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Heywood House Hotel
Ranked #16 of 97 Hotels in Liverpool
Certificate of Excellence
sheffield
Level Contributor
134 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Well worth a visit”
Reviewed October 20, 2011

Spent a couple of very pleasant days in Liverpool at this excellent location. Clean modern hotel very well equipped. Staff helpful and willing. The security is perhaps the best I have come across in a city hotel. The rooms are comfortable with very modern bathrooms, really spacious with great shower. Lovely stylish bar and restaurant offering a good choice of meals, the food and the presentation are really fab. Lovely breakfast ( the tomatoes on toast was delicious) The only minor negatives were the size of the bed smaller than we are used to and the price of the desserts. But that would not stop us returning everything else is a very high standard. All in a very well managed hotel Well done to all the staff

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SheffieldBrenda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,478 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (199)
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English first
Chester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 20, 2011

I stayed at the hotel on 7th October 2011. The room I stayed in was brilliant, it was really big, really high ceilings, massive window, comfy double bed, there was a large TV mounted on the wall and the bathroom was clean and modern. There was plenty of clean towels for us. The hotel staff were also very friendly. The hotel is located right by James Street train station (literally a 2min walk), and is very close to the city centre (less than a 10min walk).

Only fault (this coming from my partner) was that the lighting wasn't excellent in the room when trying to put her make up on....obviously not a major fault with the room.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aylesbury, United Kingdom
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 19, 2011

Hotel ideally situated in the centre of Liverpool ideal for exploring the city. Stones throw away from Liverpool One and Albert Docks. Hotel decor was very stylish and plush, even down to the scented loo roll!! We were lucky to be upgraded to a superior suite with a balcony - result. We didnt eat at the hotel because there is so much choice within the centre even though the menu looked very tempting.
Wouldn't hesitate to recommend this hotel to anyone........

Room Tip: Keep a look out for 2-4-1 night offers and free room upgrades to top floor.
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank simcherxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southport, United Kingdom
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 19, 2011

The hotel is fab! High quality finish and facilities with very friendly and helpful staff. The restaurant is lovely and breakfasts were excellent. Centrally located near to the new Museum, Albert Dock and Liverpool One - parking available at Q Park with a discount voucher from Reception.

Room Tip: As it's city centre hotel there is a chance that you will get some road noise at front
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  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sue200045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 4, 2011

Stayed one night for husbands 65th birthday and retirement. Arrived early to leave overnight bag and was told by excellent receptionist that room was ready. Booked "comfy" room which was beautifully decorated and presented. Room had large en-suite with double size shower and free-standing roll top bath. Towels were soft and bedding of good quality. A bottle of wine was in room as it was husbands birthday which was an excellent touch. Position of hotel was perfect being central for shopping, docks area, restaurants and bars. Will definately return to this hotel.

Room Tip: Booked "comfy" room. 109 was very quiet
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  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank susan_wilcockson1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds
Level Contributor
126 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed October 2, 2011

Lovely hotel with a good location, friendly staff and good rooms. We stayed in a plush room and found the bed, towels, bedding and gowns all to be of an excellent standard. The rooms aren't huge but the bathroom was a fair size with good toiletries and a nice bath. Ac was quiet and the rooms were generally quiet, though being bang in the city centre you do get some noise. Only real problem was check-out. 11 is a little early for a Sunday morning and nobody actually told us checkout was then. When we asked to checkout at 12.30 we were told that would cost a tenner and it wasn't put over in a particularly friendlyt way. Was a slightly sour end to the experience but would definitely recommend the hotel.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bobcarlson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haugesund, Norway
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 30, 2011

We stayed 2 nights in a twin room on the third floor. Breakfast and dinner were included in one of our bookings.

The room:
Very nicely decorated. Just enough space. The duvets and pillows were better (softer, more comfy) than in any other English hotel I've stayed in, but the beds were average. The shower was excellent! There were three chairs available in the room which was very handy (compared to some other hotels which only have 1 chair). Two of the chairs were a bit tiny though, so no room for a huge butt :P Cleanliness was good, except the fact that they hadnt cleaned under the beds for quite some time it seemed. We were in a twin room, but the beds were placed right next to each other. So we had to move them a bit to get some space between us. And as we moved the beds, that was when the dirt appeared. I can see how moving the beds every time u clean a room is a lot of work, but in a twin room they should expect that the guests most likely will move the beds.. so they should place the beds further apart and have them stay like that all the time so that it makes it easier for the cleaners to do their job.

Room service:
Fyi, we didnt order any food. This is just to say that I'm not pleased about the cleaning/tidying that was done after our first night (compared to what we're used to). They didnt change our used glasses and cups, and they didnt throw out the shopping bags we had left next to the bin. Neither did they refill the toilet paper (only one roll left), so we had to go down to the reception to ask for more.

Location:
Excellent! A 2 minute walk from Liverpool One (shopping), Matthew Street (bars) and Tesco (groceries). Also a 7 minute walk from Albert Dock.

Reception:
Very friendly staff!!! First class! The only negative thing here was the smell of pee in the reception area and the hallway next to the elevator. Dunno where it came from, but probably from the back alley or something. It was really stinging and unpleasant.

Breakfast and dinner:
Not impressed. The restaurant where they served it called The Noble House was very cosy and looked stylish. The waitresses were very polite and poured wine in a classy manner :P The food looked classy too, but most dishes tasted average. I had a soup as a starter which was the best dish. Very tasty. But the two other dishes we had for dinner and breakfast were really more of a treat for our eyes than for our taste buds! In addition I got a glass with lipstick marks on both occasions (for dinner and breakfast), and two of the forks at dinner were not properly cleaned.

Value:
I dont think we got what we paid for compared to what one can get for half the price in Liverpool city centre. I will only stay here again if our favourite hotel is fully booked and the Heywood House is one of the better options left.

Conclusion:
I am torn between wanting to rate it as average (since I dont think it's worth the money) and feeling that I have to rate it as very good (due to the location, the appearance of the hotel in itself and the friendly staff)...

  • Stayed September 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank iselinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heywood House Hotel

Property: Heywood House Hotel
Address: 11 Fenwick Street, Liverpool L2 7LS, England
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #16 of 97 Hotels in Liverpool
Price Range (Based on Average Rates): $
Hotel Class:4 star — Heywood House Hotel 4*
Number of rooms: 35
Official Description (provided by the hotel):
Situated in the heart of Liverpool, the Heywood House Hotel combines original elegance with modern luxury. Carefully restored from what was the first bank in Liverpool, The Heywood House Hotel delicately blends old with new.Since its inauguration in March 2010, the Heywood House Hotel has built up a faithful following of discerning guests to Liverpool. Comfortable Hypnos beds, sumptuous fabrics and invigorating showers ensure you enjoy rest, relaxation and rejuvenation in equal measures! These luxuriously appointed rooms feature complimentary high-speed Internet access, iPod docking stations and all the comforts of sleek, chic and tasteful accommodation. Other in-room facilities include 32-inch flat screen satview TV, workdesk, welcome tray, safe, hairdryer, iron & ironing board. ... more   less 
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