The reception staff were welcoming when we arrived and the rooms were adequate, clean and comfortable. The room was large enough to share with a friend and all the facilities were up-to-date.
The breakfast was nice, with a good selection of fresh and tasty food.
The service, however, was disappointing. The iron in my room burnt my dress, on the lowest setting, so I went to reception to let them know. In all honesty, I was mainly letting them know because I hoped they would have a look at it so it didn't happen to anyone else. The receptionist apologised and volunteered to speak to the Duty Manager and see if she could get me some compensation, which was very kind, and told me to come back the next morning. When I returned, the Duty Manager knew nothing of the situation, again apologised, and said if I left my email address, she would look into it. It has been over a week and I have heard nothing since. I wouldn't be so disappointed if they just accepted my feedback, however since I have twice been promised a follow-up and not received it, I am now annoyed.
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- Also Known As:
- Days Inn City Centre Liverpool Hotel Liverpool