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Crowne Plaza Liverpool City Centre
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Reviews (2,599)
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All reviewsliver buildingthe club loungealbert dockleisure facilitiescity centresauna and steam roomriver viewcar parkisle of mantwo double bedslovely hotelpier headbreakfast was excellentfamily roomreception staffexecutive roomwithin easy walking distance
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1,888 - 1,893 of 2,599 reviews
Reviewed November 27, 2012

Stayed here last year although we have been a number of times, hotel staff are very friendly. Rooms are very spacious, ours had a view of the River Mersey which was lovely. Hotel is in a good location, we dined out one night and ate at the hotel another. The menu has lots of choice to suit all tastes. Health club is also an added bonus. James Street station is directly across the road for easy access by train. Good location for the Echo Arena too. Will hopefully return again next year.

Room Tip: Rooms at the back of the hotel have a nice view
  • Stayed: December 2011, traveled as a couple
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Thank Loubylou74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this reviewResponded December 10, 2012

It gives me great pleasure to receive such positive feedback from our guests. Your comments and time are greatly appreciated. It is a delight to hear that you have been making good use of our facilities and continue to enjoy the service which our dedicated team of staff are committed to delivering. We look forward to seeing you again next year. Thank you once again for you feedback.

Kind Regards
Stephen Roberts
General Manager

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Reviewed November 26, 2012

Stayed here back in 2008

Great facilities include Gym and great restaurant.

Perfect for tourist or business. It's a bit pricy for the backpacker, but if you have a few quid to spare and you like comfort.... look no further

  • Stayed: April 2012, traveled on business
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Thank Dermot O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this reviewResponded December 10, 2012

Thank you for taking the time to review our hotel. At the Crowne Plaza Liverpool City Centre we are committed to delivering a high standard of customer service, which is why it is always a pleasure to receive such positive feedback from our guests. We greatly appreciate you recommending our hotel to other travelers and hope we have the pleasure of welcoming you back to the hotel in the near future.

Kind Regards
Stephen Roberts
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2012

I have stayed here a couple of times on business and have enjoyed it every time. The staff are extremely friendly and helpful which makes you feel comfortable when travelling alone! The rooms are very comfortable and clean with nice amenities. The breakfast is a highlight a huge buffet with lots of choice a true 5 stars for that! Add to that a gym, pool and fab location I would recommend anyone to stay here whether travelling on business or pleasure.

  • Stayed: November 2012
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Thank cougs88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this reviewResponded December 10, 2012

Thank you for providing us with feedback on your recent stay with us at the Crowne Plaza Liverpool City Centre. I am delighted to hear that when travelling on business my colleagues make your stay a comfortable one and your positive feedback regarding the rooms and hotel facilities are all greatly appreciated. Once again, thank you for taking the time to review our hotel.

Kind Regards
Stephen Roberts
General Manager

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Reviewed November 23, 2012

We had a 3 day break in Liverpool, our first visit, and we certainly chose the right place to stay. From the moment we arrived the Customer Service was excellent. Every member of staff without exception we came in contact with, went that extra mile to make our stay enjoyable. Our room was lovely and so comfortable and exceptionally clean. We upgraded and had a fab view from our window. We did not know what to expect from our first visit to this lovely city but found that the Concierge Frank was extremely knowledgeable about it and was more than willing to share this with us. We both hope that we will return to this lovely hotel and lovely city Thank you.

  • Stayed: November 2012, traveled as a couple
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Thank Frances S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this reviewResponded December 10, 2012

It is such a pleasure to hear that your stay at the Crowne Plaza Liverpool City Centre was so enjoyable. Our staff and the customer service they provide are certainly our biggest asset. I have passed your kind comments onto our concierge Frank, who was delighted to receive this feedback and your mention of him demonstrates that he is a true credit to our hotel. Once again, thank you for taking the time to review our hotel; we certainly look forward to welcoming you back to the hotel soon

Kind Regards
Stephen Roberts
General Manager

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Reviewed November 23, 2012

We loved the fact this hotel is situated steps away from Albert Dock and less than a 10 minutes' walk to the city centre or St John's shopping centre. I booked a room for one night only for a price which I still consider a bit of a daylight robbery, but I cannot honestly say I was let down by the hotel or the staff.

Reception staff were welcoming and friendly and had our room ready in no time even if we turned up before 12. The rooms themselves were spacious, comfortable and generally pleasant to the eye. Our bathroom was big and full of everything you might need. Only problem I had was with the bath plug, but that might just be me.

I loved the breakfast and sampled everything, from the English breakfast dishes to croissants with jams and honey and fresh fruit. Filleted fish was also on offer, which I thought was extremely nice and a bit classy.

As I said before, the hotel is very nice and classy, but maybe I would go as far as to say prices are a bit bloated up for what you actually get.

  • Stayed: November 2012, traveled as a couple
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Thank Andrea A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this reviewResponded December 10, 2012

Thank you for taking the time to provide us with feedback on your recent stay. At the Crowne Plaza Liverpool City Centre we are committed to delivering high standards of service to our guests and constructive feedback is therefore gratefully received. I am delighted to hear that you had a pleasant stay and enjoyed making good use of our hotel facilities and convenient location. Thank you again for your kind remarks and the recommendation of our hotel.

Kind Regards
Stephen Roberts
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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