We arrived on a Saturday afternoon, very nice receptionist, I was surprised that you had to use keycard to get to different floors.
Entered room which was freezing cold, paid for a plush room, no bathrobes! Would have though if room was going to be used they would have at least had it warm. The public areas were very warm.
Went to reception where the young lady explained the heating controls and said it would take about 30 minutes to warm up. When asked if we could have our bathrobes she explained they didn't have enough. Had paid extra for this facility as advertised for a plush room.
The room was nothing like the website with a balcony and big shower etc.
Heating did not work for th whole of our stay, the only room left was a comfy room which we didn't have time to move to as we were due out, the receptionist did say if we moved she would refund the difference in price.
Tea and coffee tray had not been checked as there was only decaffinated coffee.
When we arrived back after midnight very nice night porter let us in and explained he had had a problem from the bar next door with people using the hotel from and window as a toilet, and had already called the police once, whilst he was lovely not what you want to hear about the area you are staying in.
The bar and restaurant attached were lovely and we enjoyed a dring in there.
All in all this is the first time from using a hotel found on trip advisor that we have been disappointed this maybe a reasonable price for a room but not if it does not deliver that which is advertised.
We did not get a refund for the difference for no bathrobes or heating.
Wouls not go again as once bitten twice shy.
Having said all that, well done to the lovely lady on reception she tried all she could to help.
- Official Description (provided by the hotel):
- Situated in the heart of Liverpool, the Heywood House Hotel combines original elegance with modern luxury. Carefully restored from what was the first bank in Liverpool, The Heywood House Hotel delicately blends old with new.Since its inauguration in March 2010, the Heywood House Hotel has built up a faithful following of discerning guests to Liverpool. Comfortable Hypnos beds, sumptuous fabrics and invigorating showers ensure you enjoy rest, relaxation and rejuvenation in equal measures! These luxuriously appointed rooms feature complimentary high-speed Internet access, iPod docking stations and all the comforts of sleek, chic and tasteful accommodation. Other in-room facilities include 32-inch flat screen satview TV, workdesk, welcome tray, safe, hairdryer, iron & ironing board. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Hotwire, Travelocity, Agoda, Booking.com, Priceline, TripOnline SA, Cheap Tickets, Evoline ltd and HotelQuickly so you can book your Heywood House Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.