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“Very good”

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Crowne Plaza Liverpool City Centre
Ranked #22 of 99 Hotels in Liverpool
Certificate of Excellence
Birmingham
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Very good”
4 of 5 bubbles Reviewed January 2, 2013

Nice clean,well decorated hotel.
We had a problem with a movie we ordered however reception were able to sort this to our satisfaction.
Enjoyed the swimming pool and the lovely warm jacuzzi. no extra charge,so take advantage! There are times when children are not allowed in.
Good view over the river

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Veganbogey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, January 10, 2013
Thank you for taking the time to provide us with feedback on your stay at the Crowne Plaza Liverpool City Centre. I am delighted to hear that you had a pleasant stay and it is reassuring that although you had a problem with the in-room movie, our staff were able to resolve the matter for you. I am glad to hear that you made good use of our Harbour Club leisure facilities which are complimentary for guests. We are very fortunate to be able to offer the pool, gym and jacuzzi to our guests as a great way to relax during their stay with us. Once again, thank you for recommending our services to other visitors, your comments are greatly appreciated.

Kind Regards
Stephen Roberts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,224 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (531)
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Liverpool
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 2, 2013

Stayed here for New years eve and new years day. Staff were great on check-in. Very helpful and quickly allocated our room. Room was a good size. Bed was nice. Bathroom had everything you needed. Did find a stained towel which wasn't very nice but overall very clean room. Only problem with the room was the heat. The fan in the room wasnt enough to cool the room down and as the windows dont open it can get very warm during the night. Overall enjoyed my stay and would stay again.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CMGtralalalala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, January 10, 2013
Thank you for providing us with feedback on your stay at the Crowne Plaza Liverpool City Centre. I am glad to hear that you enjoyed staying with us for your New Year celebrations. I am delighted that you found our rooms were comfortable, with convenient amenities and report that our staff on check in were great. It is the staff who make our guest’s experiences memorable so it is reassuring to hear that they made your stay a pleasant one. Once again, thank you for taking the time to share your experiences with us and I hope we got your New Year off to a good start.

Kind Regards
Stephen Roberts
General Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool, United Kingdom
Level Contributor
64 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed January 1, 2013

Had a 1 night stay with my wife over a Christmas shopping weekend. Great views of the Liver buildings and very good location for water front walks and is only 10 mins walk into the city. I like that they have their own secure car park not using city centre parks where perhaps people might not be so careful opening doors etc. Room was exactly like the web site image and we were facing the Liver building and this was great. On a cold, dark ,wet, winters night it might not be the best location for the city centre but that is the only negative. Staff were great and friendly and this makes for a nice stay. It is clearly a "well used" place but this does not detract from the experience. Personally I rate the Liverpool Hilton higher.

Room Tip: Take a room facing the liver buildings and away from the busy main road to the east of the hotel. Fo...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 186332Phil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, January 10, 2013
Thank you for reviewing your stay with us at the Crowne Plaza Liverpool City Centre. I am delighted to hear that you had such a good experience whilst staying in our hotel. As you noted we are very fortunate to be able to offer privileged views of the Liver Building and River Mersey and it is reassuring to hear that our guests appreciate these views. Your kind comments regarding our location and friendly staff are gratefully received. We hope we have the pleasure of welcoming you back to the hotel in the near future.

Kind Regards
Stephen Roberts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
132 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed December 31, 2012

Really enjoyed our one night stay at this hotel. Allocated a room overlooking the docks so great view. Clean spacious room with very comfortable beds.
Staff very friendly and helpful. Had dinner bed and breakfast rate and dinner was good. Most dishes available in the package and children eat from the children's menu for free. Would recommend this hotel if you are visiting Liverpool city centre. Location is great too.

Room Tip: Ask for a room with a view over the river
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Interested1328
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, January 10, 2013
It is always a pleasure to receive such wonderful feedback like this from our guests. I am delighted to hear that you enjoyed our Dinner, Bed and Breakfast rate and found the hotel’s location, rooms and facilities were suitable for your needs. Thank you kindly for recommending us to other visitors to Liverpool. We hope you will return in the near future.

Kind Regards
Stephen Roberts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
west midlands
Level Contributor
35 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed December 29, 2012 via mobile

Spent one night between Xmas and new year hotel right by dock museums and waterfront bars and shopping centre within easy reach . Room was standard king size bed clean tv coffee & tea no safe and thin walls . Breakfast was normal full English buffet everything you needed service was slow but chill your on break and it was a busy time . We went to cavern club at 9.30 for 10 pm Beatles trubute band £3 each they were very good (thurs night) well worth it
I would recommend this hotel and will return should we go back to Liverpool

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WestMidlandsSandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, January 10, 2013
Thank you for reviewing your stay at our hotel. It is a real pleasure to hear that you had such a wonderful visit to Liverpool. Your complimentary comments regarding the rooms, convenient location and hotel services are all gratefully received and your recommendation of our hotel is sincerely appreciated. We look forward to seeing you again soon,
Kind Regards
Stephen Roberts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed December 29, 2012 via mobile

Myself and my partner stayed here in December for our anniversary. The hotel is in an ideal location Liverpool and we did pay for nice river view but our room was facing the busy road. Then more problems arised. Our heating in the room was broken, but to be fair the maintenance fixed this quickly. We had lovely room service and then thought we would head down for a swim and steam. (this being one if the reasons we chose this hotel). We had a lovely swim but then saw the steam was broken.GREAT!!
Overall we were quite disapointed with the hotel but did have a lovely night out in Liverpool.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kags15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, January 10, 2013
Thank you for taking the time to provide feedback on your stay with us at the Crowne Plaza Liverpool City Centre. Please accept our apologies that you did not find the stay to the standards you expected. As a hotel we are committed to improving the quality of service we provide our guests, which is why we appreciate constructive feedback like this. It disappoints me to hear that you experienced problems with the maintenance of the hotel. Sometimes things do break and we try our hardest to rectify the problem as quickly as possible, as you acknowledged we did with the air conditioning unit in your room. Unfortunately the steam room had a larger maintenance problem, so did take longer to fix, but I sincerely apologise for any inconvenience this may have caused you. With respect to the room you booked, prior to 2013 requests for views of the river and liver building could only be granted based upon availability and I am sorry that this was not possible during your stay. However, thanks to feedback like yours, this January we have introduced a new system to enable guests who prefer a river view to book these guaranteed, so in the future you can rest assured that you will receive a room with a view, if you choose to book one. Thank you again for your kind comments regarding the pool, maintenance team, room service and location of the hotel. Liverpool is a wonderful city to spend a weekend in and I hope we have the pleasure of welcoming you back to the hotel in the future.

Kind Regards
Stephen Roberts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
150 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 bubbles Reviewed December 20, 2012 via mobile

The service as a whole was decent but the housekeeping was very inconsistent which may be a British thing because the review of my Edinburgh hotel will have similar for housekeeping.
I'll elaborate. When staying in a chain hotel of the Crowne Plaza ilk, I expect that my water glasses, if used, be replaced daily and not put back (or left in same place I left it) half full of the stale water I left from the night before. I also expect that the tea I used be replaced as well so I can then have the same tea again the next day. I also expect that if you are going to take my facecloth, even though I've hung it and my towel (as indicated to save the environment) to please replace it so I don't have to call down to housekeeping.

The breakfast buffet was limp and I wasn't inclined to eat anything other than yogurt and fruit as nothing else appealed. For that was charged £10.

Not much else to say really.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laura R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, December 23, 2012
Thank you for taking the time to review our hotel. At the Crowne Plaza Liverpool City Centre we are always grateful to receive constructive feedback as it enables us to monitor and maintain the standards of service we provide our guests. I am disappointed to hear of your experiences. Please accept my sincere for any inconvenience caused by these oversights. I have discussed these matters with our housekeeping and kitchen teams, highlighting the issues you raised, to prevent similar situations from re-occurring in the future. However, I am encouraged that although you had a number of problems during your stay, you still report that the overall service was decent, though it is a shame that the housekeeping and breakfast undermined this impression. I hope that this experience will not deter you from staying with us again in the future as we would appreciate the opportunity to demonstrate our commitment to improving customer service.

Kind Regards
Stephen Roberts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Liverpool City Centre

Property: Crowne Plaza Liverpool City Centre
Address: St. Nicholas Place | Princes Dock, Pier Head, Liverpool L3 1QW, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Liverpool
#10 Luxury Hotel in Liverpool
#11 Business Hotel in Liverpool
#14 Romantic Hotel in Liverpool
#18 Family Hotel in Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Liverpool City Centre 4*
Number of rooms: 159
Official Description (provided by the hotel):
The Crowne Plaza Hotel Liverpool is located in the heart of this vibrant city with fantastic views of the river and the iconic Royal Liver building. You will find comfort and luxury at one of the most central and desirable locations in Liverpool.The Crowne Plaza Hotel is near Anfield, home of Liverpool FC, The Beatles Museum, Liverpool 1 and a 10 minute riverside walk from the Echo Arena and BT Convention Centre. Enjoy modern dining in The Plaza Brasserie or your favorite drink in 'The Lounge', our bright and airy atrium is ideal for relaxing or informal meetings with wireless internet access. From the best breakfast in town , to feasting on fabulous food in the evening, our team look forward to welcoming you.Our spacious air conditioned bedrooms most with river views and free internet access, provide you with outstanding comfort. Why not treat yourself to the benefits of a Club room. Eygtian cotton linen on a king sized bed, stunning river views, and exclusive membership to our club lounge, provide you with guaranteed luxury.Our unique meeting and event facilities accommodate up to 500 people and with the convenience of our own secure and well lit on site car park.We can help you put fun in your day in our Leisure club enjoy a swim in our large pool, the bubbles of the spa, or energise in our fully equipped gymnasium. ... more   less 
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Also Known As:
Crowne Plaza Liverpool Hotel Liverpool
Liverpool Crowne Plaza

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