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“Exchange restraunt” 5 of 5 bubbles
Review of Hilton Liverpool City Centre

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Hilton Liverpool City Centre
Ranked #40 of 99 Hotels in Liverpool
GreenLeadersGold level
liverpool
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Exchange restraunt”
5 of 5 bubbles Reviewed October 11, 2013

Went to the Exchange on a Groupon deal. Half expectant of being shoved in a corner somewhere .But no... to our surprise we were made to feel Welcome by the outstanding Staff. Who treated every diner the same. There were nice touches as well like torches to read the menus because of the subdued lighting and old Black and white movies on a big screen being played on a loop.
The menu was well put together with just about all tastes catered for and food was cooked extremely well.Portion sizes were ample as well .The whole dining experience from start to finish was fabulous.The Hilton has staff they should be very proud of.I have no hesitation in saying for a Memorable dining experience go to the Hiltons Exchange restraunt Liverpool.

Room Tip: try the sea bass its fab
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  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank sitemanLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steff B, Front Office Manager at Hilton Liverpool City Centre, responded to this review, October 12, 2013
Dear sitemanLiverpool ,

Thank you for taking the time to complete this review, I am very glad you enjoyed your visit to our Exchange Restaurant.

Please be assured you comments will be forward to our Restaurant Manager to ensure all of the team are recognised for this wonderful review.

We do hope you are able to dine with us again in the future,

Steff Buck
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,629 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (482)
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English first
London, United Kingdom
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed October 10, 2013

Stayed over weekend. Ideally situated for everything. Lovely room. Had a room on executivve floor with lounge entry. Breakfast in the lounge was a little limited compared to other Hiltons (e.g. Manchester) but OK.

Room Tip: Nice view facing park
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bc1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steff B, Front Office Manager at Hilton Liverpool City Centre, responded to this review, October 12, 2013
Dear BC1959 ,

Thank you for taking the time to write this review,

All of our guest feedback is appreciated, and supports us in continually improving our services,

We look forward to welcoming you again in the future,

Steff Buck
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 10, 2013

This hotel delivers what you may expect from a big and modern hotel. Very central and practical location near Albert Dock, the harbour and the shopping area L1. The room is nice and of good standard. Reception service is good, but can improve. Good breakfast. WIFI costs £ 7,50 for 24 hrs. but should be free in places like this. We would be happy to stay here again.

  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank EKM70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steff B, Front Office Manager at Hilton Liverpool City Centre, responded to this review, October 12, 2013
Dear EKM70 ,

Thank you for taking the time to write this review, I am very glad to read you will return to us in the future,

All of your feedback will be reported to the relevant people and departments,

Thank you again and kind regards,

Steff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed October 10, 2013

Stayed here several It is ideally located for a short walk to liverpool one shops and restaurants chain ,the docks and the Echo Arena, convention centre. Rooms are modern and generous in size and have very comfy beds. . The hotel is very clean and staff are helpful and friendly. The only complaint no pool. food was excellet well presented one of the best italian food in a long time.

Room Tip: ask for a buiness lounge and eat italian ,stay over the weekend for more of a party time at pima .
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  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Scouzewife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steff B, Front Office Manager at Hilton Liverpool City Centre, responded to this review, October 12, 2013
Dear Scouzewife ,

I am very glad to see you have chosen to stay with us several times, and continue to have positive feedback.

Thank you for leaving your top tip to have access to our Executive Lounge, we do hope guests will choose to enquire about the lounge more in the future, and have this experience.

We look forward to welcoming you again in the future,

Kind Regards,

Steff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kendal, United Kingdom
Level Contributor
74 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed October 10, 2013

great position for a weekend away, charming staff and immaculate clean, well provisioned rooms. Breakfast a bit hit and miss - obviously some chefs better than others. Easy walking distance to shops and site seeing. Slightly perturbed by a bouncer on the door to let us back in in the evening -I suspect it fills up with footballers and their wags. well organised car parking arrangement with Liverpool One car park, a very short walk away.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jules D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steff B, Front Office Manager at Hilton Liverpool City Centre, responded to this review, October 12, 2013
Dear Jules D,

Thank you very much for taking the time to complete this review, all of our guest feedback is taken as an opportunity to improve service in the hotel.

I am glad you overall enjoyed your stay, and marked us 5/5 stars, we thank you for this.

I am very sorry to see that you were perturbed by one of the security staff on entering the hotel, we do take security very seriously and therefore all guests are asked to show a key on entry.

Thank you again for your feedback,

Kind Regards,

Steff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool
Level Contributor
46 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed October 9, 2013

i contacted the hotel when a friend who had not been home to Liverpool for many years was coming back for an overnight stay. I wanted to make the visit special for her and requested a room with a view. We were allocated a great room with a fabulous view overlooking the Albert Dock.
On arrival we were also given to access to the executive lounge which was much appreciated.The room itself was spotlessly clean with the usual facilities.
We had a great night and went to bed as the sun came up !!!

We lived to regret it.The fire alarm went off at 6 30 am and we had to evacuate the building.Turned out to be a false alarm so we weren't best pleased
.
We had ordered breakfast through room service and it was truly fabulous. It arrived piping hot and it would have fed an army.

I am surprised to read other reviews from guests who weren't impressed by breakfast. Maybe it's best to pay the extra to have it delivered to your room because ours was really excellent.

All staff that we encountered were friendly and very helpful. The bar prices were expensive but we expected that in a city centre Hilton.

Shame about the fire alarm going off, something that I know others have experienced at this hotel, because otherwise it was a great stay.
.

  • Stayed May 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DingleDaisy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steff B, Front Office Manager at Hilton Liverpool City Centre, responded to this review, October 12, 2013
Dear DingleDaisy ,

Thank you very much for taking the time to leave this constructive review, I am very happy to see your friend had a room with a view for their return to the city, and that you enjoyed your visit.

I am sorry for the fire alarm going off during your stay, this was a false alarm, however to ensure the safety of our guests, we are required to follow full evacuation procedures in all circumstances.

We do hope you are able to visit us again soon,

Kind Regards,

Steff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed October 9, 2013

Stayed here several times on business. It is ideally located for a short walk to the docks and the Echo Arena/BT convention centre. Rooms are generous in size and have very comfy beds. Had some of best nights sleep here for a long time. The hotel is very clean and staff are helpful and friendly. The only complaint i would have is that they didnt keep the bar open at night for hotel guests, but this is not a big deal (we had probably had enough anyway!)
Would I stay again - yes.

Room Tip: Room 510 was a very comfy room
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gregos1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steff B, Front Office Manager at Hilton Liverpool City Centre, responded to this review, October 12, 2013
Dear Gregos1980 ,

I am very glad to see you choose to regularly stay with us for business, and enjoy our comfy rooms.

I am sorry to see the bar was not kept open, I am sure this was done for licensing reasons, depending on what time it was.

Thank you for being so happy to return to us,

We look forward to welcoming you again in the future,

Kind Regards,

Steff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Liverpool City Centre

Property: Hilton Liverpool City Centre
Address: 3 Thomas Steers Way, Liverpool L1 8LW, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa
Hotel Style:
#2 Green Hotel in Liverpool
#6 Spa Hotel in Liverpool
#16 Business Hotel in Liverpool
#18 Luxury Hotel in Liverpool
#26 Romantic Hotel in Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Liverpool City Centre 4*
Number of rooms: 215
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Expedia, Priceline and Hotels.com so you can book your Hilton Liverpool City Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Liverpool Hotel Liverpool

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