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“Poor for what you pay”

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Hilton Liverpool City Centre
Ranked #36 of 97 Hotels in Liverpool
Certificate of Excellence
GreenLeadersGold level
Liverpool, United Kingdom
Level 4 Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Poor for what you pay”
Reviewed May 14, 2012

For the price you pay this hotel is not worth it. The room we had had huge stains on the wall and on the bed sheets. When I lifted the toilet seat up I unfortunately but my hand on someone else's dried urine, not nice. The bed was comfy, that was about it. Location was perfect but I would never stay here again unless it was for free!!

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SSW89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (505)
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English first
London, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 13, 2012

I stayed in an Executive Suite with a friend in December 2011, travelling for pleasure.

There is nothing negative I can say about the Hilton Liverpool, AT ALL. Location? Great. Staff? Professional, personable and knowledgable. Rooms? Incredible. As a hotel for my own needs, it ticked every box.

CHECK IN

Speedy - the receptionist was very good and knowledgable about the area

THE ROOM

As mentioned we was staying in an Executive Suite on the top floor - as you walk in, you're immediately struck by the modern design that really does show that this is a new hotel. Dark colours that are mixed with well-placed lighting give the room a very classy and sultry feel, just how I like it. Being an Exec. Suite we had a separate living room and bedroom, and the sliding double doors between them were a great addition.

The additional toilet in the living room area by the door was a great addition, stopped any potential queues!

Bed, as usual, was a dream to sleep in!

VIEWS

Amazing views over the Albert Dock/Liverpool One area, especially from our room and the Exec Lounge, at night in December it was decorated with a Christmas theme and I loved it

EXEC LOUNGE

The staff member on duty here for our nights stay, Danny, was incredible - very down-to-earth, friendly and professional. He knew how to give Excellent Service! The Exec lounge was a bit on the small side but during our stay there it was fairly quiet, good selection of canapes and alcoholic selections in the open bar section of the evening. Breakfast was also great quality next morning, perfect hangover cure!

All in all, a wonderful stay at a truly top-class hotel that I cannot wait to visit again. 5 Star Service all round.

Room Tip: Go ahead and splurge on the Exec Suite, you won't regret it!
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  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
73 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed May 13, 2012

Stayed here in early 2012 for a one night stay on points. This is the newest 4 star hotel in Liverpool, and is probably the best hotel in town. It's a few years old, but still looks pretty modern inside and out. In terms of location, the hotel is located in the large Liverpool 1 redevelopment. Liverpool 1 is a large entertainment and shopping area, which is also next to the historic docks. The location is perfect for tourists as it's in the city centre and close to the tourist attractions such as the Albert Dock.

The rooms themselves are pretty standard of modern Hilton rooms, and are pretty decent. The beds are comfortable, the furnishings modern, and the views good.

The exec lounge is not really up to standard. There is only a very limited range of food and drink, and the room itself is quite small. My other major concerns regarding this hotel are:

- The very long lines to check-in and check-out. More reception staff are needed
- The very loud dance music on a saturday evening in the lobby. This is completely unacceptable for this standard of hotel. I've never come across anything like it, as I saw people checking in, not being able to even hear the reception staff. Something needs to be done about this, as people do not expect the checkin area of a 4* hotel to be like a disco

  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank liamuk2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princeton, New Jersey
Level 6 Contributor
155 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed May 12, 2012

My husband and I were in Liverpool for the Everton vs. Newcastle match so we are staying at the Hilton. It's very modern and very clean. Great rooms. It's a fabulous location...three minutes from shopping and excellent dining (try Bellini...delish). The staff is very helpful and friendly.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kjtravelingmomof2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isle of Man
Level 4 Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 10, 2012

Whilst we didn't stay at the Hilton on a recent trip to Liverpool we did visit the hotel bar and experience the very best service and left wondering why on earth we weren't staying there. The lobby of the hotel is simply stunning, the decor and lighting is superb. An absolute must if you are visiting Liverpool and wish to enjoy cocktails in beautiful surrounding with fantastic service.

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Nikjay23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chessington, United Kingdom
Level 6 Contributor
529 reviews
212 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
Reviewed May 7, 2012

We had good first impressions of a new and modern hotel. Parking is available on the third floor of the adjacent Liverpool One shopping centre; then it is a short walk to hotel - there is a £5 discount on 24 hour parking with a hotel voucher. Reception was friendly and efficient, and you need your key to use the lift, even if there are several people using it. We were given room 521, with views of the Albert Dock, the bus garage and the Police HQ! The room decor is quite austere, with a big bed, floor to ceiling windows (which are about half the width of the room), desk, comfy chair, kettle etc. The minibar is the sensor type with no separate fridge area. Another annoyance is the lack of a plug socket next to the bed, but there are reading lights on both sides. The bathroom is small, but has a powerful shower over a big bath.
There is a lively bar, and quite a lot of noise from fellow guests coming back to their rooms (we stayed on a Saturday night), and we also had someone knocking loudly on the door at 5:00 am!
Breakfast was a comprehensive hot and cold buffet, at £14.95 a head. It was busy, so we had a long wait for tea & coffee, but otherwise good.
The location is very good, being right next door to Liverpool One and close to the Albert Dock and other attractions.

  • Stayed April 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank PotterMoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sutton, United Kingdom
Level 5 Contributor
62 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 1, 2012

Great new hotel in the heart of the Albert Docks revival district. Great facilities, rooms and general atmosphere, good food and wonderful staff!

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alanjstanton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Liverpool City Centre

Property: Hilton Liverpool City Centre
Address: 3 Thomas Steers Way, Liverpool L1 8LW, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa
Hotel Style:
#2 Green Hotel in Liverpool
#6 Spa Hotel in Liverpool
#16 Business Hotel in Liverpool
#16 Luxury Hotel in Liverpool
#26 Romantic Hotel in Liverpool
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Liverpool City Centre 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Hilton Liverpool Hotel Liverpool

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