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“Friendly service, great location!”

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Crowne Plaza Liverpool City Centre
Ranked #22 of 97 Hotels in Liverpool
Certificate of Excellence
Farnborough, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Friendly service, great location!”
Reviewed November 23, 2012

I have stayed here a couple of times on business and have enjoyed it every time. The staff are extremely friendly and helpful which makes you feel comfortable when travelling alone! The rooms are very comfortable and clean with nice amenities. The breakfast is a highlight a huge buffet with lots of choice a true 5 stars for that! Add to that a gym, pool and fab location I would recommend anyone to stay here whether travelling on business or pleasure.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cougs88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, December 10, 2012
Thank you for providing us with feedback on your recent stay with us at the Crowne Plaza Liverpool City Centre. I am delighted to hear that when travelling on business my colleagues make your stay a comfortable one and your positive feedback regarding the rooms and hotel facilities are all greatly appreciated. Once again, thank you for taking the time to review our hotel.

Kind Regards
Stephen Roberts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,248 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (539)
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English first
Cambridge, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 23, 2012

We had a 3 day break in Liverpool, our first visit, and we certainly chose the right place to stay. From the moment we arrived the Customer Service was excellent. Every member of staff without exception we came in contact with, went that extra mile to make our stay enjoyable. Our room was lovely and so comfortable and exceptionally clean. We upgraded and had a fab view from our window. We did not know what to expect from our first visit to this lovely city but found that the Concierge Frank was extremely knowledgeable about it and was more than willing to share this with us. We both hope that we will return to this lovely hotel and lovely city Thank you.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frances S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, December 10, 2012
It is such a pleasure to hear that your stay at the Crowne Plaza Liverpool City Centre was so enjoyable. Our staff and the customer service they provide are certainly our biggest asset. I have passed your kind comments onto our concierge Frank, who was delighted to receive this feedback and your mention of him demonstrates that he is a true credit to our hotel. Once again, thank you for taking the time to review our hotel; we certainly look forward to welcoming you back to the hotel soon

Kind Regards
Stephen Roberts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds
Level Contributor
197 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed November 23, 2012

We loved the fact this hotel is situated steps away from Albert Dock and less than a 10 minutes' walk to the city centre or St John's shopping centre. I booked a room for one night only for a price which I still consider a bit of a daylight robbery, but I cannot honestly say I was let down by the hotel or the staff.

Reception staff were welcoming and friendly and had our room ready in no time even if we turned up before 12. The rooms themselves were spacious, comfortable and generally pleasant to the eye. Our bathroom was big and full of everything you might need. Only problem I had was with the bath plug, but that might just be me.

I loved the breakfast and sampled everything, from the English breakfast dishes to croissants with jams and honey and fresh fruit. Filleted fish was also on offer, which I thought was extremely nice and a bit classy.

As I said before, the hotel is very nice and classy, but maybe I would go as far as to say prices are a bit bloated up for what you actually get.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrea A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, December 10, 2012
Thank you for taking the time to provide us with feedback on your recent stay. At the Crowne Plaza Liverpool City Centre we are committed to delivering high standards of service to our guests and constructive feedback is therefore gratefully received. I am delighted to hear that you had a pleasant stay and enjoyed making good use of our hotel facilities and convenient location. Thank you again for your kind remarks and the recommendation of our hotel.

Kind Regards
Stephen Roberts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
223 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed November 23, 2012 via mobile

Stayed for 2 nights. I was upgraded to an executive room with access to the Club lounge. Food was great, room excellent and really friendly service. This is a proper Crowne Plaza Hotel!! Highly recommended!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B11boss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, December 10, 2012
Thank you for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay at the Crowne Plaza Liverpool City Centre and would recommend our facilities to other guests. I hope we have the pleasure of welcoming you back to the hotel in the near future.

Kind Regards
Stephen Roberts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
southshields
Level Contributor
62 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 23, 2012

The friendly and helpful staff made our stay in the hotel pleasant but there are a few downsides to the hotel. The room on the 4th floor was noisy because of the air conditioning (?) in the roof space above the ceiling. The breakfasts were good with a wide range of items to choose from but other meals available were very pedestrian with not a great range of choices.
The hotel is in a good position near all the sights on the waterfront.

Room Tip: 4th floor rooms are noisy from a/c in roof space.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank uptheshots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, December 10, 2012
Thank you for taking the time to review your recent stay with us at the Crowne Plaza Liverpool City Centre hotel. We are committed to delivering a high standard of service to our guests and therefore gratefully receive constructive feedback as it highlights areas which may require considerations for development. I apologise that you experienced some noise disturbance in your room and felt that the food menu choice was limited. I have passed your comments onto the maintenance and kitchen teams for further review. However, it is reassuring to hear that despite these concerns your overall reaction to the hotel was a positive one. I sincerely appreciate your kind comments regarding the staff, who play a fundamental role in delivering good customer service which leaves our guests with a positive lasting impression. I hope that your experiences will not deter you from staying with us again in the future, so that we may demonstrate our dedication to improving the consumer experience.

Kind Regards
Stephen Roberts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colwyn Bay, United Kingdom
Level Contributor
76 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed November 23, 2012

Situated at Liverpool's Pier Head across a square from the Liver Building, it is ideally situated for arriving by car or even walking from Lime Street Station at just over 1 mile away. Liverpool One shopping Centre and albert Docks attractions a short walk away.
Found the reception desk staff very helpful, even printed a route map to a hospital we needed to visit a friend in. Bedroom an acceptable size, although the wardrobe was one of the smallest ever seen. The only meal taken was the breakfast buffet, which was excellent.

Room Tip: Facing Liver Building or river.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, December 10, 2012
Thank you for your hotel review. It gives me great pride to hear that staff have gone out of their way to assist our guests and your complimentary comments in this regard are gratefully received. As you mention, we are fortunately located within easy walking distance from many of the city centre attractions and this is certainly beneficial to all of our guests. Thank you for your positive feedback, it is a real pleasure to receive, but please be assured that your comments regarding the rooms have been recognised and will be taken into consideration when discussing future development opportunities for the hotel. I hope that we have the pleasure of welcoming you back to the hotel in the near future.

Kind Regards
Stephen Roberts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mundelein, Illinois
Level Contributor
5 reviews
Reviewed November 22, 2012

Our stay was short, but not disappointing at all. I made several calls to Stephanie at the front desk before our trip for referrals for taxis, attractions, etc. and she was very helpful. What was most impressive is that she remembered me a month later when we checked in. Brian Martin was attentive and accommodating when we arrived and made sure we were settled in properly. Benjamin at the bar was very friendly to our son, who was quite garrulous, looking for conversation. The hotel was clean and well set up, well run and the rest of the staff was equally dedicated to serving our travel needs. We would recommend this hotel to anyone and would likely return here, should there be an opportunity.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colleen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, December 16, 2012
Thank you for writing such a lovely review on our hotel. I have passed your kind comments onto Stephanie, Brian and Benjamin who were very grateful for your feedback. Our friendly staff are a true asset to the hotel and comments like these demonstrate how important their commitment to providing good customer service is. Your positive comments regarding the hotel facilities are also greatly appreciated and I am proud to receive such wonderful feedback. We look forward to your return.
Kind Regards
Stephen Roberts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Liverpool City Centre

Property: Crowne Plaza Liverpool City Centre
Address: St. Nicholas Place | Princes Dock, Pier Head, Liverpool L3 1QW, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Liverpool
#10 Luxury Hotel in Liverpool
#11 Business Hotel in Liverpool
#14 Romantic Hotel in Liverpool
#18 Family Hotel in Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Liverpool City Centre 4*
Number of rooms: 159
Official Description (provided by the hotel):
The Crowne Plaza Hotel Liverpool is located in the heart of this vibrant city with fantastic views of the river and the iconic Royal Liver building. You will find comfort and luxury at one of the most central and desirable locations in Liverpool.The Crowne Plaza Hotel is near Anfield, home of Liverpool FC, The Beatles Museum, Liverpool 1 and a 10 minute riverside walk from the Echo Arena and BT Convention Centre. Enjoy modern dining in The Plaza Brasserie or your favorite drink in 'The Lounge', our bright and airy atrium is ideal for relaxing or informal meetings with wireless internet access. From the best breakfast in town , to feasting on fabulous food in the evening, our team look forward to welcoming you.Our spacious air conditioned bedrooms most with river views and free internet access, provide you with outstanding comfort. Why not treat yourself to the benefits of a Club room. Eygtian cotton linen on a king sized bed, stunning river views, and exclusive membership to our club lounge, provide you with guaranteed luxury.Our unique meeting and event facilities accommodate up to 500 people and with the convenience of our own secure and well lit on site car park.We can help you put fun in your day in our Leisure club enjoy a swim in our large pool, the bubbles of the spa, or energise in our fully equipped gymnasium. ... more   less 
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Also Known As:
Crowne Plaza Liverpool Hotel Liverpool
Liverpool Crowne Plaza

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