My wife and I visited Liverpool for New Years Eve and decided to book into the Crowne Plaza. We upgraded to CP Club - which is meant to be executive or equivalent, we usually upgrade as we enjoy the lounge on an evening before going out.
The best attribute of the hotel is its' location - a short walk into the City or to the docks, but the best bits end there!
Our room was mediocre at best, it was tired and dated, lacking expected basics let alone any luxuries and lacked basic cleanliness. Examples of this are:
No in room safe - there was one once, judging by the holes in the wall and a safe instruction sticker on the rear of the wardrobe door.
No realistic view of the Mersey - as claimed for all club rooms
No towel hangers/hooks - so towels ended up thrown on the side
Poor toiletries - no shower gel or conditioner. I enquired about shower gel but was told they only have the bath foam, and as for conditioner housekeeping asked me if some from lost property would be ok....obviously not!
No in room TV guide - I had to write down on a sheet of paper which number corresponded with which channel.
Poorly cleaned - the room was dusty and ceilings were littered with cobwebs.
I asked for a bottle opener for our room as there wasn't one, after about half an hour a receptionist came to the room with one, but then said asked me to use it there and then as she had to take it back to the bar - it was apparently the only bottle opener in the hotel.
Don't waste your money or expect anything remotely decent, I'm not sure exactly which club your upgrade at this hotel brings you membership for, but it's certainly not an executive one.. The lounge was poorly stocked and lacked any sign of service. Soft drinks consisted of empty fridges with only tonic water, diet coke and lemonade. There was rarely a stock of glasses or cups, nor afternoon snacks.
On an evening I was even more disappointed - staff had stocked a fridge with some beers, but the beers they used were fresh from the box and warm.
We struggled to find much to compliment here and in my wife's words we felt the hotel was 'playing at it'. The hotel felt like it's being run into the ground and I'd happily put money on it being closed down shortly, or I hope re-furbished!
Come on CP you can do better than this.
- Official Description (provided by the hotel):
- The Crowne Plaza Hotel Liverpool is located in the heart of this vibrant city with fantastic views of the river and the iconic Royal Liver building. You will find comfort and luxury at one of the most central and desirable locations in Liverpool.The Crowne Plaza Hotel is near Anfield, home of Liverpool FC, The Beatles Museum, Liverpool 1 and a 10 minute riverside walk from the Echo Arena and BT Convention Centre. Enjoy modern dining in The Plaza Brasserie or your favorite drink in 'The Lounge', our bright and airy atrium is ideal for relaxing or informal meetings with wireless internet access. From the best breakfast in town , to feasting on fabulous food in the evening, our team look forward to welcoming you.Our spacious air conditioned bedrooms most with river views and free internet access, provide you with outstanding comfort. Why not treat yourself to the benefits of a Club room. Eygtian cotton linen on a king sized bed, stunning river views, and exclusive membership to our club lounge, provide you with guaranteed luxury.Our unique meeting and event facilities accommodate up to 500 people and with the convenience of our own secure and well lit on site car park.We can help you put fun in your day in our Leisure club enjoy a swim in our large pool, the bubbles of the spa, or energise in our fully equipped gymnasium. ... more less
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- Also Known As:
- Crowne Plaza Liverpool Hotel Liverpool
- Liverpool Crowne Plaza