The service at Hilton its nice, very helpful and kind at the reception, and wonderful at the hotel's restaurant as well.
But I have few comments about the room we had. We had booked a room at high floor, with front view of the river, however it was meant to be smoking room and at arrival it appeared as it wasn't what left us with no choice to swap it. Instead we got a second floor room with the most unwanted view you may wish for - into police headquarters across the street, which was described as our best choice. Unfortunately we could not complaint about that issue as we booked our room directly at Hilton's website.
Im sure many customers suffered parking issue at the Hilton as well. Well at the hotel they informed us that customers must park at the underground parking nearby, which is just normal pay and display. There is no refund for the tickets and that car park its just one of the city centre paid cpark for anybody. The only thing is that Hilton customers park at designated side, with Hilton hotel directions. But be prepared for dragging your luggage all the way through car park to the hotel yourself. We spoke to security because there is a small secured hotel car park just right outside the hotel entrance and they said that this car park its only for blue badge holders, however you will see no blue badges but some super-cars of some super-reach clients instead. We didn't give up and they ended us letting us park outside as well.
Coming back to the room. As I mentioned the view we head was nothing of what we expected at that location. The rooms were really smelling of cigarettes and smoke, even before we got in, the whole floor seemed to smell like a pub and it must be ventilation issue. Instead they plugged airwick refreshener, which in some sense did help a little. Don't get me wrong there is always choice of the non smoking and smoking rooms and I have never seen smoking room actually physically smelling of a smoke.There was issue with bathroom the water stream was very slow, but water wasn't flowing down as bath seemed to be undrained and it was hard to take a shower. Inside the wardrobe rail to hang clothes was completely damaged and broken, im surprised that it was unnoticed while was cleaned. And the phone inside the room wasn't working so we couldn't report the problem strait away. The funny thing, the toilet was mounted into wall so high that while sitting on it my feet would be in the air lol. Overall décor its quite basic and room was very dark, but I would expect more from Hilton. At night there was a party going on downstairs at the hotel, the music was so loud that we could hear it on the second floor, what was disturbing during our sleep. Beds however were quite comfortable.
Location its brilliant, right across the street, there is a riverside with variety of restaurants and few local attractions. Behind hotel its city centre also fool of restaurants, shops and things to do.
In honesty we are not a fussy people at all, but if we were to come back to Liverpool we would pay a bit more and stay in better hotel. For this price we paid we were not satisfied with the choice.
At the end due to all inconvenience of quality of our room we were given nice breakfast, and even though the kitchen was about to close the staff cooked something for us and served us in really nice manner, however future discount or voucher would be better resolution for such a big name hotel and such a number of inconvenience.
- Reservation Options:
- TripAdvisor is proud to partner with Hilton EMEA, Expedia, Agoda, Booking.com, Hotels.com, Travelocity, TripOnline SA, Orbitz, Hotwire, Cancelon, HotelQuickly and Evoline ltd so you can book your Hilton Liverpool City Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Liverpool Hotel Liverpool