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Hampton by Hilton Liverpool City Centre
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Reviews (3,116)
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1,310
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All reviewsalbert dockbaltic fleetwardrobe doorcity centrethe breakfast areacar parkecho arenacomplimentary breakfastself serviceper nightsofa bedbuilding workgood sizelovely hotelminute walksecure parkingwould stay again
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1,850 - 1,855 of 3,116 reviews
Reviewed July 21, 2014

really nice hotel very clean, breakfast was good lots of choice. Room was clean and spaceious and great views of Liverpool. Good location for all attractions in wlaking distance. Would deffo stay again and take the family there to stay as child friendly also.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Jenny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inita K, Guest Relations Manager at Hampton by Hilton Liverpool City Centre, responded to this reviewResponded August 22, 2014

Dear Guest,

Thank you very much for taking the time to review your recent stay with us. It is always a joy to hear guests have enjoyed their stay. I am pleased to hear that you found our location great for you and you enjoyed our complimentary breakfast.
Once again, Thank you for staying with us and choosing our hotel for your stay, we hope to welcome you back soon.

Kind regards,
Inita Kalnina
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2014

We stayed at this hotel for one night as part of a weekend in Liverpool visiting the Albert Docks area. The location is excellent within easy walking distance of the Beatles Story, Maritime Muesum, Liverpool wheel, and Liverpool One shopping / restaurant area.

The general feeling is the hotel relies heavily on location for business and is less concerned about quality of service. The breakfast is the standard that might be more normally associated with a budget hotel, it really was poor. The food was of a poor standard, hot food choices were at a premium, and the fruti juices were sub standard. The breakfast area itself was also cramped and quite uncomfortable.

We had paid extra for a room with a river view - don't bother. The view is so obstructed by neighbouring buildings it really is not worthwhile and we were on the top floor.

The room itself was pleasant enough and some little touches like the facility to plug my iphone in to play music while we got ready for dinner has kept the overall score up to average.

In an area which is so well developed and with so much competition for custom, I expected more from a hotel that was by no means cheap.

Room Tip: Don't waste money on the river view upgrade
  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Service
Thank Justin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inita K, Guest Relations Manager at Hampton by Hilton Liverpool City Centre, responded to this reviewResponded August 23, 2014

Dear Guest,

Thank you very much for taking the time to review your recent stay with us. It is always a joy to hear guests have enjoyed their stay. I am pleased to hear that you found our location great for you.
We appreciate all of our guest feedback good or bad as it does allow us to gain firsthand knowledge regarding the experience that our guests receive whilst staying at our hotel.
With regards to your comments about breakfast, lately we have invested in our breakfast area to maximise service and increase guest satisfaction. We offer a complimentary fully cooked breakfast every morning, this includes scrambled eggs, sausages, bacon, mini hash brown potatoes and baked beans, along with a full variety of items for continental breakfast.
That goes very busy, for us and despite the warning to all guests, the majority come down during the last hour of service with over 300 people, this situation is out of our control.
Once again thank you for taking the time to contact us and we look forward to welcoming you back to our hotel again soon.

Kind regards,
Inita Kalnina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2014

The staff were reasonably friendly, and our room was comfortable and clean. The breakfast situation however was similar to a cattle market, there wasn't enough space for people to sit and enjoy their breakfast. People were just sat anywhere and everywhere, I even saw people heading back to their rooms as there was no space for them to sit. Despite boasting free wifi, it was of poor quality in the rooms and I had to resort to using my phone for a decent signal.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank andymacf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James R, Guest Relations Manager at Hampton by Hilton Liverpool City Centre, responded to this reviewResponded July 20, 2014

Thank you taking the time to review your stay at the Hampton by Hilton Liverpool City Centre, I’m sorry to read our complimentary breakfast service did not meet your expectations the seating arrangements is an open plan trying to ensure the guests feel as comfortable as possible during breakfast. With regards to WIFI I have reported your complaint to maintenance and they will be monitoring the connection in the coming weeks. On the other hand it is warming to see you felt comfortable in your surroundings my colleagues were friendly enough. Thank you again for your comments and I wish you a happy return.

Regards

James Rushton-Woods
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2014

within walking distance of liverpools dock area and city centre. we stayed at the hampton by hilton for two days during my daughters graduation, i must say that we were more than pleased with the price, facilities and hotel in general. the rooms are superb and the en-suite showers were powerful and hot! the staff were polite and efficient with an excellant customer service. parking on site in a secure garage...if i was to raise any issue, it would be the lifts as they tend to do as they please...overall a pleasant and enjoyable stay.....see you again

  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank andy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James R, Guest Relations Manager at Hampton by Hilton Liverpool City Centre, responded to this reviewResponded July 20, 2014

Dear Guest,

On behalf of the hotel i would like to thank you for your custom. It is great to see you enjoyed all aspects of your stay and im glad to see you will be returning. Thank you again and we look forward to your arrival

Regards

James Rushton-Woods
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2014

cheap, friendly, very clean and light and airy rooms with good facilities. Staff very helpful and friendly. extremely good location for shopping or sight seeing. The hotel is very peaceful at night also. Good choice at breakfast also

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Sally V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James R, Guest Relations Manager at Hampton by Hilton Liverpool City Centre, responded to this reviewResponded July 20, 2014

Thank your review. Im pleased the hotel and my colleauges met your expectations and i hope to welcome you back to hotel in the near future

Regards

James Rushton-Woods
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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