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“Good Location "terrible Club Lounge"”

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Crowne Plaza Liverpool City Centre
Ranked #20 of 98 Hotels in Liverpool
Certificate of Excellence
Reviewed June 18, 2013

A Club lounge the size of a bedroom. Good coffee but please don't insult me with pizza cut in quarters as part of a 5 till 7 excitable moment and nuts and crisps. There is no breakfast in club lounge "half a bagel in a steamer with cheese on top and gray bacon is not a breakfast its dreadful!!!!! I ordered a steak in my room, it smelt old meat and chunky chips were like cardboard. Very hard pillows.

  • Stayed: June 2013, traveled with friends
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Thank hotelsHelston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this reviewResponded July 3, 2013

Dear hotelsHelston,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the food selection prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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1,558 - 1,564 of 2,401 reviews

Reviewed June 15, 2013

My daughter and i visited the Crowne Plaza hotel for 1 nights stay. On arrival everyone was friendly and helpful we arrived slightly early and our room was ready! The room was very clean spacious and all you could ask for! The beds were clean comfy and we had a fantastic nights sleep! With 6 pillows! The air conditioning was lovely and made sure we had a great nights sleep. We thoroughly enjoyed the breakfast everything you would want and more! We then enjoyed a luxurious manicure with Sharon and Chelsea who made us feel very comfortable even providing us drinks and treats! Thankyou Crowne Plaza and Beauty at its best! We had a great stay and cant wait to come back!

  • Stayed: June 2013
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1  Thank Sharonj18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this reviewResponded June 27, 2013

Thank you for your wonderful feedback and i will certainly pass on your comments to chelsea and Sharon and the rest of the team.

I am glad you and your daughter had a wonderful stay and hoped you enjoyed Liverpool

We look forward to your future visit.

Kind Regards
Stephen Roberts

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Reviewed June 10, 2013

We had an awesome time, and Sharon and Rachel were brilliant. They really made us feel extra special, providing Bucks Fizz, chocolates, strawberries, dressing gowns and slippers, none of which we were expecting with our package. Great job ladies, will definitely be back again in the future.

  • Stayed: June 2013, traveled with friends
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Thank Rebecca A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this reviewResponded June 27, 2013

Dear Rebecca,

Than you for your lovely feedback and i will pass your comments on to Sharon and Rachel. Glad you enjoyed your treatments.

We look forward to welcoming you back in the futrue.

Kind Regards
Stephen Roberts

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Reviewed June 9, 2013

The hotel itself was excellent. We stayed in a club room and it was clean, spacious and luxurious. Check in was fast and the staff were friendly and helpful. The club lounge is a fantastic idea - a room where only club room members can access with free soft drinks, tea and coffee and internet access. There were even DVD's, CD's, books and board games. The free alcoholic drinks and nibbles between 5pm-7pm was a nice bonus. We stayed on a Friday so there was some noise from a party downstairs. We expected there to be some noise so it didn't really bother us but it wasn't excessively loud. However, as the title suggests, we had noisy neighbours. But don't let this wreck your view of the hotel because the night staff (Luke) was more than helpful in getting us another room that was nice and quiet. Apart from the neighbour (that can't really be helped), this hotel exceeded our expectations. The parking was reasonable (half price at £10 for 24 hours). Liverpool One and other shops were a short 5 minute walk away and the Albert Docks literally around the corner. If we ever visit Liverpool again we will more than likely stay here again.

Room Tip: Club rooms are worth the extra spend to treat yourself.
  • Stayed: June 2013, traveled as a couple
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1  Thank BenSinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2013 via mobile

Stayed here fir a special occasion with friends. I reserved 3 rooms with river views and requested they be on the same floor.
We arrived to find we were on seperate floors all with views of only the noisy road and car park.
When I reported this I was told they had not received the full booking information and now had no other rooms available without an extra charge being applied (we checked online this was not true).
On checking out, I was asked to pay an additional £16.50: I queried thus and it turned out some rogue had charged a bar tab to my room without the Crowne Plaza verifying their identity.
I arranged a function at this hotel 6years ago and people experienced the same down grading of rooms and mysterious checkout fees then too.
It's a shame, lovely hotel, great location in a beautiful city all let down by the customer service.
It'll be the Hilton or Malmaison from now on.

  • Stayed: June 2013
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3  Thank Drchrish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this reviewResponded June 26, 2013

Thank you for your recent feedback with regards to your stay with us. I will certainly look into the issues you have raised and make sure all departments are fully aware so we can prevent this from happening again.
I can assure you that all guest feedback is taken seriously and this helps us improve.

Kind Regards
Stephen Roberts

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Reviewed June 7, 2013 via mobile

Okay, so it isn't often 20 deg C in June in Liverpool but as it was on this occasion, it was disappointing that room 300 didn't have air con, but a fan that only went as low as 19 deg C. So it was a less than restful night. The windows don't open.

On check out I thought the bill was a tad high (by a £1) as we had been charged for a paper we didn't ask for. Hopefully it went to charity as I suggested.

On the plus side breakfast was great, and the location on the developed river front makes for a great spot for an evening stroll.

Don't be fooled by the £20 charge for overnight parking. We prebooked the hotel on line and were charged only £10.

  • Stayed: June 2013
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Thank daloughlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this reviewResponded June 21, 2013

Dear MorrisEdward,

Thank you very much for your recent stay with us. I am deeply sorry we fell below your expectations. Our hotel is very proud of its level of service and quality of its product and for this reason your comments are very troubling and will certainly be looked into. Please accept my sincere apology for the shortcomings you have experienced. I appreciate you for bringing this into our attention as the feedback we receive from our guests like you, enables us to target problem areas and take the necessary actions to improve our guest services.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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Reviewed June 7, 2013

Nice hotel in good location. Room was clean and comfortable. Staff very friendly and helpful. Breakfast was busy and crowded but restaurant staff did well to satisfy all guests.
Gym area could do better ( cleaning ) but in general well equipped.
Car Park and Internet is not complimentary but costs are reasonable.

  • Stayed: May 2013, traveled on business
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Thank Matt C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Liverpool City Centre

Address: St. Nicholas Place | Princes Dock, Pier Head, Liverpool L3 1QW, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Liverpool
#11 Luxury Hotel in Liverpool
#11 Business Hotel in Liverpool
#14 Romantic Hotel in Liverpool
#18 Family Hotel in Liverpool
Price Range: $103 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Liverpool City Centre 4*
Number of rooms: 159
Official Description (provided by the hotel):
The Crowne Plaza Hotel Liverpool is located in the heart of this vibrant city with fantastic views of the river and the iconic Royal Liver building. You will find comfort and luxury at one of the most central and desirable locations in Liverpool.The Crowne Plaza Hotel is near Anfield, home of Liverpool FC, The Beatles Museum, Liverpool 1 and a 10 minute riverside walk from the Echo Arena and BT Convention Centre. Enjoy modern dining in The Plaza Brasserie or your favorite drink in 'The Lounge', our bright and airy atrium is ideal for relaxing or informal meetings with wireless internet access. From the best breakfast in town , to feasting on fabulous food in the evening, our team look forward to welcoming you.Our spacious air conditioned bedrooms most with river views and free internet access, provide you with outstanding comfort. Why not treat yourself to the benefits of a Club room. Eygtian cotton linen on a king sized bed, stunning river views, and exclusive membership to our club lounge, provide you with guaranteed luxury.Our unique meeting and event facilities accommodate up to 500 people and with the convenience of our own secure and well lit on site car park.We can help you put fun in your day in our Leisure club enjoy a swim in our large pool, the bubbles of the spa, or energise in our fully equipped gymnasium. ... more   less 
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Also Known As:
Crowne Plaza Liverpool Hotel Liverpool
Liverpool Crowne Plaza

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