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Hampton by Hilton Liverpool City Centre
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Reviews (3,172)
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All reviewsalbert dockbaltic fleetunderground parkingwardrobe doorcity centrethe breakfast areaecho arenacomplimentary breakfastself serviceper nightsofa bedbuilding worklovely hotelgood sizeminute walkwould stay againclean hotel
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Reviewed February 17, 2013

Rooms were great, large and modern. Location was prime, 2mins walk to the Albert Dock (home to the Beatles museum, Maritime and Liverpool museums, and many great pubs/eateries). 5mins (approx) walk to Liverpool One (shopping hub) and a max of 15mins walk to the Liverpool Street Station! very good location.

Only fault I had was with the breakfast, would have been better to not have the hot breakfast (overcooked, floury eggs, undercooked sausages) in favour of a better grab 'n go style if that is all the budget allows, as would have been easier, given the massive overcrowding in the kitchen.

That aside, I would absolutely recommend staying here, perfect location, and comfortable surroundings :)

  • Stayed: February 2013, traveled as a couple
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1  Thank Ryles1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2013

Arrived on Thursdays 14thfeb for long weekend , hotel is stylish , staff are courteous , pretty central , for getting around , done the ferry, big wheel , museum , shopping and three times at the cavern club, yep three!.place a must is you enjoy live music, eating out is great , can recommend the salt house/ the hub/ and alma de Cuba food first class , p,s we were lucky with the weather , dry sunny days , crisp air, can,t complain for the time of year.

Room Tip: Room with Mersey view ,
  • Stayed: February 2013, traveled as a couple
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Thank jaguar69_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gianfranco B, General Manager at Hampton by Hilton Liverpool City Centre, responded to this reviewResponded February 19, 2013

Dear jaguar69_11,

Thank you for taking the time to write your review of Hampton by Hilton Liverpool City Centre. It was a pleasure to read your comments, especially how friendly and welcoming you found the team members, they work very hard to deliver a relaxed but professional service.

Service is of utmost importance to us and The satisfaction of our guests is of paramount importance to us, which is why we do indeed offer a 100% satisfaction guarantee and as mentioned before all feedback are used to continue improve our standards.

The Hampton Brand is new in the UK and this is the third new opening of service focussed hotels by Hilton. We have set out to achieve high standards for the brand and our hotel and all our prices include complimentary cooked breakfast, free connection to the Wi-Fi and in house gym access.

Finally, thank you for choosing to stay at Hampton by Hilton Liverpool City Centre. We loved having you here!

Kind regards

Gianfranco Boccuzzi
General Manager

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Reviewed February 15, 2013

Spent 2 nights here an very pleased with our choice.Room spotless and comfortable, Breakfast filled us up for the day ahead. Staff polite an helpful.Also walking distance to all main attractions and shopping made this an ideal choice when visiting Liverpool.

  • Stayed: February 2013, traveled as a couple
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Thank ericolvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gianfranco B, General Manager at Hampton by Hilton Liverpool City Centre, responded to this reviewResponded February 19, 2013

Dear ericolvr

Thank you for taking the time to share your experience regarding your recent stay at the Hampton by Hilton Liverpool City Centre.

It is wonderful to read that you thought so highly of our hotel, reflected by the high scores that you have given to us.

On reading your review it is warming to note that our staff assisted you with their outstanding customer service. Our attention to guest satisfaction is something we pride ourselves on at the Hampton by Hilton, Liverpool City Centre.

We loved having you here and we very much look forward to welcoming you back to our hotel very soon.

Kind Regards

Gianfranco Boccuzzi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2013 via mobile

Stayed one night while on business in Liverpool. Easy and polite check in. Our room was spacious, immaculately clean and light. The bedding was good quality and the bed was comfortable. Breakfast was good with everything you could want. Self service was no problem. All in all a very pleasing stay.

  • Stayed: February 2013
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Thank 50Ruby55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2013

My first time staying at the Hampton by Hilton chain of hotels. Externally, the hotel is in a new but uninspiring high-rise building adjacent to apartment blocks and an abandoned construction site. Practically speaking, it rests for all intents and purposes directly at the center of Liverpool. Parking, via gated underground parking easily accessed and charged at around 10 pounds per day with elevator to lobby and all floors of the hotel.

Internally, the lobby was warm, clean, and modern making one feel comfortable and happy to be staying at the hotel. Check-in staff were friendly and efficient; indeed actually all employees I encountered were very helpful.

The room was quite clean with the exception of a few minor flaws, the odd hair and shower glass streak here and there. From the 3rd floor, large panoramic floor to ceiling windows offered excellent views of the center of Liverpool and Albert Docks essentially across the road. Internet access was free, but on the slow side. Lighting was bright, and the room was warm. Minor noise from adjacent rooms heard.

Breakfast was free, with a good selection of things to choose from such as scrambled eggs, bacon and sausages, croissants, jams, juices, coffee etc., BUT, there was a distinct lack of enough places to sit to eat breakfast; however this is at peak breakfast time circa 09:00. Breakfast served from 06:00 to 10:00.

On balance, I was impressed by how good this hotel was; the value for money offered and above all, it's fantastic location. I would definitely recommend this hotel to others and would absolutely stay there again.

Room Tip: Go to breakfast early to make sure you have a place to sit.
  • Stayed: February 2013, traveled on business
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1  Thank jasonalangraves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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