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“Good Hotel and value for money.”

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Hampton by Hilton Liverpool City Centre
Ranked #35 of 98 Hotels in Liverpool
Certificate of Excellence
GreenLeadersGold level
Reviewed March 12, 2013

This hotel is just a short walk from Liverpool One and is good value for quality that it delivers. There is a famous pub just by the front door called the Baltic. It serves real ales that are very tasty.

  • Stayed: March 2013, traveled on business
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Thank Barney C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,279 - 2,285 of 2,986 reviews

Reviewed March 11, 2013

We stayed here for 2 nights from 29th November. Check in was easy, friendly staff. Room was clean and nicely decorated. This hotel was in a great location for visiting Albert Dock, Liverpool One and Echo Arena. 5 minute walk to them all! Breakfast was decent, just your standard buffet breakfast really. I can't fault this hotel in the slighest, I would recommend to everyone! Especially for the price. We are even thinking of visiting again this year!

  • Stayed: November 2012, traveled as a couple
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1  Thank HannahD89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2013

Hotel was ok, not what I expected. The rooms were clean and well maintained.
Our view was a building site. The breakfast area was a mess and the stock not replenished. The carpet looked like it had not been hoovered in days.
Pretty disappointed that I had to pay £9.50 per night to park my car.
Majority of staff I had contact with were polite enough although some found it hard to engage in a conversation!
Probably wouldn't stay here again.

  • Stayed: February 2013, traveled with friends
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Thank Lollypop73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2013

We stayed here for 2 nights from the 8th March. Check in was easy and the lady on reception was polite and friendly. Our room (5th floor) had a fantastic view of the river and albert dock, it was a good size and had a really comfy bed. It's only a 5 minute walk to Albert Dock where there are some lovely restaurants and good attractions. It was a 10 minute walk to liverpool One and the city centre.
Breakfast was good, everyone seemed to find seats even if the area was a little small and staff were helpful. The bar area was comfortable and drinks were reasonably priced.
I'd avoid the lifts near check out time, it gets very busy. Had a great stay and will be back for future visits to liverpool.

Room Tip: High level, River view
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  • Stayed: March 2013, traveled as a couple
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1  Thank BeccaxDx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gianfranco B, General Manager at Hampton by Hilton Liverpool City Centre, responded to this reviewResponded March 11, 2013

Dear BeccaxDx,

Thank you for taking the time to write your review of Hampton by Hilton Liverpool City Centre. It was a pleasure to read your comments, especially how friendly and welcoming you found the team members, they work very hard to deliver a relaxed but professional service.

Service is of utmost importance to us and The satisfaction of our guests is of paramount importance to us, which is why we do indeed offer a 100% satisfaction guarantee and as mentioned before all feedback are used to continue improve our standards.

The Hampton Brand is new in the UK and this is the third new opening of service focussed hotels by Hilton, all aspects of the constriction and design are being looked after by Hilton to achieve the high standards for the new brand and our hotel I can only apologies if you felt that this was not the case.

We have set out to achieve high standards for the brand and our hotel and all our prices include complimentary cooked breakfast, free connection to the Wi-Fi and in house gym access.

Finally, thank you for choosing to stay with us. We loved having you here!

Kind regards

Gianfranco Boccuzzi
General Manager

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Reviewed March 10, 2013

Stayed for two nights whilst we visited Liverpool to see 'the script' at the echo arena, hotel is clean, staff are helpful, rooms are comfy and well equipped. In fact we have nothing negative to say, we had a great weekend and would defiantly recommend this hotel to anyone, it's a great base to see the city. Echo arena, Albert dock, city centre all within 10 min walk what more could you ask for, the breakfast is good with anything you could want for a good start to the day, yes the car park is £9.50 per night but I again see no issue with this as it is very secure and another worry taken away. We will visit Liverpool again and yes we will stay in this hotel again..

  • Stayed: March 2013, traveled with friends
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1  Thank marksal07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2013 via mobile

Lovely building, great location, room prices very reasonable, very comfy beds, decent breakfast (considering they don't charge extra) - sadly tainted by the staff attitude.
They seem unable to apologise or empathise with anything & just repeat themselves like robots when questioned about something you're unhappy with.
I queried their car parking policy as I was informed I could have something delivered to the hotel. When it was being delivered, the staff were unhelpful, unfriendly, (changed what they initially said about using their car park for 15mins) and downright rude to my friend trying to deliver!! My query fell onto deaf ears which was most enfuriating. All I got was the same answer repeated over & over with a 'for the third time madam...' thrown in for good measure!!! Because of this, although everything else was very good, I would definitely look at staying at another hotel where the staff reviews were a darn sight better!

  • Stayed: March 2013
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Thank islaasil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gianfranco B, General Manager at Hampton by Hilton Liverpool City Centre, responded to this reviewResponded March 11, 2013

Dear islaasil,

Thank you for your comments regarding your recent stay with us. It is always obviously of great concern to me when I read that one of our guests has had a less than exceptional stay with us, particularly with regards to service levels within the hotel.

As I am sure you can see from most of the reviews on our hotel, service is of utmost importance to us and The satisfaction of our guests is of paramount importance to us, which is why we do indeed offer a 100% satisfaction guarantee and as mentioned before all feedback are used to continue improve our standards.

The Hampton Brand is new in the UK and this is the third new opening of service focussed hotels by Hilton, all aspects of the constriction and design are being looked after by Hilton to achieve the high standards for the new brand and our hotel. I can only apologies if you felt that this was not the case.

Our car park is a private and secure car park and access is granted only to residents, this is done to avoid abuse of the private spaces and to ensure that all hotel guest have the space for their cars; as this hotel is in the city centre, you will agree with me that, security is very important, car parks for visitors are available and are chargeble.

We appreciate all feedback from our guests, good or bad, as it allows us to constantly monitor our performance in each of our business areas.

Throughout the whole of our team we strive to offer the best in service and product so that our guests want to return to our hotel time after time. As you have described on the early hours of the day of your stay there was some disturbance from a group of guest and I can assure you that safety is paramount to me and to all my staff. I can only assume that guest were sent away to minimise and control the situation as this will never happen otherwise.

The team have loved having you here and are looking forward to welcoming you back on your next visit to the city!

Best Regards,

Gianfranco Boccuzzi
General Manager

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Reviewed March 7, 2013 via mobile

Nice reception area apart from bar. Feels like a youth club with all of the sweets and crisps everywhere. Rooms are ok. Couldn't find room service menu. Equivalent to a holiday inn with a slight upgrade. Good value for Monet as got a good deal and staff were fantastic. No where bear as good as the double trees, but you get what you pay for. Big advantage is underground car park, food is cheap and its all quite new. Would definitely stay again at the date I paid.

  • Stayed: March 2013
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1  Thank ScottJ1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton by Hilton Liverpool City Centre

Address: 7 Hurst Street | Kings Dock Mill, Liverpool L1 8DA, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#1 Green Hotel in Liverpool
#12 Business Hotel in Liverpool
#17 Romantic Hotel in Liverpool
#28 Family Hotel in Liverpool
Price Range: $70 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton by Hilton Liverpool City Centre 3*
Number of rooms: 151
Official Description (provided by the hotel):
With an enviable location at Kings Mill Dock in the "Baltic Triangle" area, the Hampton by Hilton™ Liverpool City Centre hotel puts you near it all! We're close to Wapping, Salthouse, Canning and Albert docks, as well as the Echo Arena and BT Convention Centre. The Lime Street and James Street train stations are all less than three kilometers away, while Liverpool John Lennon Airport can be easily reached in minutes by car or coach transfer from Lime Street Station. Take a short walk from our Liverpool hotel and you'll experience the stunning architecture, exciting museums, world-class attractions, abundant nightlife and excellent dining this great city has to offer. If shopping is on the agenda, Liverpool ONE, a 1.65 million square-foot complex, is just steps from our Liverpool, UK hotel. The name "Liverpool" is also synonymous with football and we have two Premiership clubs, Everton and Liverpool, about five kilometers away. We're also just minutes from Aintree, home of the Grand National horse race. Whether you're traveling for business or pleasure, the Hampton by Hilton Liverpool hotel puts world-famous attractions at your doorstep. ... more   less 
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Also Known As:
Hampton By Hilton Liverpool City Centre Hotel Liverpool

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