or informal meetings with wireless internet access. From the best breakfast in town , to feasting on fabulous food in the evening, our team look forward to welcoming you.Our spacious air conditioned bedrooms most with river views and free internet access, provide you with outstanding comfort. Why not treat yourself to the benefits of a Club room. Eygtian cotton linen on a king sized bed, stunning river views, and exclusive membership to our club lounge, provide you with guaranteed luxury.Our unique meeting and event facilities accommodate up to 500 people and with the convenience of our own secure and well lit on site car park.We can help you put fun in your day in our Leisure club enjoy a swim in our large pool, the bubbles of the spa, or energise in our fully equipped gymnasium. ... more   less 
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Also Known As:
Crowne Plaza Liverpool Hotel Liverpool
Liverpool Crowne Plaza

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