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“Clean and adequate hotel, poor service” 3 of 5 bubbles
Review of Days Inn Liverpool City Centre

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Days Inn Liverpool City Centre
Ranked #39 of 99 Hotels in Liverpool
Certificate of Excellence
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Clean and adequate hotel, poor service”
3 of 5 bubbles Reviewed May 7, 2013

The reception staff were welcoming when we arrived and the rooms were adequate, clean and comfortable. The room was large enough to share with a friend and all the facilities were up-to-date.

The breakfast was nice, with a good selection of fresh and tasty food.

The service, however, was disappointing. The iron in my room burnt my dress, on the lowest setting, so I went to reception to let them know. In all honesty, I was mainly letting them know because I hoped they would have a look at it so it didn't happen to anyone else. The receptionist apologised and volunteered to speak to the Duty Manager and see if she could get me some compensation, which was very kind, and told me to come back the next morning. When I returned, the Duty Manager knew nothing of the situation, again apologised, and said if I left my email address, she would look into it. It has been over a week and I have heard nothing since. I wouldn't be so disappointed if they just accepted my feedback, however since I have twice been promised a follow-up and not received it, I am now annoyed.

  • Stayed April 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank x1x1x1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Days Inn Mgr M, Front Office Manager at Days Inn Liverpool City Centre, responded to this review, May 24, 2013
Dear x1x1x1

Thank you for taking the time to write your review on our hotel. I would like to take this opportunity to apologise for the incident regarding your dress and our iron. We have since had the iron removed and replaced in the room and a check on all other rooms has taken place.

I hope your recent compensation has allowed us to rectify the problem.

Should you require any further assistance please contact me directly any time on 01512031910 and I will be more than happy to help.

Kind Regards

Michelle Franklin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,168 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (393)
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Dumfries, United Kingdom
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed May 1, 2013

Excellent for business trip and leisure staff very helpful rooms clean tidy breakfast good and plentiful would use again .clean friendly hotel.Staff gave me a map and pointed out and marked route .Hotel is easy walk to conference centre and restaurants round dock area ,nice pub on doorstep meals were good

Room Tip: Was in room 319 no noise from traffic
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  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Douglas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Days Inn Mgr M, Front Office Manager at Days Inn Liverpool City Centre, responded to this review, May 15, 2013
Dear Douglas L,

We are happy to hear you were pleased with our staff and the service we provide in our rooms, restaurant and reception. We pride ourselves on good hospitality and local knowledge and are glad you found this useful. We are lucky to be near the Echo arena and conference centre and if you are back in Liverpool for business again we would be happy to see you.

Best wishes,
Amy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Koblenz, Germany
Level Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed April 30, 2013

Really clean, really friendly, really well situated hotel. I had no problems finding the place with St James station next door and it's a five minute walk to Albert Docks. Breakfast buffet was fine, if you don't like it, there's a Tesco across the road where you can get a £3 meal deal.

Room Tip: Rooms M1-M3 are larger and very quiet.
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  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 573Ger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Days Inn Mgr M, Front Office Manager at Days Inn Liverpool City Centre, responded to this review, May 15, 2013
Dear 573Ger,

Thank you for your review. We are pleased you found the hotel convenient as we are lucky to have such a central location.

Best wishes,
Amy Johnston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed April 29, 2013

My wife and I stayed at the Days Inn for just 1 night , on arrival the reception staff were extremely pleasant and helpfulas we had not stayed here before.
The room was basic, but immaculatelyclean, tea and coffee was plentiful and the English breakfast the following morning was everything I hoped it would be.
The location is good as its next to Liverpool James Street station,Lime Street is only a 10 minute walk away, the Liverpool nightlife is only a 5 minute walk away, so overall, a lovely clean hotel hadily placed for the Seafront,and nightlife,would recommend this hotel to anyone thinking of visiting this city.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank munchieLancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Days Inn Mgr M, Front Office Manager at Days Inn Liverpool City Centre, responded to this review, May 15, 2013
Dear munchieLancashire,

Thank you for taking the time to review us. It's great to know that guests would recommend us and we are very glad to hear you were pleased with your stay. We have passed on your comments to our staff.

Best wishes,
Amy Johnston
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Mayo
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 23, 2013

Hotel was based in city centre, only 5mins walk from bus station and 15minutes from lime street railway station. Room was modern, clean and very comfortable.There was plenty of choice for breakfast and it was available from 6-10am. The bar and restaurant were also open if you wanted to have lunch or evening meal within the hotel even though plenty of restaurants and grocery stores were close by. Staff were very friendly and informative. Would definitely stay here again.

  • Stayed April 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AnnMayo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Days Inn Mgr M, Front Office Manager at Days Inn Liverpool City Centre, responded to this review, April 26, 2013
Dear AnnMayo,

Thank you for taking the time to review our hotel. We are very pleased to hear you enjoyed your stay with us and everything was to your liking. We are very lucky to have such a great location and we have past on your good comments to our staff.

Best wishes,
Amy Johnston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moray, United Kingdom
Level Contributor
171 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
5 of 5 bubbles Reviewed April 22, 2013

The is a really great hotel especially for the cost. Rooms are clean, spacious yet warm and cosy ( there is AC for the summer too!). Good location right next door to James Street Station and close to Albert Docks / Museums.

Breakfast was great, good value and plenty of choice. There also wasn't one member of staff that didn't say hi,hello or good morning! Great customer service.

  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ScottishExposure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Days Inn Mgr M, Front Office Manager at Days Inn Liverpool City Centre, responded to this review, April 26, 2013
Dear ScottishExposure,

Thank you for such a great review. We are very pleased to hear you enjoyed your stay and were pleased with the facilities provided. We pride ourselves on good customer service and we are really lucky to have a great location, close to the main attractions in the city centre. Hopefully we'll see you again.

Best wishes,
Amy Johnston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naxxar, Malta
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed April 22, 2013 via mobile

Best hotel in town! Great location, spacious and comfortable room. B'fast is self service and food is great although lacks hot chocolate. Situated in a perfect location.......close to the docks, liverpool One, next door to the railway station and yes, if you want to use a taxi or the bus service, it's right in from of hotel. Staff very helpful and polite. Just excellent!

Will return to Liverpool and will avoid looking for a place to stay as Days Inn is the place to spend your holiday.

Keep it up guys!

Stayed April 2013, traveled solo
Helpful?
Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Days Inn Mgr M, Front Office Manager at Days Inn Liverpool City Centre, responded to this review, April 26, 2013
Dear Martin B,

Thank for the great comments, we love hearing our guests enjoyed their stay with us and we look forward to hopefully seeing you and your friends again!

Best wishes,
Amy Johnston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Days Inn Liverpool City Centre

Property: Days Inn Liverpool City Centre
Address: James Street, Liverpool L2 7PQ, England
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Best Value Hotel in Liverpool
#10 Family Hotel in Liverpool
#21 Romantic Hotel in Liverpool
#21 Business Hotel in Liverpool
Price Range (Based on Average Rates): $
Hotel Class:3 star — Days Inn Liverpool City Centre 3*
Number of rooms: 154
Reservation Options:
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Also Known As:
Days Inn City Centre Liverpool Hotel Liverpool

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