We enjoyed the whole experience. We were attending a company dinner dance on the Saturday and also chose to stay on the Friday. The Dance went well, we had a really nice, modern room and the hotel is in a great location. The breakfast was of good quality both mornings and the staff were very pleasant. Now the bad stuff! We had to ask to have our room made up THREE TIMES! it wasn't done until half past four on Saturday afternoon! The dinner dance reception was due to start at seven o'clock! The maid was very abrupt and unpleasant when she did eventually arrive. This didn't spoil the experience for us but it's a very serious situation when a guest has to complain three time before they can get anything done about their concern. This is the only reason I haven't rated the hotel as Excellent, imagine that... one lousy maid bringing the whole hotel down....
The reception and restaurant staff could not have been more helpful and showed a professional attitude.
I would use this hotel again and recommend it to a friend.
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- Also Known As:
- Hilton Liverpool Hotel Liverpool