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Hampton by Hilton Liverpool/John Lennon Airport
Ranked #28 of 98 Hotels in Liverpool
Certificate of Excellence
Reviewed February 21, 2010

We stayed on one of the £30 offers for the night. We found the staff to be very helpful and friendly The room was clean and very comfortable. We had our tea in the bar, the menu was limited and all the meals were all priced at £8.95, The meal came very quickly and was very nice. breakfast was good but after reading other reviews there was no pastry's available. we enjoyed our stay and would stay again.

  • Stayed: February 2010, traveled as a couple
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Thank johnboy007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,285 - 2,291 of 2,402 reviews

Reviewed February 16, 2010

Stayed at the Hampton by Hilton hotel for three nights for business. This is a lovely hotel which has only been opened for a few months and there was a little bit of work going on just to tidy up the edges. The room was spacious, exceptionally clean and comfortable, with a good view over the airport and Mersey Estuary. A large flat screen TV made for relaxing evenings but not before an hour in the gym located opposite the reception area and free to use for all guests. It is compact but has everything you would want for a quick workout before dinner. The dinner menu was rather limited and the food adequate. Breakfast was a little disappointing but once again, adequate. This is the area that the hotel really needs to improve on but it is early days.

There is a bar and plenty of seating capacity to relax in.

All in all, a really nice hotel, and for anyone travelling out from JLA, they will surely get a good nights sleep.

  • Stayed: January 2010, traveled on business
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Thank Jono_31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2010

We stayed here while the Jan sale was on so only cost £30 for 2 for the night. Hotel beautifully presented. No restaurant which is disappointing as nothing else nearby, there is a bar menu but didn't try this. For an overnight stay it is perfect, and the airport is literally a stones throw away. Rooms immaculate and decorated like a 4-5 start hotel. No noise heard at all. Free wifi.

  • Stayed: February 2010, traveled as a couple
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Thank viccatbar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 1, 2010

Its never a good omen when signs saying 'satisfaction guaranteed or you don't need to pay ' have been deliberately covered up

The good points about the hotel =
good sized room,
clean linen,
close to airport terminal,
well insulated for noise.

bad points far outweigh the good -

sullen poorly trained reception staff who left folk standing at the desk for ages without acknowledging their presence . Also telling folk there is no food or snacks available and not being able to suggest alternative arrangements or offer to phone out for something is sloppy service Suggesting the airport spar shop [which was closed ] was not really sufficient.


he high uncomfortable bed that felt like something from the fairy tale the princess and the pea


No food available - no warm hearty bar snacks as described on the web site and the 24hr snack shop consisted of nutri grain bars, mars bars and crisps but we were told
we couldn't buy anything as the 24hr snack shop was shut.

stifling heat in the rooms -temp was set at 30 when we entered even reducing the temp to the minimum 16 made little difference to the oppressive heat

Breakfast - the hot food was horrific - heaps of excessively greasy , foul tasting bacon , scrambled eggs like readymix concrete
Coffee was basically brown tasteless hot water

I made the mistake of picking up an apple and my fingers sunk into the mushy rotten fruit.

My husband did not want to complain as he felt it would take too much time and we needed to check in to our flight - plus it was clear that the money back guarantee was no longer being honored

We will go to the far superior Crowne Plaza Hotel next time we need to stay at Liverpool airport

  • Stayed: January 2010, traveled as a couple
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2  Thank selkieNice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2010

Stayed here for a night due to a very early morning flight. We were a bit worried after reading some of the reviews left on Tripadvisor but were pleasantly surprised.
The hotel is located on the airport ground so very convenient if travelling. The check in/out was fast, easy and the staff was efficient. The room was clean, spacious and had a nice modern feeling. We will surely use again next time we are in the Liverpool area.

  • Stayed: January 2010, traveled with family
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Thank mupsmoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2010

Budget is NOT even the word!
The staff were rude and most unhelpful the management shouting at staff and ordering then around the hotel
Cleaners slamming door at 6 in the morning, the lifts out of order, food was terrible - do not try breakfast plane food is 5 star standards compare to this , no bathroom door??? and was give a room key to a room in use, how dangerous for a women travelling on her own and to make matters worse someone then walked into my room.
All they need as this hotel is Basil!!!! Faulty towers eat your heart out!

  • Stayed: January 2010, traveled solo
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4  Thank Mary1234545676
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2010

We stayed at this hotel for an early flight the next morning. It was right at the front of the terminal building which was really handy. It was v quiet as well.

The hotel was v new & we were expecting spotless rooms. We booked a family room. We couldn't believe our eyes when we opened the door. It was full of junk & rubbish from the previous guests. Obviously the room was still not cleaned. Went back to reception & were notified that there was no family room available. We were offered 2 interconnecting rooms instead which was fine. The problem is we found the "interconnecting" rooms were actually opposite to each other !!!! That's interesting !! Couldn't be bothered going to reception. Called the staff whose name was Çlare who had been handling our check-in & she finally came to our room to give us new keycard for the correct interconnecting rooms. However, that wasn't the end of the story yet......

We had to rush out as we were already running late after all the drama. We had to pick up another keycard to switch on the electricity in the second room. We were given the keycard & I got confirmation from Clare that it was the correct ones. Ok, back to the room..... Guess what, we got the same key for the wrong room ( the room opposite ) again !!!!! Finally Clare came up again & gave us another card to the correct room. Again, didn't apologize..... You would expect staff to at least know which rooms are interconnecting. I would understand if the rooms were next to each other but not interconnecting but with 2 rooms OPPOSITE to each other???? Sure staff should know...

Still not the end of the story...... The room was great, v spacious & new. However, their housekeeping staff were hopeless! Dirty towels & a packet of condom were still laying on a chair, obviously from previous guests. The toilet seat was full of stain, obviously not been cleaned properly. Lucky I had some antibacterial wipes handy.....

I hope my experience was just a one off incident. However, I don't think we'll ever go back to this hotel again ....

  • Stayed: January 2010, traveled with family
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1  Thank sharpei14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton by Hilton Liverpool/John Lennon Airport

Address: Speke Hall Avenue, Liverpool L24 1YD, England
Phone Number:
Location: United Kingdom > England > Merseyside > Liverpool
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#14 Family Hotel in Liverpool
#18 Romantic Hotel in Liverpool
#23 Business Hotel in Liverpool
Price Range: $78 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton by Hilton Liverpool/John Lennon Airport 3*
Number of rooms: 160
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Also Known As:
Hampton By Hilton Liverpool/John Lennon Airport Hotel Liverpool

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